I was really looking forward to staying at this resort. The setting and views are beautiful, no doubt about that! Check in staff were very friendly and helpful. We had a lake view room with a bathtub overlooking the lake. The room was funky and modern, very light on amenities which I thought was unusual for a spa resort. The room was noisy, you could hear word for word what people were saying in the hallway walking by. The TV didn't work in our room. Dinner at the fine dining restaurant was an utter disappointment. My partner ordered the lamb, which were two very small pieces made up of nothing but fat and sinew. You literally would not have been able to cut 3 small bites off that - and that for $36? He sent it back explaining the problem. Instead of offering another piece of lamb, they recommended he pick something else so he choose the steak. The steak looked like it had been put on the grill for marks and then put in the oven to cook. It had a very peculiar smell and no spices or much flavour. I had the swordfish which was OK but also very bland. The wine selection was very limited, especially if buying by the glass. We paid $280 for two people. While expensive, I don't mind paying this if it is for an exquisite meal. We eat better at home! Then it was off to the Spa which is open until 10pm. We walked into the Kurspa and there is no staff, apparently they leave at 6:30pm. So you are left to wander around on your own and orientate yourself. Again, sorry...this is not a 5 star outfit like they make themselves out to be. We enjoyed trying the different sauna's and the pool area. We didn't try any of the spa treatments so I can't comment there. Several people had told us how good the breakfast was here, so we were looking forward to this hoping it would redeem some of our other disappointments. Sadly the breakfast too was mediocre at best. Powdered eggs. Really? No bacon, no orange juice (you had to ask). If you wanted real eggs, they charged you $2 per egg. Very little fresh fruit (other than garnish), they did have some nice smoked salmon but that was the highlight. My partner used to be a commercial airline pilot, I work in the travel industry so we both have travelled a lot and can recognize a quality luxury resort. It is a shame, as it is a lovely spot and with some minor improvements, they can make this a world class resort but they need to up their F&B big time and add a little more service sparkle to that hill! Until then, we won't be coming back.
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- Also Known As:
- Sparkling Hill Hotel Vernon