We stayed at the Fairmont in February for a weekend. The service has seriously deteriorated compared to 2 years ago.
The frontdesk staff even managed to mixed up the check-in. The room was booked by the conference organizer. While I was at the meeting, my wife checked in and they assigned the wrong room of another guest with a similar last name. I checked into another room in the late afternoon.
Needless to say, a stranger entered into the my wife's room in the evening. We went down to the frontdesk to sort out the problem and the staffs did not apologize at all. It took a loud complaint to the manager before an apology was given...not sincere at all.
How could a "5-star" hotel mix up the check-in process?
- Official Description (provided by the hotel):
- Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, The Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more less
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- Also Known As:
- Fairmont Chateau Whistler Hotel Whistler
- Fairmont Whistler
- Whistler Fairmont