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“Large and spacious accomodation; good for family” 3 of 5 stars
Review of Raintree's Whiski Jack Snowbird

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Raintree's Whiski Jack Snowbird
3.0 of 5 Hotel   |   4865 Painted Cliff Rd No C, Whistler, British Columbia V0N1B4, Canada   |  
Hotel amenities
Ranked #31 of 52 Hotels in Whistler
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Large and spacious accomodation; good for family”
3 of 5 stars Reviewed May 18, 2013

The actual check-in place for Snowbird is about couple miles away from so make sure you visit that place first and get your keys and not going to Snowbird directly.
We got a larger 4-bedroom place at Snowbird, but it was spread across 4 stories. When coming from the garage (floor 1) with groceries it was quite an exercise to get to the kitchen, that was on top (4th) floor.
Two bedrooms were located on the 3rd floor and other two bedrooms on the 4th floor, where was also family room and kitchen. The 1st and 2nd floors were essentially just hallways with benches and hangers.
Views from the top floor were very nice.
The place seemed show signs of being pretty heavily used and not very well maintained with toilet leaking, smoke alarm w/o batteries, the rugs being pretty worn out, but on the other side the cost of this place is at a huge discount when comparing it to the hotels in the village.
The bus stop is right in front of Snowbird, where local bus to the village comes at regular intervals, about every 10 minutes during the day, and I believe every 1/2 hour later in the evening. The bus is free and you can get on with the whole skiing or snowboarding equipment.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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11 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Wasagaming, Canada
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 10, 2012

The three bedroom unit we stayed in was filthy, filthy, filthy and filthy. The furniture in the living room had hair/dandruff from past guests, the kitchen floor was not swept or mopped (dried up food under the cabinets & stove), the frig did not work (staff suggested we put our food in a cooler), the coffee maker did not work, mold on the kitchen counters particularily behind the kitchen sink, the light switches were dirty (all they needed was a quick wipe with a wet cloth), the lamps in the bedrooms were missing light bulbs, the carpet was beyond disgusting (didn't walk barefoot at all) and hair on the bathroom floors. This is not the end of the list. The housekeeping leaves something to be desired....or perhaps there isn't a housekeeping department. If you've been confirmed in a three bedroom two bath unit I'd strongly suggest phoning in advance to ask if they unit will be cleaned before your stay.

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alean Z, Homeowners Association Council Secretary at Raintree's Whiski Jack Snowbird, responded to this review, January 17, 2015
We are so sorry that two guests reported an unpleasant experience at a Snowbird timeshare. Their concerns in 2012 were certainly valid and our timeshare homeowners' association regrets that we were not able to correct the problems prior to their arrival. We were able to replace poor management in late 2012 only after a cumbersome legal process. A guest who encounters any problem now, from a missing utensil to something needing cleaning or repair, can call the management company listed in their check-in packet and on the unit telephone for immediate correction. It is very helpful to our homeowners' association and to other guests to have comment cards turned in to RCI and to TripAdvisor, so we are aware of and can address any concerns. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 27, 2012

Just returned(2/26/2012) from a week at WJack-Snowbird and found it just fine. While not the best as in Four Seasons, Fairmont or other four five star properties it is certainly a solid three to three and a half & worth the money or in our case our weekly time share. We were two adult couples with no kids. The units are nestled in tall trees, the setting is easy on the eyes. Our 2 bedroom unit was was on the upper level with good views of the mountains opposite Whistler and Blackcomb, it was clean & comfortable. The master bedroom had a king size bed , the 2nd bedroom had two twins. The master had a water-closet(bathroom, loo, your name for it here) but the master shower was actually a converted hallway closet just outside the master bedroom. (odd i know, we figured it was done to make the units a higher level in the RCI ratings and Olympics) In any case the shower just outside the door proved to be no problem. Unit had a good washer and dryer and also space for two cars in the under ground garage. The outdoor hot-tub(s) were not working. While not on the 'slopes' this unit could be called a 'ski in' unit as there is a trail that leads from the slopes to the units that can be skied when returning from slope. To get to the slopes you take Whistlers very efficient shuttle system that stops just in front of the property. You can ride the shuttle to the the main 'Village" or to the 'Upper Village"(UVillage is very close to the unit). For ski access I would recommend just riding the shuttle up the street about five minutes to the
former 'Marriot' hotel where the Whistler Co. has one of their many rental shops; there you can access the slopes as this hotel is slope side. Also if you have your own equipment you can walk fifty feet from the hotel bus stop, and ski a 100 ft long trail to the slopes; from there it is a gentle 1 minute ski to the base where you can buy lift tickets or if you have a multi-day ticket get on the lifts and go. Check in to the unit is at central check in area in the Village so if you come by bus ask that you be allowed to pick up your keys before being dropped at the unit. Or just check in, catch the shuttle to the 'Snowbird' stop. Off hour contact with staff is pretty easy to do if you read the literature provided in the unit before going into panic mode. We found the staff helpful when we needed them as most staff is if treated right.
We travel a lot to many parts of the world(have yet to set food in Asia)
Snowbird is just fine.

