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“Great village location!” 5 of 5 stars
Review of Pinnacle Hotel Whistler

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Pinnacle Hotel Whistler
3.5 of 5 Hotel   |   4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)   |  
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Hotel amenities
Ranked #16 of 53 hotels in Whistler
Canberra
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great village location!”
5 of 5 stars Reviewed November 15, 2012 via mobile

We searched online for somewhere close to the village so we could take advantage if all the bars and restaurants in the area during the off season. With that said - pinnacle is the perfect place. We were so close that we could save our legs for the more important things like hikes and mountain biking.

The front staff were great - always friendly and were there if you needed anything. We were in a deluxe room which was very spacious and comfortable. Wifi signal was strong so we were able to Skype back home to Australia which was a treat.

We would stay here again. The pinnacle was perfect for our stay in whistler.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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622 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Vancouver, British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 5, 2012

We were looking for an inexpensive trip to Whislter before the winter rush. Got a deal on Hotwire for this hotel. Getting anything "cheap" in whistler is a challenge so we were not sure what to expect.

Good points:
Kitchen in the suite
cheap rate
Each room has a balcony
Gas Fireplace
2 person jacuzzi tub in the room
Very quiet

Bad Points:
Everything is very dated and just seems old
Mirrors surrounding the jacuzzi tub are badly installed and have mildew behind them
Unsure if jacuzzi had been cleaned before us
Room was boiling hot all the time. Kept the balconny door half open all night in November and it was bearable.
This is a tiny detail, but the matress did not have a fitted sheet. It was a normal sheet badly tucked in.

I would recommend this hotel to someone that will not be spending much time in the room. Staff was very friendly and location good.

Room Tip: Ask for a room facing Blackcomb mountain.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New zealand
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 22, 2012

The Pinnacle Hotel is a very short walk to the square, shops and restaurants. We stayed on a Saturday night and it was very quiet. Our room had a large spa bath and comfortable king bed. Rooms are a little dated but clean and with small kitchen and sitting area.
The young woman on reception was extremely pleasant and very helpful with excellent tips on where to eat etc. She also upgraded both of our rooms which was a real bonus.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed October 22, 2012

We stayed here as a team for a recent running race in Whistler, booking 4 rooms.

A few issues we encountered:
- our room's heating was either boiling or freezing, no in between
- it snowed all weekend, and both days (coming in from a run in the snow), my shower was FREEZING, as was my husband's
- on our 2nd evening there, we came back to the hotel to find 3 police cars in the drive. We asked reception if it was fine to go to our room. They ensured us it was "fine". Turns out...the "domestic" happened in the room next to us, and police had the woman in the hallway - who was yelling loudly. The incident went on for quite a while, making our walk-by the incident and eventual stay in our room quite awkward (never nice to hear people/police yelling late at night in your hotel). It would have been nice had the front desk staff warned us, or just asked us to rtn in a 1/2 hour or so...
- the elevator, parkade, and the hallway smelled VERY strongly of marijuana

While the hotel was well situated and it was nice to have a kitchen in suite, it is not a hotel I'd recommend or stay at again. I'm usually not someone who write negative reviews for hotels (unless they REALLY deserve it) - but with all the other options in Whistler - I would not seek this hotel out again.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, December 17, 2012
Dear SCF2010,

First off, I apologize for the delay in response to your review...

Second, you are correct with your description regarding that evening. It was an unfortunate dispute between some guests in one of our rooms that did impact on others and did result in our security staff having to contact the police.

We pride ourselves on being a quiet and relaxing, family friendly hotel. We are very lucky to be located within Whistler Village yet just far enough off the Village Stroll (100 metres/ 320 feet) that we are not impacted by the noise generated by the Stroll. However, we can not always control the actions of our guests and for that i do apologize.

We also did have 2 of our hot water heaters pass on that weekend These have of course been replaced and there has been no repeat of the water issues you mentioned. Again, I apologize.

I would very much like to speak to you in person either by phone or email. I can be reached at any time by calling our toll-free 1-888-999-8986 or by email: operations@whistlerpinnacle.com

I do look forward to speaking to you and thank you again for your review.

Best Wishes,

Patrick Renny,
Assistant Hotel Manager
Pinnacle Hotel Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, B.C.
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed October 21, 2012

My husband and I stayed at the Whistler Pinnacle in October and it was fine. We have stayed there before so we knew what to expect. The rooms are getting a little dated and there was a sweet sickly smell in the room. The room was clean and I think they must have sprayed the room with something to cover up an odor but I guess we got used to it. The shower is nice and large but the bathroom is very very cramped. The bathroom sink area is very small so you can barely leave your toiletry bag by the sink. Also, what is with the mirror on the wall by the toilet? Do we really need to see ourselves while conducting business? My daughter went up to Whistler the following weekend and had booked the Pinnacle but when she saw the room she went downstairs and checked out and into another hotel. We thought it was adequate.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 18, 2012

We were very please with having booked this hotel in Whistler as it is perfectly located for easy access to the centre of town whilst not suffering from noise at night. The reception was efficient and the room was spacious and fine for our needs. We also made use of the hotel's parking facility which was located below the hotel.
This was a surprisingly good hotel for such a good price in a location I expected to be expensive.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 18, 2012

We had been travelling around BC and Alberta by car and booked Whistler Pinnacle Hotel on their website a few days in advance of arriving. As it happened, we decided to blow through Kamloops rather than stop there and arrived in Whistler a day early. Not only did the wonderful man on the front desk accomodate us, but he upgraded us to the suite with a fireplace and jacuzzi - wonderful! We also received a recommendation from him to go next door for a meal at Alta Bistro which was also wonderful. We couldn't have asked for more and totally enjoyed our stay.

Room Tip: Corner suite had two balcony areas - too cold for us to make use of but would be wonderful in spring...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pinnacle Hotel Whistler

Address: 4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whistler
#9 Business Hotel in Whistler
#15 Romantic Hotel in Whistler
#16 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pinnacle Hotel Whistler 3.5*
Reservation Options:
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Also Known As:
The Pinnacle Hotel Whistler

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