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“Modern, Spacious, Comfortable” 4 of 5 stars
Review of Crystal Lodge Hotel

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Crystal Lodge Hotel
3.5 of 5 Hotel   |   4154 Village Green, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #11 of 53 hotels in Whistler
Vancouver, Canada
Reviewer
3 reviews 3 reviews
“Modern, Spacious, Comfortable”
4 of 5 stars Reviewed June 22, 2013

We were able to check-in our room as soon as arrived at 1:00pm. The reception staff was helpful and efficient. The deluxe double Queen room is spacious, there is sofa, coffee table and a chair. The furniture is new and clean. The carpet has stains on it, needs deep cleaning. The bath room is roomy with all the amenities except shower gel. They only offer one bath soap, we have to call for more. Lack of lighting in the room. There should be extra lamp next to the sofa. There is coffee machine in the room, a electric kettle should be added for hot water. There is $22.00 plus tax for the parking charges which I think is a bit pricy. On the whole, the hotel is at the centre of everything, convenient to get around. We'll definite come back and recommend to other people.

Room Tip: Book deluxe double Queen Room for family staying
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 27, 2013
Kaman, thank you for your detailed review and recommendation of our Deluxe 2 Queen room. These are very popular rooms at the Crystal Lodge which is why we are in the process of adding 2 more of these to our inventory. You will be pleased to know that this fall we are replacing all of our North Wing guest room carpets as some are becoming a little warn as you have noted. Along with this project, within weeks we are also upgrading our entire bedding package in these rooms.
We look forward to the opportunity to welcome you back in the near future.

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Sydney, Australia
Top Contributor
98 reviews 98 reviews
42 hotel reviews
Reviews in 63 cities Reviews in 63 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 21, 2013

This hotel is central to everything; restaurants, shops, Olympic rings, chairlifts and gondolas. The hotel standard was average for this price range, but the service was fantastic. Upon checking in, the receptionist told us many of the top places to see and eat in town - not just at their restaurants. We were given a map of the village and vouchers for discounts at places in town. We walked straight out of our hotel onto the Village Stroll (main pedestrian walkway in town) and could see the gondola entrances. There is underground car parking with direct hotel access for a small fee. We had a small issue with plumbing late one night, so phoned reception and the issue was fixed immediately by a friendly staff member. All staff seemed so friendly; check in, service and check out.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 27, 2013
Thank you very much for taking the time to share your experience at the Crystal Lodge on TripAdvisor. We are pleased that the service at the hotel exceeded your expectations and look forward to the opportunity to welcome you back in the future.

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 20, 2013

I loved Crystal LOdge when i lived in Whislter for one summer.
They have a great pub. Good for sportds and music, specially on the Sunday night with the Open mic night.
Good people and good fun for sure.
If you can play the guitar and sing, be sure to show up and go on scene!

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 27, 2013
Thank you very much for your strong endorsement of the Crystal Lodge. The Crystal Lounge is a very popular pub located two floors below the hotel and in addition to the Open Mic night you mentioned, also has a popular Karaoke Night on Tuesday evenings. We look forward to welcoming you back again in the future.

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 19, 2013 via mobile

Loved this place! Fantastic location in the centre of everything. Lovely layout of hotel and rooms well presented. Really enjoyed our stay here, will likely visit this again and stay with same venue.

Value for money also!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Thank you for taking the time to post a review of the Crystal Lodge following your recent trip to the area. We are pleased that you enjoyed the convenience of the hotel as well as the layout of the guest room. We look forward to welcoming you back again in the future.
Kind regards,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 18, 2013

Booked a room for 2 nights with our Living Social Deal. The hotel is in a good location to enjoy the Village Stroll with shops, restaurants and pubs.

Pulled up front and was greeted by hotel staff, pleasant fellow from England. Front desk staff attentive and efficient.

Our room faced the Village Stroll and interesting to view the action in the street! Never got too noisy at night either. Two double beds, comfortable & clean. Bathroom good size and very clean. Mini fridge to keep anything cold if you want..along with wine, water, candies etc to purchase. Robes for guest use as well..which we used for going to the pool & jacuzzi.

Jacuzzi could have been warmer the first night.. but the 2nd night it was steaming! Pool was clean and warm. Towels available at poolside.

The ony issue we had was the AC didn't work well. Being a hot weekend in June we needed the air on. We never mentioned this until we left but they said they would be right up to check it so I'm sure if we had asked on day 1 it would have been looked at.

Crystal Lounge is a nice way to end the evening. Casual, with entertainment, friendly staff.

Lots of shops around but agree with one person in a review that the layout is odd and found ourselves always at the wrong door to get back to the hotel.

Would stay again and recommend to others.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Thank you in advance for recommending the Crystal Lodge to your friends and family. The hotel is investigating additional and improved signage to assist guests like yourself who have not stayed here in the past. Thank you for bringing this to our attention.
Warm regards,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 stars Reviewed June 18, 2013

During June 2013 I stayed in a suite on the 1st floor having a balcony that overlooked the 'village stroll'. I felt quite at home in this room and hotel, the room was impeccably clean, comfortable, well equipped and had plenty of light with curtains open. The hotel staff were naturally friendly and not too patronizing - a minor point I appreciate. I would have no hesitation in recommending this hotel to my friends. I certainly will not be looking for other accommodation next time I visit Whistler.

Room Tip: Ask if a room is available that overlooks the 'village stroll'
See more room tips
  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Ron, thank you very much for your kind words and so pleased to hear that you had an enjoyable trip to the resort. I would also like to thank you in advance for recommending the Crystal Lodge to your friends and family. We look forward to having to back.
Kind regards,

Ian Lowe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moody, Canada
1 review
5 of 5 stars Reviewed June 17, 2013

spent my 42nd birthday weekend in Whistler. Brought our golden lab along and stayed at the Crystal Lodge hotel. Excellent service from Johanna. Awesome beds soooo comfortable, great room and decor. In the hub of everything, just loved my stay!! will go back again and again!! Thanks everyone for the great service!!

PS thanks Johanna for the chocolate malt balls for my birthday what a surprise and a special touch!! top notch!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Thank you very much for taking the time to complete your first TripAdvisor review following your recent Birthday weekend at the Crystal Lodge. I am pleased that Johanna had such a positive impact on your vacation and will most certainly personally thank her for this. We look forward to having you and your family back to the hotel in the near future.
Kind regards,

Ian Lowe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Whistler
#6 Ski-In / Ski-Out Hotel in Whistler
#7 Business Hotel in Whistler
#8 Family Hotel in Whistler
#9 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Cittas, Ric’s Grill and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all.” ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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