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“Nice” 4 of 5 stars
Review of The Oswego Hotel

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The Oswego Hotel
4.0 of 5 Hotel   |   500 Oswego Street, Victoria, British Columbia V8V 5C1, Canada   |  
Hotel amenities
Ranked #7 of 58 Hotels in Victoria
Certificate of Excellence 2014
Sherman Oaks
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice”
4 of 5 stars Reviewed March 17, 2013

We had a very nice stay here. Walking distance to most of our activities. Great staff. We only ate breakfast at the restaurant, and food was really good. I thought it was strange that such a nice hotel had a murphy bed. Was not comfortable. Everything else was great!

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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844 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
Calgary, Canada
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 16, 2013

This was our third stay in Victoria. After Empress and Grand Pacific we decided to try Oswego. We made a very good choice. For a price of a regular room we got one bedroom apartment with fully equipped kitchen. In bathroom everything was spick and span. First class bedding made our sleep enjoyable. Overall: small, very modern hotel. Suites are big enuff and very well equipped. It's located two blocks from Parliament Building. Highly recommended place to stay in Victoria.

Room Tip: Hotel doesn't have a pool. Don't bother looking for a room with the view - hotel is surround...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calgary
Top Contributor
60 reviews 60 reviews
48 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 15, 2013

This is my second stay at the Oswego Hotel and both visits surpassed my expectations. The hotel is very well located in the centre of Victoria easy walking distance to all the main attractions and the beautiful harbour. The hotel is very modern in it's decor and has been recently renovated to a very high standard. The staff at the front desk were friendly and very helpful and made you feel at home from the second you walked into the place. The rooms are spacious and even include a small kitchen. The bathrooms are very large and will surpass any expectations you may have for a great shower or amenities. The only issue I may have is the pull down bed in the room is a bit awkward, but the linens are great and the place is very clean. You will not regret booking your stay at this great hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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OswegoHotelGManager, General Manager at The Oswego Hotel, responded to this review, March 16, 2013
Thank you for being our guest and for choosing the Oswego to stay at - we appreciate you! Your review was positive - I will definately ensure that your kind words are passed onto the Oswego team.

Like many of our guests we are glad that you enjoy our location, service and also the spacious suites with kitchens. We strive to give all of our guests the best experience we can give them and I am glad we delivered that from your review.

We have listened to our guests and recognize that sometimes the comfort quality of the murphy beds is challenging. I am pleased to announce that over the coming months we are starting the process of removal of some of the murphy beds to replace with a queen size regular bed.

Our studio suites which are the only room type we have that have the murphy beds is a small portion of our suite types. Please let me know next time you will be staying with us and I would like you to stay in a One Bedroom suite which has a queen size bed - no murphy beds.

Thank you again and we look forward to seeing you again soon.

Kind regards

Suzanne Gatrell
General Manager
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Victoria, Canada
Top Contributor
66 reviews 66 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 14, 2013

We have stayed at most hotels in the Inner Harbour and this is the first time we have stayed at the Oswego . I was very impressed, it was small and very nice. We had a suite with a nice view. The room was lovely. They also had a bottle of white and red wine on the counter for $18 which was reasonable. Location was perfect , right in the Inner Harbour , walking distance to the bay centre and many great restaurants. Service was also very good.

Stayed March 2013, traveled as a couple
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OswegoHotelGManager, General Manager at The Oswego Hotel, responded to this review, March 16, 2013
We are so pleased you enjoyed not only our wonderful location but also the hotel's amenities - during your recent stay with us - thank you.

Please come back and visit us again!

Kind regards

Suzanne Gatrell
General Manager
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Langford, Canada
Top Contributor
114 reviews 114 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 14, 2013

Stayed here overnight after a concert. Was surprised how large the room was, very nicely decorated, clean and comfortable. Very large bathroom. The staff were very friendly and you can't beat the location, just enough off the main streets to be quiet but minutes to everything. Came with basically a full kitchen so good for long stays and also had a balcony. I would stay here again for sure!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

This was my first stay at the Oswego Hotel as a business traveller but it won't be my last! What a comfortable and welcoming property. I was able to walk to the hotel from Harbour Air and also enjoyed getting more exercise in their 24 hour fitness room. The one bedroom suites have kitchens and are fully equiped for everything you would ever need. It was great to have the living room as I was able to meet with a client there, rather than in a public area. The staff are so accommodating and quick to respond to your every need. They have a great boardroom for meetings and the food was tasty. Be sure and order the chocolates!

Room Tip: The higher up you go, the better the view!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 13, 2013

We had a lovely stay at the Oswego. The staff made us feel very welcomed and I saw that they were just as welcoming to everyone. They were really terrific. Even the cleaning and maintenance staff were nice. Kudos to them all.

Loved that there are kitchens in every suite, even with french presses for coffee, which meant that we made our own breakfasts. The rooms had a lovely, airy feeling to them.

One small comment - Could staff keep sanitizing wipes in the computer room? With all the germs going around, quests should be able to either wipe down the computer keyboard and mouse, or at least sanitize our hands after we are finished in there - just as we do when using exercise equipment.

I didn't realize that dogs were allowed, and agree with another reviewer who suggested that dogs might be kept on certain floors so that those of us who are not pet lovers, or who have a bit of an allergy, might feel more comfortable at the Oswego. Just like it used to be when there were smoking and non-smoking floors in hotels.

The one criticism I do have concerns the bathroom. It was modern, but I was shocked just how truly awful the lighting was, given that so much care has been taken in other areas. I looked at the wattage of the bulbs, and would like to suggest that instead of the 20W bulbs in there now perhaps higher wattage lightbulbs over the mirror, and strong lighting in the shower area? Also, maybe provide a handrail for the bath? Victoria attracts lots of older people, and I couldn't see my parents being able to use the tub safely without a handrail.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OswegoHotelGManager, General Manager at The Oswego Hotel, responded to this review, March 14, 2013
Thank you for your recent review about your stay with us - we are thrilled you had a wonderful stay.

Thank you for your feedback about the wipes for the business centre and we will definately look into that. We do already carry spray in the business centre.

The Oswego hotel does welcome our four legged friends - dogs. We do have rooms allocated that are 'pet friendly' All arrival pets we ask their owners to register them in as if they are a guest including their owners cell phone number that we can reach them in an emergency or noise issue. Our strict quiet policy in the hotel in mandated at all times and out of respect for our guests - pets are monitored too.

We have listened to our guests and currently we are working on improving the lighting in the bathrooms! We are underway with 3 'test' rooms on new lighting and I feel confident that all rooms will be in place with these new bulbs within the coming weeks.

Thanks again for the feedback - we value our guests and by your providing feedback we can continue to work with the team to ensure that our guests are provided with nothing but excellence during their stay with us at the Oswego Hotel.

We look forward to welcoming you back soon.

Kind regards

Suzanne Gatrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oswego Hotel

Address: 500 Oswego Street, Victoria, British Columbia V8V 5C1, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Victoria
#4 Luxury Hotel in Victoria
#7 Romantic Hotel in Victoria
#9 Family Hotel in Victoria
#12 Business Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Oswego Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Opening Spring 2007. ... more   less 
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Also Known As:
Oswego Hotel Victoria

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