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“Excellent service” 5 of 5 stars
Review of Fairmont Chateau Whistler Resort

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Fairmont Chateau Whistler Resort
4.5 of 5 Resort   |   4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #7 of 52 Hotels in Whistler
GreenLeadersGold level
Vancouver, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Excellent service”
5 of 5 stars Reviewed January 31, 2013

one of the best hotels I have ever stayed in. the staff are very well trained. excellent services. amazaing stay and ski. the hotel is comfortably located at the Blackcomb and ideal for skier. the vallet servies provide you comfort. you dont need to carry your skies from the time you enter until you go to hit the slopes.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,581 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
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English first
Toronto
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 31, 2013

A great property with all the thoughtful amenities associated with Fairmont, coupled with exceptional staff.

The room itself is classic, though like other experiences with Fairmont recently, a bit...blah. My photos were lost so I cannot illustrate my point visually but I would describe it as a hotel that is expecting extra wear and tear (makes sense given it is a ski resort) and so hasn't invested in luxury or sprucing up the decor. Everything is in wonderful condition and very clean, so no concerns in that regard - it just seems to lack the thoughtfulness that goes into features like the lounge or lobby. In this sense, the rooms lack character, which is disappointing because the Fairmont brand is (for me) closely associated with class and elegance and the rooms stop shy of that. While this is not a deficiency, it is a missed opportunity to round out the overall experience.

The lounge and restaurant were excellent - we enjoyed breaks and late night drinks each day, settling into comfortable armchairs and sofas. There was always more than enough space to accommodate our group (~8 people) without infringing on anyone else's comfort. The attentive in the lounge was also top notch, with great drink recommendations and a balance of fast service with respectful distance, allowing us to linger long after we had settled our bill and even after the bar had closed.

The food in the restaurant was very high quality and the buffet had great selection. I especially appreciated the ability to take a smoothie or juice on the road for the days when I woke up late, or the day we woke up very very early for a 5am departure. They had breakfast bags ready for us with juice, pastries, yogurt etc. The food served during the day was exceptional - the only downside is that it was whisked away so quickly with so many leftovers that our team would have preferred to nibble at throughout the day. We had one amazing spread with solely meat and roasted vegetables and it was clear the kitchen got creative, roasting too many things to mention and all perfectly cooked - steak with an excellent sear and cooked to a beautiful medium rare was such a treat for lunch. Hot pretzels another day were also fun...basically we looked forward to meals and snacks with unusual excitement once we had one taste.

Overall, many of the ingredients of a 5-star luxury property are there - just wish that the rooms fulfilled their part of the bargain.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 29, 2013

I stayed here January 10-13 with my wife, 9 month old daughter, along with my mother in law and her boyfriend. We requested an attached room and we were lucky enough to get one which made things easier. The rooms were spacious enough to set up a playpen and barely notice it. Not typical of a fairmont where I find the rooms are normally small and cramped.

When you finish snowboarding or skiing for the day, they have someone at the base of the hill who collects your gear. You can conveniently go pick it up from the basement where you walk right out(up a few stairs) to the chair lift.

The hot tub and pool were great, along with the mens change room where I used the eucalyptus steam room. It was a memorable trip because my wife's mother was going to watch our baby while we went out for a date night but just before we were getting our daughters bottle ready, the fire alarm went off. Unfortunately it wasn't a false alarm as the chimney from the lobby fireplace had actually caught fire. We evacuated pretty quickly and waited in the lobby of another hotel for about 2 hours before we were allowed back into our room. So that kind of ruined our night because it took a while to get our daughter to bed and by then, we were pretty tired ourselves. But overall, a great stay and highly recommended.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LOS ANGELES
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 28, 2013

