I had a hard time rating this hotel, because even though some of the amenities, comfort and location are worth a 4, there were a few quirks that brought down the experience.
We had a deluxe studio on the 4th floor for 3 nights.
First the wonderful: Friendly and helpful staff; very clean; fantastic location only steps away from the village shopping and dining; full kitchen and very much appreciated Jacuzzi in the room. We didn't use the fireplace, as the room seemed to run too warm even without it. The kitchen was used every day. We had breakfast and lunch in our room and had dinners out. The supplied robes were soft and warm and the shower head was great.
The quirks: As mentioned above, the room ran warm even with the fan on high. We ended up opening our balcony door the 2nd and 3rd nights to get some relief.
The kitchen, although well stocked with dishes, pots and pans, had no paper towels, only dish cloths. Maybe that's more of a quirk of mine, but every hotel we've had before with a kitchen had paper towels for spills etc. I could have used some several times during our stay.
The bathroom had the most problems. When we checked in there was less than 1/2 a roll of toilet paper, so we had to ask for some at the front desk. The shower had only a half-door, and nowhere at all to put shampoo, soap, etc. while showering, unless we set them on the toilet (!!) Of course the half-door made it easy to reach out, but again, we've never stayed in a hotel that didn't have ledges to set things in the shower. Also more towel racks would have been appreciated. There was one bar that was set so close to the sink it was hard to get a towel over it, and there were the hooks on the wall that the robes hung from, and a hook on the back of the door.
The room is advertised as having a balcony, but we found that it's really a "viewing balcony" that you can stand on and that's all. It was about the depth of the length of my feet, more of a ledge (with a rail) than anything.
The hotel has free wifi, but it rarely worked for us. A few minutes in the early morning and late at night, and that was all. Very frustrating. The TV also didn't work. We didn't try to use it until the last night, or we would have reported it not working.
The parking garage is tight. Very tight. Some of the posts have metal sticking out, down low and hard to see. We found out the hard way, when we scraped our truck on one of them one morning. Needless to say that was very upsetting.
I'm not sure if we would stay there again, because the good was very good, but the problems were too many.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.