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“Customer Service Stinks!” 1 of 5 stars
Review of Evolution

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Evolution
3.5 of 5 Hotel   |   2020 LONDON LANE, Whistler, British Columbia VON 1B2, Canada   |  
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Ranked #7 of 52 Hotels in Whistler
1 review
4 helpful votes 4 helpful votes
“Customer Service Stinks!”
1 of 5 stars Reviewed March 26, 2013 via mobile

Your absolutely inflexible cancellation policy and customer service is terrible. Due to extenuating circumstances we were unable to use the room, so we cannot comment on the room suitability. We informed you 30 days in advance of the booking and of course our request for cancellation was denied as we needed to give 45 days notice. If we could have given that much notice we would have. Luckily many hotels in Whistler are managed with much more regard for unforeseen circumstances and customers are treated with compassion....Lodging Ovations is not one of them.The room cost us $3,200 for 7 nights and we were unable to use it and you were unwilling to transfer the property or help us to find someone to take over the rental. I asked to speak with someone beyond your call centre staff. They gave me an email address. I sent an email outlining my concerns and never got a reply. Your slogan Best Price Guarantee" is totally bogus . How much is a one bedroom suite in March? it sure isn't $450 per night....more like $350? We were not only not able to cancel....but then we were held to pay the premium price for a room that sat empty. Thanks for nothing.

Stayed March 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ovations, Director of Sales at Evolution, responded to this review, April 2, 2013
Dear Renee G,

I am sorry to hear that you were disappointed with our cancellation policies. Being a resort hotel with seasonal demands and long-lead booking patterns, we must have some certainty with our bookings as, once confirmed, other guests are actively declined accommodation and deprived of an opportunity to visit the resort and enjoy the exceptional season. These cancellation policies are emphasized at the time of booking and also via email confirmation(s).

Looking at your reservation I see that you had originally booked at Evolution for the 22nd of December for seven (7) nights and that you contacted the reservations center on November 25th to cancel the booking as you had purchased a place in Whistler. Unfortunately, this was well within our 45 day nonrefundable cancellation period. Out of courtesy we offered to move your reservation to another date or for you to assign the reservation to one of your friends. Both options were presented to try and help you with your booking situation.

On Dec 6, 2012, upon your request, Customer Care moved your reservation to March 16 - 23, 2013. On Feb 11, 2013, you requested another date change which was not permitted due to the fact that a change had already been made.

I am truly surprised and puzzled by your mention “we were unable to use the room, so we cannot comment on the room suitability" as we have a registration card signed with your name and there was also a car parked in our parkade under your registration for the entire stay!?

Thank you for your diligence in bringing your sentiments to our attention via our Guest Folio and Trip Advisor.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
    124
    45
    4
    4
    2
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88
54
4
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Vancouver, Canada
1 review
5 of 5 stars Reviewed March 19, 2013

We are Vancouverites who joined San Francisco friends for a memorable weekend at Evolution Creekside. Our two bedroom suite was sharply furnished with ample space and modern kitchen to hold a dinner for 8. Soaker/Jet tub, Deck with a view of Whistler mountain, and ski gear room were all perfect! 3' walk to the Creekside gondola, Starbucks in the am, and Dusty's for apres. One call to the front desk got us into the neighboring Rimrock Cafe for an amazing dinner! Will be finding an excuse to come again soon!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

My husband and I stayed at Evolution this year for Christmas and New Years. At our expense, the manager of Evolutions kindly arranged for following in our room upon our arrival:

- a stunning real pine Christmas tree lit up with tiny fairy lights
(the elves had left the decorations in a bowl so that we could decorate the tree ourselves :-)
- A bottle of champagne chilled in a bucket of ice

We couldnt have asked for a better hotel! We thought that Creekside was much nicer than the main village, which can be rather noisy at night.
The room was very modern, quiet and was very close walking distance to the lifts. We caught the Creekside lift up each day and snowboarded across to Whistler and Blackcomb mountains before snowboarding back to Creekside at the end of the day. If we were tired at the end of the day we occasionally caught the bus back to Creekside for $2.50 CAD (exact change required). There is also supermarket and liquor shop also within walking distance to Evolution. There is a really nice bar in Creekside, Dustys, where you should try the bucekt of bones and a Canadian drink "The horse with no shame" - very unique and different.

