It is something special, out of the ordinary, that inspires this posting.
Other posts rightly exclaim the virtues of this lovely hotel - staff, service, rooms, food and location. But it was the response the Front Desk staff and General Manager to our unexpected early departure (made necessary by emergency) that elevates status to the highest levels and distinguishes them from other high end venues. Specifically, we neither expected nor sought refund on nights not used, but we received that courtesy quickly and with ease.
Whenever service is "off the grid," not in the rule book, but in the highest interests of relationship building, focused entirely on the customer, this is when I know a hotel, its leadership, management and staff are extraordinary.
They will have our repeat business with thanks and gratitude.
- Official Description (provided by the hotel):
- Downtown Victoria’s Favourite Boutique Hotel.Beautifully refreshed new guest rooms with plush textures, elegant patterns and raw-silk inspired walls. Outstanding location, just 2 blocks from Victoria’s picturesque Inner Harbour and in the heart of the city’s best shopping, dining and entertainment. Tranquil Spa Magnolia and the exciting new Catalano Restaurant & Cicchetti Bar. The kind of undistracted attention you can only receive in a boutique hotel with just 64 rooms. ... more less
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- Also Known As:
- Magnolia Hotel And Victoria
- Magnolia Hotel Victoria