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“Heart of Whistler Hotel where service is seriously good” 5 of 5 stars
Review of Crystal Lodge Hotel

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Crystal Lodge Hotel
3.5 of 5 Hotel   |   4154 Village Green, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #11 of 52 hotels in Whistler
Vancouver
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Heart of Whistler Hotel where service is seriously good”
5 of 5 stars Reviewed November 14, 2012

I recently booking into this hotel for two days extremely tired. The hotel staff - specifically the front desk - turned the two days into a delightful, rejuvenating experience. Many hotels talk a good game when it comes to service. They proactively addressed every item on my list. Walking distance to everywhere in Whistler including some little breakfast places that will renew your faith in "ski village breakfasts". The slopes walking close. The rooms so incredibly clean, it was refreshing. Bed linen first rate. A super stay, what can I say.

Room Tip: Upgrade to the second floor away from the main square for a more quiet stay, but I was on the square...
See more room tips
  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, November 22, 2012
Yves, thank you very much for your recent review from your experience at the Crystal Lodge. We are delighted that our service team exceeded your expectations. We look forward to the opportunity to welcome you back in the future.
Kind Regards,

Ian Lowe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Everett, Washington
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 14, 2012

We booked a standard king room and it was very small and ordinary, but if you are only there for a night or two it will work. The location of the Crystal is fantastic, right in the middle of the action, walking distance to everything. The one surprise in our room was a very large balcony looking over the pool and hot tub, which was a nice bonus. However the other couple we were travelling with did not have a balcony in there room, so you can't expect there to be one. Another plus to this hotel is that the pool and hot tub are open year round; it was nice to be able to take an evening swim even if it was only 20 degrees. Also there is a Starbucks connected to the lobby which was awesome.

If I were in whistler more than 2 nights I would definitely go with a condo or at least a room with a kitchen. This room was perfect for a couple’s weekend get-a-way.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, November 22, 2012
Thank you very much for your recent review of the Crystal Lodge. I am so pleased to read that you loved our location, in-house Starbucks and pool/ hot tub facility. To your point, our larger Deluxe rooms (North Wing) are better suited to guests staying extended periods of time or looking for additioanl living space. We look forward to the opportunity to the opportunity to welcome you back in the future.

Kind regards,

Ian Lowe
General Manager
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Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

The hotel is exactly as it states on its website. It's perfectly located in the heart of Whistler Village. We stayed in a loft suite, which I would recommend. The room was comfortable, with a nice fireplace and TVs upstairs and down. Very comfortable bed and plenty of amenities. Within the hotel is a coffee bar, sports bar and a couple restaurants. Staff is friendly and helpful. We will stay here again on our next visit.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, November 22, 2012
Steve, thank you very much for taking the time to post a review of the Crystal Lodge following your recent trip to Whistler. We are so pleased that you and your party enjoyed yourselves and look forward to your return trip in 2013. Should you have any suggestions on how we can improve I would be grateful if you could e-mail me at ilowe@crystal-lodge.com.

Kind regards,

Ian Lowe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
109 reviews 109 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 10, 2012

Great location, clean and large rooms - loved having the option of paying a small extra amount to upgrade to a larger room.

Only one complaint, too many young children running all over the hotel. Need to have staff monitor and perhaps mention to the parents???

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, November 12, 2012
Thank you very much for your review of the Crystal Lodge. Your comment is well accepted and will work with our housekeeping team to ensure that we are better monitoring the noise levels of our younger guests while in public areas.

Kind regards,

Ian Lowe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 9, 2012

My brother and I are currently staying at the Crystal Lodge. We are both in our late 40's, I live in Brisbane and my brother is an expat living in Ashcroft. We love the location the rooms are perfect and lovely and clean. Starbucks is just steps away as is great restaurants. Ill definately be back next year.

Michele (Brisbane)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, November 22, 2012
Michele, thank you very much for your glowing review and look forward to seeing you again in 2013!

Kind regards,

Ian Lowe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, AB
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 9, 2012

We travel to Whistler every year to celebrate our wedding anniversary, as well as do some downhill mountain biking. Every year we have stayed at the Crystal Lodge, and it NEVER disappoints.

Fantastic service, ammentities, location, staff, and rooms.

This last visit we stayed in a different room than we usually do, and it was right above the Mix by Ric's facing the village stroll-- VERY loud at night (easily remidied by the white noise app on our iphone). Our room also had a queen sized murphy bed which we found not as comfortable as the usual king-sized bed we get in the room we've stayed in in the past.

But those things aside, it was a great visit and we will be back again in 2013!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, November 12, 2012
Thank you very much for your continued loyalty to the Crystal Lodge. We are so pleased that we are the site of your anniversary every year and look forward to your return in 2013.
Kind regards,

Ian Lowe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 8, 2012

I've stayed at Crystal Lodge on more than one occasion and have never been disappointed. There are usually reasonable deals to be found on rooms and for the price, the room quality and location are hard to beat. In my experience the staff has been both helpful and pleasant. I would recommend this hotel to locals looking for a quick getaway and those from out of town looking for the "whistler experience".

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, November 12, 2012
Thank you very much for your continued patronage to the Crystal Lodge and for your thoughtful review. Seeing as we are one of the founding hotels in the resort and proudly independent since inception, we could not agree more with your "Whistler Experience" statement more. As a repeat guest I would love to know how you think we can improve upon your past experiences. If you have any suggestions please contact me at ilowe@crystal-lodge.com.

Kind regards,
Ian Lowe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Whistler
#6 Ski-In / Ski-Out Hotel in Whistler
#6 Business Hotel in Whistler
#8 Family Hotel in Whistler
#9 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Cittas, Ric’s Grill and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all.” ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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