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“Cant Beat It” 5 of 5 stars
Review of Pan Pacific Whistler Mountainside

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Pan Pacific Whistler Mountainside
4.0 of 5 Resort   |   4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada   |  
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C$15.00 Self Parking
Ranked #5 of 52 hotels in Whistler
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695 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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English first
BC, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 26, 2013

The Pan Pacific is an amazing place to stay for skiers. We had booked an upper floor studio and got upgraded to a North facing, blissfully quiet, 1 bedroom with a fully equipped kitchenette, ground floor ski storage and amazing views (room 607). On top of that, we were just steps from both a Blackcomb and a Whistler gondola! The only reason we're not giving this one 5 stars is because the room had several plumbing issues (bathroom sink did not drain, the toilet did not flush properly and the pipes on the bathtub tap were exposed and whistled when the shower was on). Though, to their credit, every time we called to signal a problem, a service person came within 30 minutes to fix it. I would highly recommend this hotel and I would certainly consider going back!

Room Tip: Beautiful views on the North side ... ask for a room away from the elevators.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 28, 2013
Dear BCCan93,

Thank you for the review. I'm glad you enjoyed your stay, and the unbeatable views, at Pan Pacific Mountainside. I'm sorry you had several issues with the plumbing while with us, but thank you for bringing them to our attention for your understanding while we attempted to remedy the situation.

I hope we can welcome you back soon and win you over for good.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 26, 2013

We stayed here when we had a guest in town and it was great to have a full kitchen in our suite and a pull out bed separated in the living room away from the main bedroom. Fireplace and balcony were nice, overall the room was very well setup. We liked having the secure ski storage right on the way out the door to the slopes. The Irish pub downstairs has a great live music band so be sure you go down there after you finish skiing. The hot tub is also great because it's the only one i know if in Whistler that actually overlooks the mountain so well. You can relax and watch the big air competitions right from the hot tub.

Room Tip: try to face the mountain and get a full kitchen and balcony
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 28, 2013
Dear Tsimtcu8,

Thank you for the review. We’re glad you found the secure ski storage convenient and had the chance to take in some live music during après ski at the Dubh Linn Gate Irish Pub. It’s true… our pool deck enjoys an unbeatable location looking out over skiers plaza and up at both beautiful Mountains.

We hope to see you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, West Virginia
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 25, 2013

This hotel offers very comfortable accommodations. Nice bed, cozy fireplace area, etc. Nice to have a place to store skis on the main floor. Beautiful views. Only negative was the Dubh Linn Pub. The food was mediocre for breakfast and the restaurant smelled like mildew. Drinks were too pricey, but probably because it's located at the base of both mountains, so they get a lot of business for après ski.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 28, 2013
Dear Loradds,

Thank you for taking the time to provide a review of your stay at Pan Pacific Mountainside. I’m glad you enjoyed the view, and were comfortable in the suite. The Dubh Linn Gate Irish Pub can get a little boisterous at times, and is not for everyone, but we’re lucky to have so many other great options so close by. Hopefully our Service One Concierge team were able to make some other recommendations you enjoyed.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Etobicoke
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2013

Check in was quick and easy. Staff was amazing! They drove us to/from Nicklaus North for sleigh ride and dinner. Housekeeping staff seems to just get in and out while you're on the slopes - never intrusive! Rooms were great - well equipped and comfortable. Hot tubs were clean and duh... hot - but not too hot! Absolutely no noise from pub on ground floor - even when the party was in full swing! Overall, an excellent, well run property that we'll for sure return to.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 28, 2013
Dear Campergirl,

Thank you for the review. I’m glad our Front Desk team were able to make the check in process quick and easy and that our Valet team were able to assist in getting you around town in one of our hybrid courtesy vehicles.

We hope to welcome you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 19, 2013

Just back from a 2 week trip to Whistler, staying at the Pan Pacific Mountainside. For the last 3 years we've stayed at the Westin but decided to have a change this year after the Westin wanted to rip us off for internet access charges. Glad we did.
Check in was prompt and efficient, and staff were very helpful.
Room - We opted for a studio suite. It seemed _slightly_ smaller than the equivalent in the Westin, but a whole lot nicer. Well equipped kitchen, and nice bathroom. The pull-down Murphy bed was very comfortable indeed but would think that it would get cosy in the extreme if the sofa bed was deployed aswell! Improvement hint - handles on the ends of the beds would make it easier to pull the bed down without it banging on the floor.
The restaurant is the Dubh Linn gate Irish pub, which is okay, but we tended to eat elsewhere.
Ski storage is in a secure area with lockable ski lockers and worked well, but trying to dig out your key card (to enter the storage) with arms full of skis, poles, and gloves is a bit of a pain....
Hot tub/pool area was nice enough - 2 hot tubs (1 big, 1 small) and a good size pool overlook skiers plaza and the base of the mountain - great spot. There's also a gym, steam room and laundry - all good....Only thing that's missing is a Spa - there used to be one but it seems to have disappeared.
All in all, very happy with our stay, and will be back.
Simon and Sue,
Aberdeen, UK

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsboro, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

The location is ideal and everything is made easy -- ski-in/ski-out plus equipment storage, the Whistler-vibe is right out the door or window, and anything you may need is within walking distance. The room was perfect, clean, and the bed linens amazingly soft! The room was a very comfortable size, the fireplace was cozy, the kitchen was well stocked, two nice sized flat-screen TVs, the bathroom large and clean. Everynight my son looked forward to the cookie and milk early evening -- a truly sweet touch. Also, we looked forward to the hot tub and steam room after skiing/riding all day. We were supplied towels and luxurious robes. The workout room was well appointed for those not skiing. We highly recommend Pan Pacific Mountainside -- and suggest you may want to pay more for the mountain view. The staff was very friendly and helpful at all times -- they seemed to care about our experience.

Room Tip: suggest you may want to pay more for the mountain view -- we felt it was worth it!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Mountainside

Address: 4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#5 Family Hotel in Whistler
#6 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Aveda salon amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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