We stayed here as a team for a recent running race in Whistler, booking 4 rooms.
A few issues we encountered:
- our room's heating was either boiling or freezing, no in between
- it snowed all weekend, and both days (coming in from a run in the snow), my shower was FREEZING, as was my husband's
- on our 2nd evening there, we came back to the hotel to find 3 police cars in the drive. We asked reception if it was fine to go to our room. They ensured us it was "fine". Turns out...the "domestic" happened in the room next to us, and police had the woman in the hallway - who was yelling loudly. The incident went on for quite a while, making our walk-by the incident and eventual stay in our room quite awkward (never nice to hear people/police yelling late at night in your hotel). It would have been nice had the front desk staff warned us, or just asked us to rtn in a 1/2 hour or so...
- the elevator, parkade, and the hallway smelled VERY strongly of marijuana
While the hotel was well situated and it was nice to have a kitchen in suite, it is not a hotel I'd recommend or stay at again. I'm usually not someone who write negative reviews for hotels (unless they REALLY deserve it) - but with all the other options in Whistler - I would not seek this hotel out again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 17, 2012
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First off, I apologize for the delay in response to your review...
Second, you are correct with your description regarding that evening. It was an unfortunate dispute between some guests in one of our rooms that did impact on others and did result in our security staff having to contact the police.
We pride ourselves on being a quiet and relaxing, family friendly hotel. We are very lucky to be located within Whistler Village yet just far enough off the Village Stroll (100 metres/ 320 feet) that we are not impacted by the noise generated by the Stroll. However, we can not always control the actions of our guests and for that i do apologize.
We also did have 2 of our hot water heaters pass on that weekend These have of course been replaced and there has been no repeat of the water issues you mentioned. Again, I apologize.
I would very much like to speak to you in person either by phone or email. I can be reached at any time by calling our toll-free 1-888-999-8986 or by email: email@example.com
I do look forward to speaking to you and thank you again for your review.
Assistant Hotel Manager
Pinnacle Hotel Whistler
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.