Room Tip: Upper floors have better views.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camrose, Alberta, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed January 2, 2012

Two couples, four nights, wanted good access to skiing, insisted on a fireplace and a hot tub. The place was okay but the hot tub was under repair. Now, that was bad, but what made the whole thing intolerable was the utter frustration from trying to deal with this lot. What a disaster---you check in at some "turnkey" place that can't help you. The numbers you get give you answering machines that don't work or a fax signal. After over 100 attempts to actually talk to someone, I give up. They took my money, gave me no satisfaction, and get to laugh all the way to the bank. Stay away from this shady operation whatever you do.

Room Tip: Stay away from ALL the Whiski Jack places.
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge, Canada
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 29, 2011

My boyfriend and I stayed here for the 2nd time with a group of friends March 25th - 27th. This place is awesome value for money for a place to stay in Whistler. It's located in the Upper Village and only a 10 minute walk to Whistler Village. We stayed in a townhouse/condo unit with 3 bedrooms, 2 bathrooms, full kitchen, living room and dining room. You can tell this is an older unit that has not been renovated in quite some time, but that was OK with us. The beds were comfortable, everything was clean and the unit was well stocked with enough dishes, utensils, towels etc. for the 8 of us. There is a common hot tub and BBQ area which was useful for us. My only complaint would be the super early check out time (10AM), but I've been told that's pretty standard for these condo/townhouse style places. Overall, I would definitely recommend this place to any group that's planning a whistler trip who are looking to keep their costs down without sacrificing comfort!

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Top Contributor
56 reviews 56 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed February 7, 2007

Just returned from a fantastic ski trip in Whistler with 6 friends. Being used to package ski trips to Europe, we looked initially at hotels via tour operators but found that to be an expensive and inflexible option with room supplements and a lack of half board options. We therefore explored booking our own trip and found [---]a useful website with an excellent town map showing the location of all the accommodation and shops in the resort.

We eventually found Snowbird via [---] we booked unit 106 which turned out to be the best located of the block for access to the bus stop and hot tub. It is located in the Blackcomb Benchlands area which is about 15 minutes walk to Upper Village and 25 minutes to Whistler main resort in good conditions. However, the free and absolutely reliable Whistler bus shuttle service stops literally outside the block and runs every 10 minutes, a much better option for getting to the ski areas and to town. In fact, this fantastic bus service renders the location of your accommodation in Whistler irrelevant – I think we had less walking to and from the ski lifts than most people who stayed in hotels in the main town – 10 metres to the bus stop from our apartment and 50 metres to the lifts from the bus stop.

We found allura to be professional and efficient with a free phone number from many countries including the UK, although you can deal with them just through the internet. You get a lot of detail about the apartments on the website and you can communicate directly with the owners of the properties, which helps to put your mind at rest when booking accommodation overseas. I found the owners of unit 106 really friendly and helpful with insider’s tips about where to buy groceries, etc. If you book accommodation with allura, you also get the additional bonus of savings on lift passes, equipment rental and a free full day ski lesson as well as discounts on lessons.

Like other accommodation in Whistler, the Snowbird block is built in wood to blend in sympathetically with the beautiful surroundings. The only problem we had was that the Snowbird sign was obscured behind a 3m snow bank when we arrived and it took us awhile driving up and down the road in the dark to find it. There is a pedestrian entrance to the upper level in the apartment while there is an entrance via the parking garage (key is mailed to you beforehand to access this) downstairs, making it easy to get your luggage in and out of the apartment on arrival and departure.

