We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It was Ok” 3 of 5 stars
Review of Summit Lodge & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Summit Lodge & Spa to your Saves list
Summit Lodge & Spa
3.5 of 5 Hotel   |   4359 Main Street, Whistler, British Columbia V0N 1B4, Canada   |  
  |  
Hotel website
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Free Hugs!
Ranked #6 of 52 Hotels in Whistler
Certificate of Excellence 2014
Toronto
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“It was Ok”
3 of 5 stars Reviewed August 31, 2009

We stayed at the Summit for one night and found it to be Ok for our needs. We did not stay in the room for much of our stay whch was good because it was very small for the three of us. The pull out bed was not very comfortable but the bed was. I did use the pool and hot tub. They were both very small but I was the only one there so it worked well for me. I would recommend this hotel for any more than two people because of the size of the room. The location is very good because it is close proximaty to the mountain.

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

948 reviews from our community

Traveler rating
    534
    309
    77
    16
    12
See reviews for
241
407
45
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
new westminster
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 19, 2009

Never am I ever staying at this hotel. First of all the kitchen stove was NOT working! It took 2 hours just to boil noodles, and we got harrased by one staff member who apparently was the "hotel manager" complaning and yelling at us saying that we were too loud when noone in our floor ever complained. He was waiting outside our door for 30 minutes, so we felt harrased and scared. Robes were dirty, and so was the bathroom. Worst place I've ever stayed in Whistler! My suggestion if you want a FULL KITCHEN - dont stay at the Summit!

  • Stayed July 2009, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummitLodgeSpa, Front Office Manager at Summit Lodge & Spa, responded to this review, October 22, 2011
Dear AngusYo

I'm so sorry to hear of your guest experience and that your reservation was not honoured.

Summit Lodge has been under new management since this experience. We are now accepting pets again, and we would love to be able to have you stay with us.

Best wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shepshed, Leicestershire
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 16, 2009

Got to summit lodge after a six hour scenic drive from Clearwater near Wells Gray Provincial Park. On arrival check in staff were courteous and helpful, except when they mentioned that there was no long stay public parking in Whistler and that we would have to pay C$18 per night for parking underneath the lodge! After expressing my dissatisfaction we proceeded to our allocated room and upon entering found that it was already occupied by someone else who had decided to stay extra days. After storming off back down to reception to complain a witch hunt took place and it seems housekeeping had releaed the room by mistake. The receptionist could not be more apologetic and as a result gave us complimentary parking for our stay. Result! The rooms were very modern and well appointed. each had its own kitchen area and balcony, ours had a nice mountain view, though some just face the street. The location was great as was just on the outskirts of the main village area but an easy walk to all the shops and action , it also had Spa facilities though we did'nt use them so can't comment.. Being a lodge with suites, there was no restaurant so we did have to search for our meals, though there are plenty of place to choose from, but people staying longer might make more of the kitchen facilities. An enjoyable stay in a great location would definitely come back again.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 10, 2009

This is a no frills boutique hotel and loved that we were able to easily book for just one night in Whistler. We took the Mountaineer train up that morning and this was one of the drop off locations. A little tucked away from the main hustle of the Village Center and Mountain bases, it was close and convenient to amenities (liquor store, groceries, shops, etc).
The hotel boasts a wonderful looking Taman Sari Spa, and offers a Tapas lounge/bar however, we opted to go to Blue Highways Shiatsu/Massage clinic across the street in a commercial building. Reasonably priced and we were able to book in last minute. (Best shiatsu ever by Hiroshi Aoki! I will have to go back to Whistler to see him again!)
Our room was super clean,roomy, modern, huge soaker tub (lovely!!) and private patio.
Only complaint and nothing to do with hotel is that It is kinda noisy because across the street, on the other side of the buildings, there's alot of construction going on so you hear the squeeking/engines early in the morning.

