Your absolutely inflexible cancellation policy and customer service is terrible. Due to extenuating circumstances we were unable to use the room, so we cannot comment on the room suitability. We informed you 30 days in advance of the booking and of course our request for cancellation was denied as we needed to give 45 days notice. If we could have given that much notice we would have. Luckily many hotels in Whistler are managed with much more regard for unforeseen circumstances and customers are treated with compassion....Lodging Ovations is not one of them.The room cost us $3,200 for 7 nights and we were unable to use it and you were unwilling to transfer the property or help us to find someone to take over the rental. I asked to speak with someone beyond your call centre staff. They gave me an email address. I sent an email outlining my concerns and never got a reply. Your slogan Best Price Guarantee" is totally bogus . How much is a one bedroom suite in March? it sure isn't $450 per night....more like $350? We were not only not able to cancel....but then we were held to pay the premium price for a room that sat empty. Thanks for nothing.
- Official Description (provided by the hotel):
- This modern, chic lodge is located in Whistler Creekside, just a short walk to the slopes and offers one and two bedroom suites as well as one three bedroom suite. All suites feature a trendy and sophisticated design, full kitchen with high end appliances, dining area, living area with a cozy fireplace, private balconies and an in suite washer and dryer. The amenities are endless with an outdoor heated pool, two hot tubs, a sauna, eucalyptus steam room, fitness centre, a games room and a media room, which provides two daily movie viewings. Come experience all Evolution and Whistler Creekside have to offer! ... more less
- Reservation Options:
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- Also Known As:
- Evolution Hotel Whistler