The staff was helpful and ready to help with any question I had. The room was clean, beds were very comfortable. Kitchen was somewhat stocked with cookware. They only had 1 pan which made cooking a bit of a challenge when I use 2 pans for breakfast. If you are a light sleeper, do not get a room facing the pool. The noise carries and is horribly loud. Overall, this was a nice hotel that was in the middle of the divide btwn upper and lower village. Perfect location!