This is a beautiful hotel, great location, and has wonderfully attentive staff. In the past we've stayed at vacation rental condos or the Four Seasons but this year we finally got to stay at the Fairmont. Totally worth every penny! Obviously the sky in/out is beneficial but their equipment is really nice (wide boots, long boots, etc.) and the staff takes the time to get things right. They also remember you, which in heavy season is a nice surprise. The restaurants near the slopes (Merlins and one other I can't recall) were overpriced, packed, or had huge waits. The sushi place affiliated with the hotel near the Fairmont had a great lunch option. Also, the hotel itself has a lot of wonderful restaurants (at least one meal a day was at Portobello's) AND room service was affordable. There was a wonderful buffet, the spa was great (dry sauna really nice), and generally was impressed. However, best feature = the staff. We caught a cold during our stay and not only did they realize we wanted to cool our beverages (got us bucket of ice) but they also had tea service ready for us when we came back after a room change. They made sure we had extra tissues and were very good about quick cleaning so we could huddle back in. The people of Whistler are just as amazing as the beauty. Everywhere you look from your hotel rooms is a picture and being so near to the mountain to go up and down quickly was wonderful. Fairmont may be more than some of the other hotels at Whistler but it's totally worth it and there's a reason the ratings are so high.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, January 31, 2013
Dear Jessica,

Thank you for this outstanding review! We are delighted to hear that The Fairmont Chateau Whistler was able to play a role in your fantastic ski visit to Whistler. We will be sure to pass along your thanks to our Portobello Deli colleagues and housekeeping team as well.

I hope we can welcome you back to Whistler again soon. Be sure to sign up for our Fairmont President’s Club (complimentary to join), so that you can take advantage of exclusive Fairmont hotel offers year round.

Sincerely,

The Fairmont Chateau Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 27, 2013

After visiting British Columbia last summer, it was very apparent that one of the hotels that I thought would be my favorite was actually my least favorite. The lobby and grounds are very nice however we had a deluxe slope side room, not your regular fairmont room, and quite honestly we could've been in any hotel anywhere as the decor and furnising were mediocre at best. We'd just come from the Pan Pacific hotel in Vancouver and our room was amazing. After our stay at the Fairmont we headed to Tofino to the Wickaninnish Inn which was also gorgeous, so the Fairmont was really a let down. The location was great, staff was friendly and service was good, just wish that they would upgrade their guest rooms, especially if you're paying a premium for their deluxe slope side, one should get more than just a view out of a regular standard type room. Next time we'll stay at the Four Seasons which is in the same great location.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 27, 2013

We booked one night at the Fairmont in a Junior Valley View Suite to enjoy a weekend away. Whilst the Fairmont offers great facilities, location and ambience in the lobby, we were quite taken aback by the room we arrived to. The decor and actual room were fine but for $500/night, to have a room that backed onto the elevator shaft was unacceptable. We slept about 3 hours that night. Be wary of descriptors on the website stating: " close to elevator location" - it actually means that the elevator shaft is right adjacent to your bedroom and the noise does not stop all night - a real pity for spending so much for one night and not waking up refreshed! Apparently after asking the staff, all these type suites are in a similar location :(

Room Tip: Do not choose the Junior Valley View suite as it is directly adjacent to the elevator shaft - do not...
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, January 28, 2013
Dear Guest,

Please accept our sincere apologies for your recent stay at our hotel. While we are glad to hear that you enjoyed the ambiance and décor, ensuring that our guests receive a good night’s sleep is certainly a top priority for our team. Thank you for sharing your feedback with us. If you wish to follow up with our team further, please email us at cwrfoleaders@fairmont.com.

Sincerely,

The Fairmont Chateau Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Whistler Resort

Address: 4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Whistler
#3 Spa Hotel in Whistler
#3 Family Hotel in Whistler
#4 Top resorts Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#6 Luxury Hotel in Whistler
#8 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont Chateau Whistler Resort 4.5*
Official Description (provided by the hotel):
Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, The Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more   less 
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Also Known As:
Fairmont Chateau Whistler Hotel Whistler
Fairmont Whistler
Whistler Fairmont

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