We all make mistakes, and a mistake was made when we arrived to find we did not have a room after changing a reservation to a week later because of illness. Naturally I was surprised to hear we had no room on a very busy holiday weekend. . I wanted to make this perfect little birthday get a way for my sweetheart. I was so happy about the location across from Beacon Hill Park where we'd planned to cycle to the sea. The staff person immediately called around and found us a great room with a harbor view not far away that we biked over too. The new room was about 75% more expensive. The Helm paid the difference and the person who made an error apologized several times and even called over the next day to see if we were satisfied and apologize again. All is well and we are looking forward to staying at the Helm next time we come to enjoy friendly bikeable Victoria BC.
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- Also Known As:
- Helm`s Hotel Victoria
- Helms Hotel Victoria