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“Good location, nice staff.” 3 of 5 stars
Review of Summit Lodge & Spa

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Summit Lodge & Spa
3.5 of 5 Hotel   |   4359 Main Street, Whistler, British Columbia V0N 1B4, Canada   |  
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Hotel amenities
Ranked #6 of 52 Hotels in Whistler
Certificate of Excellence
White Rock, Canada
Top Contributor
174 reviews 174 reviews
33 hotel reviews
Reviews in 52 cities Reviews in 52 cities
115 helpful votes 115 helpful votes
“Good location, nice staff.”
3 of 5 stars Reviewed November 18, 2012 via mobile

We came to Whistler for a little getaway from the city. This being a pet friendly hotel we decided to bring our dog which saved us a lot of trouble finding a pet sitter. There was something missed when we showed up and told them we brought our dog and they said our reservation had no dog mentioned, but they were able to accomodate us with no problems. The staff was very friendly and helpful. Our room was nice but it was not anything special. We had to move rooms once, when we discovered the bathroom fan was not working, and the shower itself did not work. Again the front desk staff was pleasant and helpful, but moving was some what frustrating after we had just unpacked everything. The new room was somewhat larger as it apoeared to be a handicap access room. Overall we had a nice stay here, but some of the rooms are in need of some TLC and a little elbow grease. While we would stay here again, it probably would not be our first choice as we've stayed at some nicer hotels at around the same price point in Whistler.

Stayed November 2012, traveled as a couple
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972 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
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English first
Vancouver, Canada
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2012

We went last year to this hotel and found it to be not only in a good location, but also nice inside and the staff very pleasant. It is located close to shopping and food, so perfect for everyone's likes and it has a very nice pool area as well, which is great for apres ski. We did find our closet door to be broken and they of course addressed it right away, but past that I highly recommend it and would definitely go back.

Room Tip: We overlooked the pool and we found it to be quiet. I always ask to be far away from the elevator an...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowbanks, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 6, 2012

The location of the lodge is beautiful. Close to shops, sight seeing, restaurants etc. which were all fantastic. The problem I had here was that when I booked the room I specifically asked for the floor and a room that never had a dog in it. When we check- in I was told a dog had not been in our room for two months, this is not what I asked for! So we had to wait and come back in an hour and we could have a room on the floor that there are no dogs. Arriving in our room there was a large puddle of water on the floor from the fridge and the room was so dusty and the carpet so dirty it looked like it had never been cleaned. I called house keeping and the girl came and cleaned up, very quickly and not very well, apologizing that the cleaners must of forgot to dust and vacuum. Really? That's how rooms are cleaned?! The room and washroom were very small and the balcony was also very tiny but for the amount of time we spent in it it was okay. I love dogs and have a dog myself but I think if a hotel is pet friendly there should be designated rooms and floors for them so us who do not like sleeping with dogs or smell dogs don't have to!

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at Summit Lodge & Spa, responded to this review, November 14, 2012
OCDcleanfreak,

Im sorry that your stay was not enjoyable and that the room was not cleaned to the highest standard. I will pass on the issue to the housekeeping department.
With regards to the dog floors we do keep dogs on the second floor but due to renovations in the hotel over the past few weeks we have had to use other floors. I am very sorry that you were not not notified about this prior to check in. The hotel is finished now with it's renovations and looks great. I hope that you will come back to stay with us again.

Once again thanks for your review!
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Winnipeg, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 25, 2012

Was passing through Whistler with my brother and we decided we needed more than a day to enjoy the town. We were looking for something nice, clean, and affordable and this fit the bill 100%. We didn't do much at the hotel to take advantage of its amenities but we weren't there to sit in a hotel. I'd certainly stay here again.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2012

Stayed there over thanksgiving weekend, it was quite busy, but the staff handled it so well. Peter was very welcoming and so friendly and helpful, giving is tips of restaurants and drinks. The room was very clean, nice balcony overlooking hot tub and pool. Whole hotel was perfect, would recommend to anyone!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2012

We were there for a romantic weekend away for our anniversary in the off-off season of mid-October. The clerk at the counter was wonderful and wished us a happy anniversary and gave us a little perk for a gift. The room was gorgeous and wonderful to come in to softly playing music. We enjoyed the in-room Keurig coffee, and the fresh brewed coffee in the lobby. Everything about our stay was positively wonderful and Summit Lodge will be our place to stay whenever we return to Whistler.

Room Tip: Third floor overlooking pool was very nice and quiet.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
5 of 5 stars Reviewed October 20, 2012

We have been going to Whistler for years, travelling with our 2 dogs, and discovered Summit a couple of years ago. Now it's the only place we stay. The hotel is great with clean and spacious rooms, and is well situated. The staff are wonderful, and Emma (manager I think) has been super helpful. Several hotels allow dogs -- Summit welcomes them. There is a VIP board in the lobby with all the registered pets, and staff like Andrea at the front desk who is clearly delighted to see the dogs and showers them with treats. For those of us with furry kids, it is nice to have them welcomed and not just tolerated. We'll definitely keep coming back!

Stayed September 2012, traveled as a couple
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Tony M, General Manager at Summit Lodge & Spa, responded to this review, October 21, 2012
Thank you Jill K,

Your review was a pleasure to read. We do love welcoming back return guests. We look forward to your return with your "furry kids".

Once again thank you for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Summit Lodge & Spa

Address: 4359 Main Street, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whistler
#6 Business Hotel in Whistler
#6 Romantic Hotel in Whistler
#9 Family Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Summit Lodge & Spa 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
Summit Lodge is constantly changing and re-designing. The Summit offers more than just a hotel room, it is an experience. Nestled in the center of Whistler village, our guests can enjoy a memorable escape in an intimate atmosphere. Previous guests have often commented on how the Summit Lodge was an experience like no other and we have countless numbers of returning guests thanks to their enjoyable and pleasant stay. It is because of this that the Summit is more than just a hotel; it gives guest cherished memories, something which is difficult put a price on. ... more   less 
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Also Known As:
Summit Lodge And Spa
Summit Hotel Whistler
Summit Whistler
Whistler Summit

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