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“Perfect Spot” 4 of 5 stars
Review of Crystal Lodge Hotel

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Crystal Lodge Hotel
3.5 of 5 Hotel   |   4154 Village Green, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #11 of 52 Hotels in Whistler
Des Moines, Iowa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Perfect Spot”
4 of 5 stars Reviewed June 11, 2014

I reviewed many hotels for Whistler and finally came down to this hotel. So here's how it went. Checkin was a little unpleasant, we first were told that a room was not ready so we were given a room where we shared a door that then split into what appeared to be two ajoining rooms. I called the front desk and asked if the other rooms was occupied, then we would like to move. After a few minutes, someone came up and helped us to our new room. It faced the plaza walk area which was nice.

The place had an underground parking and an attached restaurant, Old Speghetti Works which we just ate at the previous night in Vancouver. The hotel looked out onto the best Italian restaurant in Whister, but pretty much near all the shopping. We stayed Friday night, so we were a little interested in how the party atmosphere faired. Since the walkway is close to everything, we did the Irish Pub for a couple hours which was near another hotel and then back around to two night clubs near our hotel. Couldnt hear the night clubs, but being that close was nice. We had a blasts! In the morning while my wife was sleeping, I strolled to the jacuzzi and shared it with a bachlorette party of girls. How aweful (yeah right). Checking gal was very nice too, had a British accent which I couldnt figure out. One guy at a t-shirt shop told me a lot of Australians vacation here. I couldnt figure that one out.

Great stay, parking underground was seemless. Breakfast, goto Nellis Deli. Do not eat at the restaurants that have the red and yellow umbrellas on the patio Over priced and slow!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 19, 2014
Kyle, thank you very much for proving such a detailed review of your recent trip to Whistler and here at the Crystal Lodge. We are so pleased that you made the most of your short time in the resort and hope that you find the time to visit us again soon. Also, for the benefit of other readers the Irish Pub you mentioned is the Dubhlinn Gate.

Thanks,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,183 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Coquitlam
1 review
5 of 5 stars Reviewed June 11, 2014

Received a gift certificate as a Christmas gift. Stayed here from Tuesday-Thursday during the beginning of June, and it was very relaxing and peaceful. Our deluxe suite was spacious and clean. The balcony had spectacular views. Staff was really friendly! They had complimentary bike valet, and was helpful in all sorts of matter.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2014
Nicole, thank you for your recent review. That is certainly a very nice Christmas gift and so pleased that you both enjoyed your time in the resort and here at the Crystal Lodge. We look forward to welcoming you back again in the future.

Warm regards,
Ian Lowe
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Surrey, British Columbia, Canada
2 reviews
4 of 5 stars Reviewed June 11, 2014

I was very satified with the Crystal Lodge it was a fun time and it was a great central location. I appeciate the helpful employees and the experience as a whole. I would stay there at this hotel in my future trips.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2014
Kelly, thank you for your review of the Crystal Lodge. We too look forward to your return.

Sincerely,
Ian Lowe
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Campbell River
1 review
5 of 5 stars Reviewed June 11, 2014

I have stayed at the Crystal while participating in a local Whistler event for the past three years. The service is excellent. Rooms very clean. Rooms are configured differently. Front desk very helpful

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2014
Erika, thank you very much for your continued loyalty in the Crystal Lodge. We are pleased that our entire service team have made such a positive impact on each of your experiences.

Regards,
Ian Lowe
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Hobart, Australia
Top Contributor
140 reviews 140 reviews
14 hotel reviews
Reviews in 39 cities Reviews in 39 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed June 11, 2014

right in the heart of Whistler village with main gondolas to Whistler and Blackcomb only a stones' throw awary. Room 209 was an excellant choice. Full kitchen facilities, with coffeee maker and kettle (a rarity in most hotels we stayed in).

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2014
Tina, we are so pleased that you and your family enjoyed our two bedroom suite (209). These fully equipped and spacious suites are very popular with families from around the world in both the summer and winter seasons. We look forward to welcoming you back again.

Kindly,

Ian Lowe
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Toronto, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 9, 2014

A few of us planned a 5 night stay in Vancouver. We stayed at the Marriott downtown for the first night, but chose to take the drive to Whistler. Upon arrival we chose the Crystal Lodge Hotel in Whistler Village. We got a 2 bedroom suite in the rotunda facing Blackcomb Mountain. We were located in the heart of the village and had a lot to do. The Crystal Lodge is a boutique style Hotel with a lot to offer. The rooms are spacious, with great views and very comfortable beds. We booked for 5 days and ended up staying for 3 weeks ;) Very clean, very nice, and the staff was great. In the lobby of the hotel there is a great sports bar with very cheap and great chicken wings. Its like 29cents per wing or something. There was a 007 Gala and parties almost every night with themes. There are shops, and a Spaghetti Factory Restaurant right in the Lobby of the Hotel. The pool outside is heated, so even when it is snowing you could still swim or dip into their Jacuzzi out door. We definitely would recommend this Hotel and this Village. There are AMAZING Restaurants/Bars/Clubs and so much to do, steps away from Whistler Village. Get a suite, they even have a laundry facility right in the room to do laundry and a full Kitchen you could even buy groceries and cook your own meal. At this Hotel you feel as if you are at home or in a small condo. Great Place!! A MUST stay~

Room Tip: Get The Suite Rooms Facing Black Comb Mountain!!
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2014
Kevin, thank you for sharing the details of you and your friends recent trip to Whistler. We are so pleased that the resort and hotel caused you to turn a 5 night trip into a 3 week adventure. The team will be thrilled with how much of a positive impact they made on your entire party. We look forward to welcoming you back again next season.

Regards,
Ian Lowe
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 8, 2014 via mobile

We stayed at the Crystal Lodge in mid-May with our 6 month old daughter. We booked direct with the hotel to benefit from half-price car parking, which was definitely worth it. The staff were very friendly and because we were with our daughter, they put us in a room at the rear of the hotel in case there was too much noise coming from the main street - no idea whether the street was noisy, but a nice touch.
The room was an excellent size, clean and good amenities; the location is very central to the village, which was excellent for our first time to the area and not being very clear on where everything was.
Overall, a good hotel and we'd recommend it to others.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2014
Martyn, thank you for your recent review of the Crystal Lodge. We hope that this will be the start of a long relationship we forge with you and your new family and look forward to seeing you back in the not so distant future.

Warm regards,
Ian Lowe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Whistler
#6 Ski-In / Ski-Out Hotel in Whistler
#9 Romantic Hotel in Whistler
#10 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Cittas, Ric’s Grill and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all.” ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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