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“most friendly hotel in whistler” 5 of 5 stars
Review of Summit Lodge & Spa

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Summit Lodge & Spa
3.5 of 5 Hotel   |   4359 Main Street, Whistler, British Columbia V0N 1B4, Canada   |  
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Hotel amenities
Ranked #10 of 52 Hotels in Whistler
Halifax, Canada
1 review
“most friendly hotel in whistler”
5 of 5 stars Reviewed January 23, 2013

This was my second stay at the Summit and it will now be my first choice to stay. All of the staff are so friendly, from the cleaning staff who greet you in the morning, to the front desk, to the repair shop. There was a problem with my booking, and Courtney was incredibly helpful with fixing it, and even doing so without my presence so that it wouldn't take time out of my day. Except for seeing a friendly pup at the beginning and end of the day, you would never know it is a dog friendly hotel...spotlessly clean and quiet. I can't wait to come back in april!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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766 reviews from our community

Traveler rating
    400
    269
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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English first
Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2013

We stayed, along with our 70-lb labrador retreiver, at the Summit over this past holiday weekend. It has a great location in the village and was very welcoming to dogs. Our studio room was nicely appointed and met our needs nicely. My only complaint was specific to our particular room in that it was located across from the ice machine & elevator, so it was a bit loud for us on the first night. After we settled in & skied a day, it didn't seem to matter. The staff was responsive to our requests and our shuttle driver, Mark, was terrific. He was always helpful with skis, getting in & out of the van, and we saw him go the extra miles helping a few families managing kids & ski gear. We'll definitely stay again.

Room Tip: You probably can't be too picky if you are traveling with pet, but we'll ask for a room away...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 21, 2013

The place is nice and clean and acceasable. The people are really helpful. Mark the shuttle diver is always helping you get where you need to go, fun and helpful! We enjoyed our stay! The kitchenette was super handy for saving money. The hot tub and sauna hit the spot after a day on the hill.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed January 19, 2013 via mobile

Mark was our shuttle driver and he was very friendly and helpful. The outdoor hot tub was also a nice treat. Plus they gave us late checkout since we were severely delayed due to a really bad accident on the sea to sky highway.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 15, 2013

We stayed three nights in the Summit Lodge. We liked our room, we had a really comfy king. The staff is the best part of staying here, from the front desk, to the ski valets, the room cleaning staff and the shuttle driver, Mark. They loved our dog Rusty and made a fuss over him. There are numerous restaurants within a few minutes walk and lots of parks nearby for dog walking. There was an enormous snow storm during our stay but Mark was out front with the shuttle right at 8 am. We have stayed at hotels closer to the lifts but Mark drops us off adjacent to Skiers Plaza and is back every ten minutes so the distance away from the lift is inconsequential. This is the best deal in town.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tony M, General Manager at Summit Lodge & Spa, responded to this review, January 17, 2013
Dear Irwin H,

Thank you for your awesome review! I'm so glad you enjoyed your stay and Rusty was treated like royalty. We hope that you return soon!

Regards,

Tony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 14, 2013 via mobile

Came here for part of our honeymoon. Nice, efficient welcome, friendly staff. Room was well appointed and clean with a MASSIVE, comfy bed. Little things let it down, eg broken hangers in the wardrobe. At least half the TV channels were blocked, which was annoying; for quite a pricey room (by UK standards) this was disappointing. Ski storage useful and the free shuttle to the slopes (driven by Mark, what a nice friendly guy) was a real bonus.

Overall a good lodge which we would recommend and return to.

Stayed January 2013, traveled as a couple
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Tony M, General Manager at Summit Lodge & Spa, responded to this review, January 17, 2013
Dear jjh97,

Thank you for your review. I am sorry that you were disappointed with certain aspects of your room. If you would like to discuss these matters with me I would be more that happy to talk to you.
Please contact me at tony@summitlodge.com.

Have a great day!

Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 14, 2013

The Lodge is steps away from the Whistler Olympic Park (where the medal ceremonies occurred) where they have free skating (skate rentals are $5) as well as shopping and restaurants within steps. The lodge has a hot tub (7-8 person), pool (decent size) and sauna. The lodge offers free coffee and hot chocolate at all times (via machine) and is manned a few hours a day to provide free goodies for your drink. The ski/board concierge was great (Brad) with all of our needs and the lodge offers a free shuttle to and from the lift so you dont have to walk or drive (Mark provided great advice). As in most parkades the spots are very narrow (drive a big truck) but we found a spot. Our room had a King bed and Queen hide-a-bed. Beds not the most comfortable. We are a family of 4 and found the room adequate for our needs. Room was near the equipment room so you could hear the elevator during the night. Not good if you are a light sleeper. Overall a good place. We would go back in the future.

Room Tip: stay away from the equipment/machine rooms as you can hear the elevators during the night.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Summit Lodge & Spa

Address: 4359 Main Street, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Whistler
#7 Business Hotel in Whistler
#7 Romantic Hotel in Whistler
#12 Family Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Summit Lodge & Spa 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
Summit Lodge is constantly changing and re-designing. The Summit offers more than just a hotel room, it is an experience. Nestled in the center of Whistler village, our guests can enjoy a memorable escape in an intimate atmosphere. Previous guests have often commented on how the Summit Lodge was an experience like no other and we have countless numbers of returning guests thanks to their enjoyable and pleasant stay. It is because of this that the Summit is more than just a hotel; it gives guest cherished memories, something which is difficult put a price on. ... more   less 
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Also Known As:
Summit Lodge And Spa
Summit Hotel Whistler
Summit Whistler
Whistler Summit

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