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“OK for two nights only” 3 of 5 stars
Review of Sandman Hotel Victoria

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Sandman Hotel Victoria
2.5 of 5 Hotel   |   2852 Douglas Street, Victoria, British Columbia V8T 4M5, Canada (Burnside)   |  
Hotel amenities
Ranked #46 of 58 Hotels in Victoria
Calgary, Canada
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“OK for two nights only”
3 of 5 stars Reviewed April 25, 2013

This hotel was a bit of a disapointment- the hotel staff was very friendly, but the hotel itselfe is old and looked used from the inside. The room we had was ok, but there where stains on the carpet and there was a bit of a musty smell. It was hot and the only way to cool the room down, was to turn on the very loud air-condition- you couldn´t open a window and I´m really not feeling compfortable at all in a room where you can´t open the windows. The good thing was, that the parking was for free and the walk into the city was not too far (round 15min to go). There was not a lot to see in Victoria, so we choose to take the Higway to Juan de Fuca Parc, where you can find great hiking areas and beautifull beaches (China Beach, Mystic Bach f.e.). We tried as well the pool area, which seemd to be clean, but the water in the pool was very cold (5°C) so you need to swim a bit faster to get warmed up ;)

Room Tip: Try not to get a room facing the car wash on the back ;)
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review, May 7, 2013
I thank you for your feedback regarding your recent stay.

I am sorry that your experience was not up to satisfaction. We do pride ourselves on the product and service we deliver to our guest. All of our rooms come with an individual air-conditioning unit to control the desired temperature each guest enjoys in their room. We have also had our room carpets cleaned in the last few weeks and are in the process of replacing some in room carpet.

The pool is checked 3 times daily and the pool temperatures are always at the optimal temperatures that are required by the city.

I do appreciate the feedback regarding the hotel staff and will be sure to share this with them. They always go above and beyond to look after all of our guests.

We do hope that we can welcome you back again in the near future and if you would like to discuss your stay further, please do not hesitate to contact me directly.

Regards,

Brian Johnson
General Manager
Sandman Hotel Victoria
250.388.0788
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97 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Kelowna
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2013

I have few words for this hotel as it was a very enjoyable stay. The room was very clean and comfortable. What I did notice most was how quiet the hotel was. For reference I was on the top floor back side. Government St. is very close and while not "downtown" so close that might as well be. Room rate is very affordable and no charge for parking. Staff was courteous and quick with check in and check out. Even though my room was next to the elevator, my past experiences being next to an elevator were not recreated here. Being an active person I wish I had a chance to experience the pool and fitness facilities. I would DEFINITELY stay here again. While it may not officially be 5 star, it was 5 star in my books as I really felt comfortble there.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review, May 7, 2013
I just want to thank you for your great feedback regarding the hotel and our team. I will be sure to share your positive feedback with all of our team, and look forward to welcoming you back very soon. I am glad we could give you our "5 Star" service.

Kindest Regards,

Brian Johnson
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Pitt Meadows, Canada
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2013

The Sandman hotel in Victoria is a nice hotel to stay in. The rooms at decent for the price and you get good beds. The wifi works though you sometimes have nights were you have to keep entering the password.
There is a hotub, pool and weight room down on the parking level that is clean and well maintained.
The shark club restaurant has good sports pub food and good staff.
The hotel staff were always helpful and knowledgable.

Room Tip: Better then a motel 6 or super 8. Usually quiet and good.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
Top Contributor
71 reviews 71 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 15, 2013

Stayed at the Sandman while a family member was in a Victoria hospital as they offered an excellent medical rate. We had a suite with my wife & I using the bed and another family member using the pull out couch in the sitting area. Room was clean but was showing its age a bit (tap leaked). Only real issue was that housekeeping kept forgetting that there was 3 of us in the room and never left enough towels. Leaving a note solved this. Front desk staff where very friendly and helpful (we never knew when we would be leaving so they let us update them day by day).

