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“Really comfortable” 5 of 5 stars
Review of Pinnacle Hotel Whistler

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Pinnacle Hotel Whistler
3.5 of 5 Hotel   |   4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)   |  
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Hotel amenities
Ranked #15 of 52 Hotels in Whistler
Ottawa, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Really comfortable”
5 of 5 stars Reviewed November 11, 2013

The hotel was undergoing renovations during early November 2013, so call to check on the status. We stayed on the renovated top (4th) floor. A really comfortable, clean room: big window facing Blackcomb Mountain, vaulted chalet-style ceiling, gas fireplace, couch, dining table for 3, queen bed, full kitchenette including an actual stove, walk-in shower in the bathroom, and a 2-person jetted tub beside the bed. The latter may sound odd, but it was sublime! The kitchenette was great, as there is an excellent grocery store just a 5 minute walk away. Slept with the window open, very quiet. I would definitely stay here again.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, November 12, 2013
Hi 83traveller,

Thank you for reviewing our hotel. We are glad to see you enjoyed our newly renovated bathrooms and look forward to having you stay again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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687 reviews from our community

Traveler rating
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    69
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Vancouver, Canada
1 review
2 of 5 stars Reviewed November 11, 2013

If you want a romantic evening and it includes a fireplace dont stay here. Fireplace didn't work, soiled carpets and sofa. Front desk was helpful but couldn't accommodate a room change. Parking spacs cramped. Called ahead to make pool and hot tub were available, they said it was. Guess what upon arrival the pool and hot tub were closed. Stay somewhere else. You get what you pay for.

Room Tip: Choose another hotel.
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, November 12, 2013
Hello jeanie 27,
Thank you for your feedback, we appreciate your comments and they are noted.
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Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2013

This is a great choice if you want to stay in the village. The staff were all very friendly and helpful. They were able to offer advice on everything from where to eat dinner and have a drink to where to go for a morning run and do some exploring. The room was clean and had a lovely fireplace and big bathtub. We had a beautiful view of the mountains, too! I would definitely stay here again! :)

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, November 12, 2013
Hi Canada07,

Thank you for taking the time to review our hotel, we are thrilled you enjoyed your stay and look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatteris, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 7, 2013

We stayed for two nights, the room was lovely & very well equipped with everything we needed. There was a jacuzzi bath in our room, very relaxing after a busy day sightseeing. The room was clean & comfortable, with a great view of the mountains from the balcony. We also had a fireplace in the corner which made it very cosy. It is also very convenient to the centre of the village. We would definitely stay there again.

Room Tip: We were at the front of the hotel, on the top floor, good view.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 12, 2013
Hi Gill H,

Thank you for taking the time to review our hotel, we appreciate your feedback and hope to have you as a return guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 6, 2013

We stayed towards the end of May 2013 on the 1st leg of our West America trip. It was to catch up on our jet-lag after arriving from Malaysia via Vancouver. The studio room was comfortable and gave us a quiet place to catch our breathe. A bit dated, but not an issue with us. The check-in was efficient. I was told that I could pay with my Visa even though I had earlier booked online with my MasterCard. However, over 3 days, I was alerted via 3 separate SMS by Visa, then MasterCard that transactions for 3 nights (2x), then 2 nights' charges had already been transacted. The front desk could not satisfactorily explain when I queried them on the 3 separate visits to the front desk. Each visit, I was told that no charge had been effected, contrary to my SMS alerts. It was eventually sorted out, but only upon check-out. We have no complaints with the hotel, only the way the reservation system had screwed up, not once, not twice, but 3 times! If not for this unpleasant experience, I would have rated this hotel as very good being value for money. It is also convenient to get to as we took the Pacific Coach from Vancouver airport and we were dropped off at/picked up from the hotel door step for our next destination. We also had dinner at the Quattro, one of the independent restaurants at the ground floor and received a 15 % discount.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 12, 2013
Hi tnflee,
Thankyou for reviewing our hotel, we appreciate your feedback and take it under consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 5, 2013

We spent two nights at the Pinnacle in September. We enjoyed the location of the hotel and the friendly staff, but we were disappointed in the size and amenities of our room.

When I selected our room type, I didn't realize choosing a room without a Jacuzzi in the bedroom would also mean the room would be so small we had no where to sit and the air conditioner would literally be 6 inches from the head of the bed! The bathroom and closet were tiny and tired also.

As we were only staying two nights we made do, but I thought the accommodations would have been very uncomfortable for a longer stay, particularly in ski season with all the bulky clothes and jackets.

Room Tip: We had a room on the third floor facing the village and the mountain. We slept with the balcony doo...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 12, 2013
Hi Aggietexan,

Thank you for taking the time to review our hotel, we do appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nieuw-lekkerland The Netherlands
1 review
4 of 5 stars Reviewed October 1, 2013

We stayed for five nights and had a great room. It was clean and we had no noise from other guests. The hotel is very close to the center of Whistler. The only negative is that there is a fee for the parking garage...

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, October 6, 2013
Dear JohanenEllen,

Thank you so much for your great review, i'm so happy to read you enjoyed your stay with us.

You are correct that there is a fee for parking however we would be happy to waive this on your next stay if you book with us directly. Please feel free to contact our hotel to make arrangements or contact me back directly and i will be happy to make the arrangements.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
operations@whistlerpinnacle.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Hotel Whistler

Address: 4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Whistler
#14 Romantic Hotel in Whistler
#16 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pinnacle Hotel Whistler 3.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
The Pinnacle Hotel Whistler

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