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“Always enjoy it” 5 of 5 stars
Review of Fairmont Chateau Whistler Resort

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Fairmont Chateau Whistler Resort
4.5 of 5 Resort   |   4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #7 of 52 Hotels in Whistler
GreenLeadersGold level
Maple ridge bc
1 review
“Always enjoy it”
5 of 5 stars Reviewed June 26, 2013

This is the second time I have stayed at the Fairmont Whistler. I like the authentic chalet/ski resort feel of the hotel. Our room had been renovated and felt very nice. Service was very prompt for things like a malfunctioning hair dryer. We did have to call down when our room had not been made up by 5 p.m. The staff was extremely obliging and helpful in all areas of the hotel. Loved that!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,636 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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Surrey, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 25, 2013

Myself and two friends stayed in this hotel the night of June 22nd as we were in town for Tough Mudder. The hotel is about a 8 - 10 minute walk from the village which is good. It's close enough to walk to but far enough away that you don't have to listen to screaming drunks outside your room until 3:00am.

The hotel and rooms are clean, comfortable, wi-fi accessible, and the staff is excellent. We had called the front desk to ask about a cot and one was brought to our room within 10 minutes. There are also towels available at the pool / hot tub area. I didn't eat in the restaurant so can't comment on the dining experience, but it is right inside the hotel if you don't feel like going out. If you're coming to Whistler and want a hotel that's got more to offer and a quiet place to sleep with excellent service, this hotel is definitely for you.

Despite this hotel being wonderful, it is an expensive place to stay. We paid $300 for one night. In addition be careful when you turn on the TV. We had turned to the music channel and were greeted with a message stating we got 15 minutes of music for free after that we would have to pay. 15 minutes came and gone and there was no prompt to purchase music, it just shows up on your bill the next day. I had brought this issue up with the staff and the charge was removed without a hassle.

Also, my two room-mates ordered one "double" drink each ( 2 drinks, 4 shots of liquor) via the pool-side waiter, which came to $44 for the two drinks. My friends say the drinks were delicious but felt the $44 price tag was a little steep. Just be careful that's all!

All in all a great experience at a price. I hope you find this review useful.

Room Tip: - Ask to see a menu / price before ordering anything! - Be careful when you turn on the TV, read it...
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  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, June 27, 2013
Dear Ryan,

Thank you for taking the time to provide a detailed account of your recent stay with us at The Fairmont Chateau Whistler. We hope you and your friends had amazing success at Tough Mudder! It is great to hear you enjoyed our convenient location in Upper Village, as well as our service and amenities here at the hotel.

If you return for a weekend stay this summer, be sure to check out Fairmont Friday at 5pm in our Mallard Lounge where we offer a $5 beer or specialty cocktail option along with free appetizers and live music.

Additionally, if you are not already a member of Fairmont President’s Club then I highly recommend signing up. Membership benefits include complimentary internet & WI-FI, daily newspaper delivery, Fairmont Fit, and personalized room preferences.

We look forward to welcoming you back to Whistler soon!

Sincerely,

Chris Smart
Director of Front Office
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Canada
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 22, 2013

We stayed here for 3 nights. Overall, it was a nice hotel but seems very pricey for what you get. We had two problems upon check in that you typically don't associate with this class of hotel. First, they did not have any rooms left with king sized beds, and second, they gave us a room direclty outside where there was a live band for the wedding taking place at this hotel. They did eventually change our room, but it took some time and hassle that should have been avoidable.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Austin,TX
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 21, 2013

Stayed off-season (june) and found it good but not fabulous. The rooms are nice size and clean. The restaurants are quite expensive, but there are plenty of options within walking distance. The location is good for the peak to peak gondola. The best part of the Fairmont (at this time of year) is the golf course... the best course I've ever played. On the 3rd hole there were a mother black bear with two cubs near the womens tees! I was underwhelmed by Portobello for breakfast (dry pastries, so-so coffee).

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, June 27, 2013
Dear Guest,

Thank you for taking the time to provide feedback on your recent stay here at the hotel. We are so pleased to hear that our golf course ranks best, and it’s terrific you spotted a mother bear and her cubs - from a safe distance of course! We have quite a few wildlife members roaming around the links at this time of year. It is great to hear you enjoyed our convenient location in Upper Village, only minutes from all of the amenities in Whistler!

Our apologies you were not completely satisfied with our dining options, we certainly strive to uphold the highest quality standards so I do hope you are able to return for a fresh experience.

We hope to welcome you back to Whistler and our Golf Club in the near future!

Sincerely,

Chris Smart
Director of Front Office
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Vancouver, Canada
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 20, 2013

We stayed at the Chateau Whistler 2 weekend in a row, one was with our daughter, son in law and two grand sons, and the next weekend with a couple of friends.Both stays were very enjoyable, the rooms are very spacious, well furnished and very clean, the kids used the pool which is very nice and in a lovely spot with a view of the mountains.
Check in desk is very friendly and helpful, beautiful lobby area.
We had lunch in theMallard lounge which was very good also a few late night drinks, again very friendly staff. We ate breakfast both times in the Wildflower but wasn't impressed with the al a carte, our son in law had the buffet, excellent choices and well worth the money.
The hotel is a bit of a walk to the Village, so if you want somewhere right in the Village stay some where else, but I would definitely stay here again

Room Tip: Over looking the Mountains
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 20, 2013

I stayed here for one night for a work conference. I had a slopeside room, which was apparently an upgrade from the one I originally booked. The hotel is huge, location is good as you can walk from the village but at night it's quiet. It's a grand hotel, and I'm sure it was a stunner in it's day, but they could really use some upgrading both inside and out. The room came with basic amenities, it was clean, and the bed was comfortable. I can't comment on dining as I didn't eat there. Unfortunately I didn't get to the gym or pool either, so maybe I missed some highlights at this hotel? Overall I had nothing to complain about, but nothing to rave about either.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, June 21, 2013
Dear Guest,

Thank you for sharing your feedback on your recent conference stay here at the hotel. It is great to hear your comments on our location as well as the comfort of your guestroom. As a landmark property within the resort, the character of the hotel is definitely reminiscent of a classic alpine era however we do perform annual refurbishments and upgrades. Recent renovations include our guestroom corridors, Health Club and slopeside pool deck.

We hope you are able to return and experience all of our facilities and dining options.

Sincerely,

Chris Smart
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 20, 2013 via mobile

We had a great family visit to Whistler and would highly recommend The Fairmont Chateau Whistler. The property offers the best facilities - pools hot tubs, health club, lounges and restaurants - and is situated in the perfect location (upper village) for kids activities. The staff / service was consistently quite good and rooms are beautifully updated. Value is good / well priced for this class of property, but parking fees ($39/day valet and $35/day self) are ridiculous for the vicinity. Would definitely stay here again!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Whistler Resort

Address: 4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Whistler
#3 Family Hotel in Whistler
#3 Spa Hotel in Whistler
#4 Top resorts Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#6 Luxury Hotel in Whistler
#8 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont Chateau Whistler Resort 4.5*
Number of rooms: 550
Official Description (provided by the hotel):
Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, The Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more   less 
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Also Known As:
Fairmont Chateau Whistler Hotel Whistler
Fairmont Whistler
Whistler Fairmont

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