Room Tip: The suites are nice. There is a sitting room with a TV and then a small kitchen area and then the m...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission, Canada
1 review
5 of 5 stars Reviewed March 23, 2013

I was traveling by myself with my 5 children and all the little details made all the difference to a successful stay....part of which means a relaxed mom. From the availability of the family suite, to the very friendly reservation and front desk staff, to the quick service of getting the extra pillow we needed, to Anita, the housekeeping manager, providing personal service to ensure our room was to our satisfaction and leaving behind a care package of cookies and chips - even some baby cookies because she knew I had a baby, to the manager being flexible with pool rules and allowing my older children to swim while my baby napped. It was all so convenient, easy, accommodating. What a treat to have free local calls! The conveniences for a busy mom were endless! We appreciate being able to count on this consistent service each time we travel to visit our families in Victoria! Thank you!
My only negative comment is that I would appreciate that you invest in new beds and pillows. They are not comfortable and the sheets are obviously bleached over and over and for our family with sensitive skin eczema this was uncomfortable and we all lacked sleep. Go the extra mile and spend money on improved mattress, pillow and linen quality.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parksville, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 25, 2013

I stayed at the Sandman in Victoria for one night. I live further north on Vancouver Island and come to Victoria periodically. I thought I'd try somewhere new (and near to my destination). The hotel seemed quite clean and well kept. Staff was friendly. What disappointed me was how NOISY the hotel was. I returned after dinner to find that the bar was full and very loud (a Friday night). The noise followed me into the hotel and to my 3rd floor room. After settling in, I could still hear noise from the stairs, elevator and surrounding rooms. The headboard on my bed was not attached properly and banged everytime a door opened or closed, or the people upstairs walked. I could clearly hear voices in the next room (well enough to understand their conversation). This continued until 3am and I was woken again at 6am by people coming and going. The bath tub also did not drain properly, and filled up while I showered.

I won't be staying here again. I shouldn't have to move rooms after already unpacking and settling in. This hotel needs to be updated with better sound proofing.

Room Tip: Ask for a high room far away from the elevator and hope that it's quiet!
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  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review, February 28, 2013
I thank you for taking the time to share your feedback with me regarding your most recent stay with us. I do apologize that you encountered some noise concerns during your stay with us.

This weekend you are referring too was a sold out weekend for us. We did have a number of teams staying with us and was also an event night at the Shark Club. We do enforce strict policies to our teams that are staying with us. Each team must fill out and sign a team conduct agreement that lists the hotel rules and policies regarding quiet times etc. We also have security that patrols the hallways and property to ensure rules are being adhered too. We did have no noise complaints brought to our attention on this specific weekend. Again we always want to ensure our guests enjoy a quiet and memorable stay.

We have addressed the concern with the headboard and the shower drain and have corrected these issues, thank you for bringing this to our attention.

I can assure you that we would welcome the opportunity to have you back to stay with us. I would be more than happy to speak to you directly regarding your past stay. I can be reached at (250) 388-0788

Again thank you for your feedback and I am most certain your next stay will be a pleasurable one.

Kind Regards,

Brian Johnson
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diessen
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 4, 2012

when we arrived at the hotel,we thought we could easy walk to the centre. Well it's ok during the day but i wouldn't recomend it later in the evening. The hotel is ok, The room was big and clean but next time i think we will get a hotel closer to the nicer part of victoria.

Stayed August 2012, traveled as a couple
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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review, January 30, 2013
Thank you for your review of our centrally located hotel. Most of our guests prefer our location to the inner harbour area as we are centrally located and 20 minutes walk to the inner harbour. The hotel itself is also centrally located to Mayfair Mall, Uptown Mall and many of Victoria's wonderful tourist attractions. It really depends on what you are looking at doing while your in the Victoria area. An added bonus that we offer compared to any inner harbour hotel is FREE parking for all of our guests.

Thank you for sharing your feedback with us and we do hope that you will consider staying with us again in the future.

Regards,

Brian Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Victoria

Address: 2852 Douglas Street, Victoria, British Columbia V8T 4M5, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #46 of 58 Hotels in Victoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sandman Hotel Victoria 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The beautiful capital city of British Columbia, Victoria is one of BC's most popular tourist destinations. Filled with amazing history, architecture, and a vibrant arts scene, Sandman Hotel Victoria is ideal for long restful vacation stays and short business trips. Whatever your reason for taking a trip to the sensational city of Victoria, Sandman Hotel Victoria will make sure your stay is absolutely flawless. ... more   less 
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Also Known As:
Sandman Inn Victoria

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