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“not bad at all!” 4 of 5 stars
Review of Arbutus Inn

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Arbutus Inn
2.0 of 5 Hotel   |   2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central) (Burnside)   |  
Hotel amenities
Ranked #28 of 57 hotels in Victoria
Auckland
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
“not bad at all!”
4 of 5 stars Reviewed June 10, 2013

Room has large window, ours also had a king size bed that was very comfortable, and a jacuzzi. Coffee/tea, wi-fi in room is free of charge, huge TV.
Noise from the road can only be minimized by keeping the window closed while running the a/c (a bit noisy).
Reception staff very friendly, helpful and never appeared rushed. Raymond assisted us with finding the right bus routes to restaurants and the university and generally was available for typical tourist questions .
Bus stop is right outside the hotel, very convenient, china town is just a 20 minute walk from the hotel; 25 minute shuttle ride to the airport.
Arbutus Inn provides more service and convenience than one would expect from a 2 star hotel - to be recommended!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 people have reviewed this hotel

Traveler rating
    47
    34
    21
    6
    2
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29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Regina, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 25, 2013

The Arbutus Inn offers first class amenities in newly renovated non smoking rooms. Wi-fi is available, free of charfge as is vehicular parking. There is front desk service 24 hours daily. Staff are exceptional. They are very helpful, friendly and accomodating. They treat you like family .... Coffee makers, microwaves and the beds are new and oh so comfortable.. Cleanliness is above reproach as the cleaning and maintenance people take great pride in keeping the hotel in top notch condition. For an enjoyable, comfortable, stay, book into the Arbutus Inn., You will enjoy and be glad you did.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sooke, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2013

We needed a place to stay overnight for a concert in Victoria. The hotel was conveniently located within walking distance and an inexpensive cab ride return (after a few drinks). The room was neat, clean and comfortable with a HD TV that actual had HD on it. The staff was friendly and accommodating and a pleasure to deal with. We noticed that lobby, hallways and rooms were recently renovated and completed in good taste. It was comfortable atmosphere and would recommend the hotel to friends and family.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lions Bay, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2013

We stayed here on May 4 2013. Newly remodeled, the rooms are nicely decorated and the bedding was wonderful. The staff was very helpful with info on Victoria. Had a very good nights sleep. Thanks John and Sandy

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2013

I have never had to stay in a hotel for months on end but staying here was almost like I never left home. The staff is amazing, they were able to help me with all my questions and more. The environment is very clean and the cleaners do an excellent job in keeping the hotel clean. My overall stay was great and I would definitely stay there again hands down.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2013

Great place to stay, very clean, friendly staff and great location. I have a trip planned to Victoria again in October and will be back for a month. I would recommend this hotel to family and friends.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 24, 2013

I felt very welcome right away by night worker James and overall I would highly recommend this hotel.
I enjoyed the room very much with a kitchenette and the comfortable bed where I was able to sleep very deeply. The room walls are nicely decorated with soft yellow stripes and white duvet's and bed sheets.
This hotel would have suited me much more than local hostels that I visited previously and for two people it was not much difference in price. In fact three or four people may be able to sleep in a room for as much as the cost of a hostel in town.
The location was close enough to downtown and in fact right on the same street where many buses go by. The 72 and 70x bus stops that go and come from the ferry are also in walking distance further down Douglas Street.
I found the staff in general to be very down to earth and helpful.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#4 Best Value Hotel in Victoria
#20 Business Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbutus Inn 2*
Official Description (provided by the hotel):
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central

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