Outdoor pool is small, hot tub had weak jets, and the place could've offered more lawnchairs for guests. (there was only 3 or 4 and the rest were patio chairs and table, otherwise, it was nice having a treed area to look out to.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 4, 2009

I originally booked two nights at Summit Lodge, and received a fairly decent summer deal. Then a few days later, I wanted to add a third night to the booking. I checked the Summit website, and noticed the room rate would be cheaper than my original booking. I phoned asking for the cheaper rate. I was told to talk to the person in charge. I left a message but never heard anything back. When at the hotel, I talked with the front desk agent and relayed my request to have the room rate adjusted (according to their hotel website). She assured me someone would respond to my query. No one did...until I responded to their emailed survey with some critical comments. Then and only then did I get a response. I just wanted someone to respond to my question--but it took three firm attempts before that happened.

  • Stayed July 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine Y, Manager at Summit Lodge & Spa, responded to this review, September 15, 2014
Thank you Kerrisdale40 for taking the time to give us feedback.

We're sorry that you found the service dissatisfactory and can understand completely.

Since your review in August 2008, we have had an overhaul in management and renovations, and a lot of new and different staff. Since then our team have made a lot of changes to our brand, service and design, and hope that if you return you'll find it quite different to your experience.

Lorraine

Manager
Summit Lodge Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 3, 2009

Summit Lodge cancelled our Family Christmas vacation today! As noted in the e-mail they suddenly decided to not allow pets anymore and not honor reservations already made.

In my opinion, this is a horrible way to treat your customers. And this although they previously had heavily advertised vacationing with pets on their web site as one of their unique selling points.
I suspect many business in Whistler are now putting together their offerings & pricing in the light of the Olympic Games. We also contacted some restaurants and got a few answers supporting this assumption.
Most likely we will not stay in Whistler at all this year since I expect more local business (hotels, restaurants etc) will be undertaking major efforts to maximize their profit during the "olympic season"

You have decide for yourself if you would like to pay the extra price or skip Whistler this year.

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine Y, Manager at Summit Lodge & Spa, responded to this review, February 25, 2014
Dear AngusYO,

I'm so sorry to hear of your experience here in 2009, and that the staff responded in such a manner.

Since then, Summit Lodge is under new management and has a new team of staff, as well as a couple of renovations. As well, Summit Lodge is once again a pet friendly hotel.

If you have any further questions, please do not hesitate to contact me directly.

Lorraine
lorraine@summitlodge.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 15, 2009

This was my first trip to Whistler, BC and all I can say is WOW! I will be back. I had no idea how much there is to do in the summer. The place is breathtakingly beautiful with tons to do for active, outgoing families.

The hotel was absolutely perfect in every way. We found all of the staff to be friendly and helpful. We got upgraded to a larger room on the 2nd floor. It even had a small kitchenette, microwave, fridge, etc. It also had a fireplace and a small outside balcony.

We brought a dog with us and they welcomed him by putting his name up on the board when we checked in. How cute is that? The second floor is the dog floor although it was very clean and I never smelled any pet odors at all. In fact, I never heard another dog even bark.

I actually liked the location of this hotel as it was a little quieter than some of the other places our friends were staying at a little closer to the inner village. It's very close to the grocery store, Starbucks and Circle K convenience store (it might have been 7-11). The pasta place across the street we were told was wonderful although we never made it.

The only negative was the parking...$20 a day underground but parking is a pain anywhere you go in Whistler.

They also offer free WIFI...most places were charging.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Summit Lodge & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Summit Lodge & Spa

Address: 4359 Main Street, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whistler
#6 Business Hotel in Whistler
#6 Romantic Hotel in Whistler
#8 Family Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Summit Lodge & Spa 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
Summit Lodge is constantly changing and re-designing. The Summit offers more than just a hotel room, it is an experience. Nestled in the center of Whistler village, our guests can enjoy a memorable escape in an intimate atmosphere. Previous guests have often commented on how the Summit Lodge was an experience like no other and we have countless numbers of returning guests thanks to their enjoyable and pleasant stay. It is because of this that the Summit is more than just a hotel; it gives guest cherished memories, something which is difficult put a price on. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Hotels.com and Despegar.com so you can book your Summit Lodge & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Summit Lodge And Spa
Summit Hotel Whistler
Summit Whistler
Whistler Summit

Owners: What's your side of the story?

If you own or manage Summit Lodge & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.