This is the second time I have stayed at the Fairmont Whistler. I like the authentic chalet/ski resort feel of the hotel. Our room had been renovated and felt very nice. Service was very prompt for things like a malfunctioning hair dryer. We did have to call down when our room had not been made up by 5 p.m. The staff was extremely obliging and helpful in all areas of the hotel. Loved that!