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“Ski in Ski out Suites” 4 of 5 stars
Review of Pan Pacific Whistler Mountainside

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Pan Pacific Whistler Mountainside
4.0 of 5 Resort   |   4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #6 of 53 hotels in Whistler
Hong Kong
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Ski in Ski out Suites”
4 of 5 stars Reviewed January 30, 2012

This is the best location possible for skiers. Imagine just picking up your skis from the lobby and the gondola to Blackcomb is just in front of the hotel! The 2 bedroom suite is just the right size for a family of 6. Every other night, we got cookies and milk for the kids. Hotel staff has been friendly and helpful. The only exception was not getting a higher floor room as requested but it didnt really affect our stay at all. The heating was a little strange and it was significantly cooler in one of the bedrooms but that seemed to to be okay by our 2nd night. Anyways, if the rates stay the same next year, would love to come back.

Room Tip: Higher floor room if you dont want to overlook the hottub.
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, February 4, 2012
Dear Guest, thank you for sharing your feedback and choosing Pan Pacific Whistler. Great news to hear that our convenient location beside Whistler and Blackcomb gondolas was appreciated and our cookie and milk program was enjoyed by the kids! We look forward to next time.

Thank You,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 28, 2012

Dont't get me wrong! Nice hotel but...
In our case almost ruined our vacation!
We arrived there in January for one week skiing in Whistler. Perfect location!
When we arrived they have tried to charge our credit card for "incidentals" $600. I did inform them, that everything was prepaid and I'm not willing to have my $600 blocked by them. So we agreed on one time $200 charge and no priviledge to charge our room #.
Next day they charged us $600 anyway!! When asked to refund this money they said they will within 48 hrs... They did... yeah charged us again!!! For them your credit card is like blank check! They charged us 6 times for no reason and without our authorization. We had to call bank to do stop payment.
Management completely ignored our complaints!!! BE VERY CAREFULL with your credit card at this hotel!!!

Andre

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, January 28, 2012
Dear Guest, thank you for sharing your feedback with us through Trip Advisor and our guest comment card program. By providing this feedback it allows us to improve our service to you and other guests. I do understand your concern over the hotel's authorization policy for incidentals and see that the alternate solution agreed upon was not actionned correctly. We will review how we can improve this to avoid a similar situation in future. Thank you again for this feedback.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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Vancouver
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2012

We stayed here in the summer of 2011 and had the best view of the mountain. Really nice rooms with all the amenities. I would highly recommend to anyone!

Room Tip: Ask for the mountain side, it's well worth it.
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, January 28, 2012
Dear Guest, thank you for your feedback and recommending our hotel to others. If you love our mountain views in summer I invite you to join us for a fireside view of the mountains in Winter too! Relax in the comfort of your guest room watching all the skiers come down the mountain or enjoy a more lively scene at the Dubh Linn Gate Irish Pub featuring an outdoor heated patio and firepit. We look forward to next time.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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LA
Top Contributor
110 reviews 110 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 27, 2012 via mobile

We stayed in a 2 bedroom suite in January and enjoyed some fabulous skiing. This was helped of course by the Pan's superb location. For a hotel there's really no better ski-in ski-out location than this hotel.
But, during our stay, our suite was still not cleaned by 330pm on at least two of the seven days.
Avoid the lower floors as it does get noisy.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, January 28, 2012
Dear Guest, thank you for sharing your feedback with the travel community on your recent visit to Pan Pacific Whistler Mountainside. Great news to hear that our convenient location beside Whistler and Blackcomb gondolas made for easy access to all the action on the mountains. I do regret that your preference for an ealier cleaning time was not met. We offer full service from 8-4:30pm and a complimentary evening refresh from 4:30pm-11pm.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
105 reviews 105 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 25, 2012

Our family stayed here the week before and through Christmas 2011. We had made reservations back in July and the room we usually get with the two bedrooms and sitting area was not available- so we went with the one bedroom. We were sent coupons for free ski rentals and coupon for restaurant. It worked out fine- we still could see the mountain, the lifts, the village. Kids slept well on the pull out sleeper/couch. This was our first winter we have always visited in summer so we were a little concerned about reviews on the noise. We were never bothered or awakened by noise from the village. I will say Dec 25 things changed as far as the crowds- so the week before was perfect since we left for a week in vancouver when the crowds came in. Everything was perfect. Clean rooms, great service, perfect views. I love that you can go out the front door and get across the street to head toward creek- B lackcomb or front door to gondola and lifts. The ski rental shops in the hotel are so friendly and helpful. They have the lockers right there in lobby by bathrooms- door to go outside- irish resturant- so perfect for our equipment we brought with us and the stuff we rented. However the lobby doesnt feel like its a big traffic flow of people that are not even staying at the hotel as some of the other hotels that are near the gondola. Sitting areas are nice a relaxing with big fireplace. Laundry is on second floor and wven with it being the holiday season was able to do laundry without having to wait for available machines. When checking for hotels dont look any further- the pool is clean and has two hot tubs- rooms have the best views-and they are spotless! Hallways are spotless even with all the guests and winter weather. Hotel staff could not be more perfect in the service they provide.

Room Tip: mountain side and floor level three and up
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, January 28, 2012
Dear Guest, we are so pleased to hear that your family had a wonderful holiday in Whistler and were able to enjoy all amenities and services included when you stay with Pan Pacific Whistler. Comfort, convenience and perfect staff! We could not have said it better ourselves. Thank you for choosing to stay with us and recommending our hotel for other travellers.

Warm Regards,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 25, 2012 via mobile

Our family had a brilliant stay over 17 days location is incredibly convenient but this hotel has it down pat when it comes to the little things .. They were very accommodating to a date change when they didn't have to be due to an early bird rate .. Housekeeping was excellent and scrupulously honest ie. cash left accidently left untouched (rush out the door to ski school) .. Hot choc on the pool deck for fire n ice show .. Gr8 food at Dublin gate .. Service in ski hire salomon shop etc .. Really everything positive that's been said was our experience .. Also love love loved the light of our corner mountainside 2 bed with it's loft windows etc .. Choc chip cookies and milk for kids also a major highlight .. Have stayed westin before and while it is nice too its customer service is not in the same ballpark. Don't miss earls and teppan village for fun food and araxi for a nice nite out. Well done and thanks for the memories and the hard earned well spent :)

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pan Pacific Whistler Mountainside

Address: 4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#5 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#6 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Aveda salon amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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