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“Just perfect!” 5 of 5 stars
Review of Pinnacle Hotel Whistler

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Pinnacle Hotel Whistler
3.5 of 5 Hotel   |   4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)   |  
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Hotel website
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Hotel amenities
Ranked #16 of 53 hotels in Whistler
Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Just perfect!”
5 of 5 stars Reviewed November 3, 2013

This is a great choice if you want to stay in the village. The staff were all very friendly and helpful. They were able to offer advice on everything from where to eat dinner and have a drink to where to go for a morning run and do some exploring. The room was clean and had a lovely fireplace and big bathtub. We had a beautiful view of the mountains, too! I would definitely stay here again! :)

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, November 12, 2013
Hi Canada07,

Thank you for taking the time to review our hotel, we are thrilled you enjoyed your stay and look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Chatteris, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 7, 2013

We stayed for two nights, the room was lovely & very well equipped with everything we needed. There was a jacuzzi bath in our room, very relaxing after a busy day sightseeing. The room was clean & comfortable, with a great view of the mountains from the balcony. We also had a fireplace in the corner which made it very cosy. It is also very convenient to the centre of the village. We would definitely stay there again.

Room Tip: We were at the front of the hotel, on the top floor, good view.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 12, 2013
Hi Gill H,

Thank you for taking the time to review our hotel, we appreciate your feedback and hope to have you as a return guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 6, 2013

We stayed towards the end of May 2013 on the 1st leg of our West America trip. It was to catch up on our jet-lag after arriving from Malaysia via Vancouver. The studio room was comfortable and gave us a quiet place to catch our breathe. A bit dated, but not an issue with us. The check-in was efficient. I was told that I could pay with my Visa even though I had earlier booked online with my MasterCard. However, over 3 days, I was alerted via 3 separate SMS by Visa, then MasterCard that transactions for 3 nights (2x), then 2 nights' charges had already been transacted. The front desk could not satisfactorily explain when I queried them on the 3 separate visits to the front desk. Each visit, I was told that no charge had been effected, contrary to my SMS alerts. It was eventually sorted out, but only upon check-out. We have no complaints with the hotel, only the way the reservation system had screwed up, not once, not twice, but 3 times! If not for this unpleasant experience, I would have rated this hotel as very good being value for money. It is also convenient to get to as we took the Pacific Coach from Vancouver airport and we were dropped off at/picked up from the hotel door step for our next destination. We also had dinner at the Quattro, one of the independent restaurants at the ground floor and received a 15 % discount.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 12, 2013
Hi tnflee,
Thankyou for reviewing our hotel, we appreciate your feedback and take it under consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 5, 2013

We spent two nights at the Pinnacle in September. We enjoyed the location of the hotel and the friendly staff, but we were disappointed in the size and amenities of our room.

When I selected our room type, I didn't realize choosing a room without a Jacuzzi in the bedroom would also mean the room would be so small we had no where to sit and the air conditioner would literally be 6 inches from the head of the bed! The bathroom and closet were tiny and tired also.

As we were only staying two nights we made do, but I thought the accommodations would have been very uncomfortable for a longer stay, particularly in ski season with all the bulky clothes and jackets.

Room Tip: We had a room on the third floor facing the village and the mountain. We slept with the balcony doo...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 12, 2013
Hi Aggietexan,

Thank you for taking the time to review our hotel, we do appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nieuw-lekkerland The Netherlands
1 review
4 of 5 stars Reviewed October 1, 2013

We stayed for five nights and had a great room. It was clean and we had no noise from other guests. The hotel is very close to the center of Whistler. The only negative is that there is a fee for the parking garage...

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, October 6, 2013
Dear JohanenEllen,

Thank you so much for your great review, i'm so happy to read you enjoyed your stay with us.

You are correct that there is a fee for parking however we would be happy to waive this on your next stay if you book with us directly. Please feel free to contact our hotel to make arrangements or contact me back directly and i will be happy to make the arrangements.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
operations@whistlerpinnacle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
3 of 5 stars Reviewed September 30, 2013

This hotel was not our first choice but Whistler was very busy this particular weekend & we left it until the last few days to make reservations so our options were limited. The Pinnacle was reasonably priced, quiet & ideally located right in the village. Rooms are very basic, reasonably clean but dated. Bathrooms are small & no room for grooming aids. Bed was comfortable enough but no fluffy pillows or comforters. If you are looking for pampering this is not the place. The day staff had attitude but the night staff was very friendly. We had trouble with our air conditioning (it was very hot that weekend) & they were very quick to rectify it. Parking was more reasonable than many of the Whistler hotels but very small stalls. We were not happy with the 10 am check out with no flexibility. The 4 pm check-in, is pretty standard in Whistler but there is generally some flexibility but we arrived at 2 pm & they made us wait until 4 pm.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, October 6, 2013
Dear Donna B,

I'm sorry for the situations that arose during your stay. Although we do have a check in time of 4pm and check out time of 10am we are always happy to check someone in earlier, as long as we have a room clean and available. On the day you arrived it was most likely after a sold out night with our housekeeping team busy getting rooms ready. We do try and accommodate late check out requests at no charge however there is only so many that we can handle before it can impact on our arriving guests. We are reviewing our check out time in an attempt to see if it can be pushed later.

We have also begun renovating our guest room bathrooms with work slated to be completed by Dec 1st. There are miscellaneous other touch ups that will be going on in our guest rooms and throughout the hotel to "freshen" us up.

I would very much like to invite you back after our reno's are completed to experience our improved guest rooms. To make up for your previous experience i would like to offer you a discount along with and complimentary upgrade. Please feel free to contact me directly to make any arrangements.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
operations@whistlerpinnacle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Half Moon Bay, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

This is a nice small style hotel. The staff couldn't have been nicer or more helpful. I arrived at noon and was hoping to be able get my room before the 4pm check in time. No problem at all! They were very willing as long as they had my room type available. The room was much nicer then I expected even though I had carefully reviewed all photos available. it was very clean and everything looked fairly new. The hotel is centrally located within driving distance to almost anything you might need and walking distance to many sites. The bus that was advertised by the City of Whistler apparently had been limited to only a very few stops instead of the normal route. This was unfortunate because I had planned to use the bus as my means of transportation. I was left to using a cab or walking if the distance was reasonable. Other than the transportation issue everything was great. There were no problems at all with the hotel. I would happily book a room here again. The rates were very reasonable.

Room Tip: My room was on the third floor over the parking lot. It had a nice view of the mountains. It was ver...
See more room tips
  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, October 6, 2013
Dear Carol W,

Thank you for taking the time to review us on TripAdvisor. I'm so glad that you enjoyed your stay and the hotel.

I'm sorry that the shoulder season, limited bus service did not work for you. This does occur during the fall and spring seasons. The full bus service runs during the busier winter and summer.

If you plan a return visit please make sure to contact us directly so we can offer you an added incentive.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pinnacle Hotel Whistler

Address: 4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Whistler
#9 Business Hotel in Whistler
#14 Romantic Hotel in Whistler
#16 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pinnacle Hotel Whistler 3.5*
Reservation Options:
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Also Known As:
The Pinnacle Hotel Whistler

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