The unit inside has been newly refurbished – lovely wooden floors, under floor heating, big fireplace, first class appliances in the fully equipped kitchen including little luxuries like a dishwasher, coffee grinder and brewer, 2 x 37 inch plasma tellies in the living room and one bedroom, 5 CD player and huge washing machine and dryer. There are a lot of basic food staples, washing powder and detergent in the apartment for the use of guests. Linen is also included as is free wi-fi internet access. The only omission which would have been useful for first time visitors to Whistler like ourselves would have been a little pack with some basic information about the resort but we soon picked up lots of free information leaflets.

The bedrooms slept 2, 2, and 3 respectively and there were 2 luxurious bathrooms, one with a jacuzzi bath and the other with a steam shower. There were little lovely touches like illuminated bathroom switches, which is very helpful when you’re making a visit to the bathroom in the middle of the night. There are 2 balconies, which would be great in the summer or warmer evenings for drinks. One of them overlooks the 20 person outdoor hot tub, a perfect place to soak and loosen up those tired muscles after a hard day on the slopes. The apartment we were in was very handily placed right next door to the hot tub – some other guests had to dash quite a way to and from their apartments.

We did have ski in/out access from Blackcomb mountain, which did involve crossing one road but the bus service was so good that we used that instead to access the ski areas.

We had some nice personal touches like a big box of welcome liqueur chocolates and the owner rung us to check if we had settled in. We would definitely rebook this same apartment.

Whistler main village and Village North are one combined area - very well planned and well laid out with lots of retail therapy available as well as cuisine from all over the world. It has been developed since the 1980s and the organised structure to town reflects this, unlike some of the haphazard European ski resorts. There are cinemas, supermarkets and internet cafes in town. All the trees in town looked lovely decorated with lights. We didn’t have time to enjoy the many off-piste distractions like the many spas, a tube park, Ziptrek, forest walks, snowmobiling, helicopter rides, bungee jumps, etc. There’s a free Fire and Ice show every Sunday evening at the gondola base. Upper Village is smaller but Whistler main resort is easily accessible by shuttle.

The 2 mountains offer every conceivable type terrain of skiing you would want. We had intended to try cat-skiing but with the record breaking snowfall in Whistler this year, we found an abundance of fresh powder everywhere in the main ski area. The terrain parks are well organised with signs marking the size of jumps/rails/boxes, making it a lot safer for us terrain park novices. The queues were civilised and well organised with single person lines making sure that all the lifts are always used to full capacity. We were there over Martin Luther weekend, one of the American bank holiday weekends and never had to queue more than 10 minutes even over this busy period and most of the time, the queues were mainly walk-on. The main lack of capacity we found was in the restaurants and booking is essential.

We also found the ski school instruction to be excellent with English speaking instructors and smaller classes leading to more progress. Our instructor for the free lesson was excellent and we booked private lessons with her. This enabled us to tailor the lesson to our needs exactly.

Whistler is very proud to have won the 2010 Winter Olympics and all over the resort, there were lots of reminders as the resort gears up. There is a lot of development at Creekside base, the finishing area for the downhill events – we couldn’t resist a blast down the men’s downhill and ladies super G courses. There is also a lot of work along the stunning Sea to Sky Highway from Vancouver to upgrade it, which can lead to delays but the road works have been suspended over the winter.

It’s been a dream to ski Whistler for a long time and it lived up to the dream. Snowbird is an excellent accommodation option and I look forward to returning there.

Stayed January 2007
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Additional Information about Raintree's Whiski Jack Snowbird

Address: 4865 Painted Cliff Rd No C, Whistler, British Columbia V0N1B4, Canada
Location: Canada > British Columbia > Whistler
Ski-In / Ski-Out
Hotel Style:
#7 Ski-In / Ski-Out Hotel in Whistler
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Raintree's Whiski Jack Snowbird 3*
Number of rooms: 9
Official Description (provided by the hotel):
The Snowbird is a great place to call home while staying in the world-class destination of Whistler Resort. Its location in the Blackcomb Benchlands makes it an ideal choice for winter activities, while the proximity of Lost Lake Park in the summer can't be beat. Take in the spectacular surrounding views while you relax with a book on the large balcony, mingle with guests in the shared hot tub, or host a meal in the large BBQ area. The Snowbird is best suited for those with an active lifestyle as the spacious suites are designed with three floors. For your convenience, Snowbird offers HD cable TV and complimentary Wi-Fi hi-speed Internet. ... more   less 
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Also Known As:
Raintree`s Whiski Jack Snowbird Hotel Whistler

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