Evolutions also has a very large hot tub, a smaller hot tub, steam room and pool, which only had a few people in them at any one time, unlike other larger hotels.

We also loved that the hotel was pet friendly and was nice seeing different dogs going up and down in the lifts and playing in the snow. We had a fantastic holiday and cant wait to return.

Room Tip: Choose a rear (mountain facing) room. Beautiful views of snow covered trees and very quiet.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suva
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 21, 2013

If you're thinking of a trip to Whistler and Blackcomb, this is the place to stay! From a well coordinated booking and check in; friendly and helpful staff; and links to ski hire, Creekside village, chairlifts (but skiing to the doorstep is also an option); $2.50 bus ride (make sure you have the exact amount as they are not designed to give you change but the bus community has a great way of chipping in to save you a $10 bill) to Whistler Village, the location is perfect. And I haven't even described the views. I felt like I was coming home each day. The apartments are very well appointed and maintained; my favourite feature been the heated bathroom floor and the Papaya hygiene products. A cosy fireplace kept me indoors so I did not get the chance to sample the sauna or outdoor heated pool - definitely on my to do list for the next time I visit, because I am going back for sure.
If you want a front of hotel view, ask for a room with an even number and when you check in at the Legends reception, get some directions to the ski equipment locker room as at first go, it's a little tricky to find the connecting door. Creekside village has a great little grocer store that has a wide variety of goods and there's a bottle shop next door that does some great BC reds. Creekbread is a short walk away for some great pizza with very creative toppings. And the area's little gem is the Rimrock cafe, 5 minutes walk from the hotel for a 5 star food experience, make sure you make a reservation, you won't regret it.

Room Tip: If you want a front of hotel view, ask for a room with an even number
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Italy
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2013

We stayed over New Years 2013. I couldn't have asked for more. The room was in a great spot in the hotel, on the "back side", against the slope. We had a 2-bedroom suite with a full kitchen. We used the kitchen regularly and saved by only going to a restaurant for dinner once. We used the hot tubs, pool, sauna, and steam room regularly. And my wife STILL raves about the heated bathroom floors!

If I had to list one drawback, it was the use of the "barn-style" track doors to separate the bedrooms and the living room. It didn't seem like you had complete privacy, but this was a minor thing. Evolution made our Whistler trip so much better!

Room Tip: The side facing the mountain was quiet. Expect the pool/hot tub area to have lots of families with k...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 12, 2013

Great location! Less than 5 minute walk to the Creekside Gondola, Creekside Market, Can-Ski rental shop and Whistler Kids. The one bedroom unit was modern, very clean, and spacious. It had a king bed and a sofa sleeper. The fully equipped kitchen made stay-at-home meals easy. The entire unit tends to be quite warm thanks to the NuFloor heated tiles in the bathroom and the gas fireplace. Our kids also enjoyed the table hockey and foosball table in the games room downstairs. Good parking and ski storage lockers. Check-in is actually next door at Legends.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 23, 2013

The heated outdoor pool, two hot tubs (one being adult only) eucalyptus steam room and sauna were much appreciated after a good day of skiing. They were all very well maintained as was our one bedroom unit. Close to the lift for easy access to the ski slopes of Whistler Blackcomb. Evolution is pet friendly.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Evolution

Address: 2020 LONDON LANE, Whistler, British Columbia VON 1B2, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Whistler
#13 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Evolution 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
This modern, chic lodge is located in Whistler Creekside, just a short walk to the slopes and offers one and two bedroom suites as well as one three bedroom suite. All suites feature a trendy and sophisticated design, full kitchen with high end appliances, dining area, living area with a cozy fireplace, private balconies and an in suite washer and dryer. The amenities are endless with an outdoor heated pool, two hot tubs, a sauna, eucalyptus steam room, fitness centre, a games room and a media room, which provides two daily movie viewings. Come experience all Evolution and Whistler Creekside have to offer! ... more   less 
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Also Known As:
Evolution Hotel Whistler

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