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“Bad terrible place to stay” 1 of 5 stars
Review of Bedford Regency Hotel

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Bedford Regency Hotel
2.5 of 5 Hotel   |   1140 Government St, Victoria, British Columbia V8W 1Y2, Canada (Downtown)   |  
Hotel website
Hotel amenities
Ranked #42 of 58 Hotels in Victoria
seattle, WA
1 review
4 helpful votes 4 helpful votes
“Bad terrible place to stay”
1 of 5 stars Reviewed August 24, 2006

When looking at other travel sites, please do not believe the pictures you see on those site. I booked this hotel because of the location and the pictures on orbitz, expedia, and Victoria tourists sites. The hotel doesn't look like that all all!! Its dreadfully dark and cold feeling. The rooms were not in good condition. The lights in our bathroom were out. There was mildew in the shower. Overall I can't believe I paid as much as I did staying there.

Stayed August 2006
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 21, 2006

August 2006. Travellers beware of this hotel's cancellation policy - 48 hours advance notice. Why? Because if you happen to arrive at the hotel and find the room, hotel ammenities, and staff far below your expectations - and you cancell your reservation immediately - you'll still have to pay. Firstly, the small parking space in front of the hotel reserved for guests to unload their luggage (10 minute stay max) was being occupied by a staff member. When I arrived at the front desk and explained that I had circled the hotel several times, awaiting the departure of the particular vehicle, the desk clerks (two females of Asian desent) informed me that it was a female (blonde hair shoulder length, causain, English speaking) staff member's vehicle - not a hotel guest's vehicle. By chance, the staff member who was occupying the hotel unloading area arrived at the front desk - was extremely rude - and refused to move her vehicle. The staff member then returned to chatting and enjoying the company of other hotel workers. Another guest happend to arrive at the same time and also complained about the "green vehicle occupying the unloading area". This hotel has obviously been victim to being sold several times. It's obvious as you walk into the hotel - notably the lobby is missing furniture. The hotel requires massive renovations. The hotel does not appear to be safe and secure. There was no staff caring for security from what I could see. Security appeard to be absent The hotel room was extremely disapointing. The sofa looked old and dirty. The forest green carpets smelled and look worn and dirty. The room layout was very odd. Although there was one small window air conditioner operating - the room was extremely hot due to the room layout. The bathroom was old and worn. I requested to see another room - although the sofa appeared a little cleaner - it was much of the same decor. Therefore, I requested my 2-night reservation be cancelled and I would look for an alternate hotel. The hotel charged me $172.84 for cancelling (one night stay). A total rip-off! Especially disgusted that I would still have to pay anything due to rude staff and a dirty room. I chose to stay at the Coastal Hotel in Victoria and it was amazing! In summary, I've travelled extensively - including travel within developing countries - the Bedford Regency Hotel in Victoria, BC, has been one of the worst travel experiences.

  • Liked — nothing - it was terrible.
  • Disliked — rude staff and dirty bedrooms
  • Tips/Secrets — yes - don't destroy your holiday - stay at a known hotel - Coastal Hotel in Victoria was very nice!
  • Stayed August 2006, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 31, 2006

We arrived early and tried to check in, but were advised our room would be ready in 2 hours. After 2 1/2 hours we were told to come back in 40 minutes. Our room still wasnt ready an hour later, but we were reaccomodated in another room. Would have saved some headache if that had been offered initially.

The room was nice with a wood burning fireplace, but the bed wasn't terribly comfortable. The location was great - walking distance to everything.

Breakfast service was chaos. Too few staff members and their English wasn't good. One table walked out without eating since service time took too long, even for a cup of coffee.

If location is key this place is great, but there were a few other hotels nearby that might have a leg up on service.

  • Liked — Location
  • Disliked — Disorganized Staff
  • Tips/Secrets — The attached bar has wonderful nachos
  • Stayed July 2006, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2006

Newly renovated rooms with relaxing color scheme; centrally located in downtown Victoria. Comfortable down comforters, sheets. Lobby needs renovating and hotel staff not very knowledgeable about area. Overall we enjoyed our stay here.

Stayed June 2006
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bedford Regency Hotel

Address: 1140 Government St, Victoria, British Columbia V8W 1Y2, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #42 of 58 Hotels in Victoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Bedford Regency Hotel 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
The Bedford Regency Hotel is located in the heart of downtown Victoria, bordered by beautiful Government Street and Bastion Square. This location is within walking distance to major local attractions including the Inner Harbour, the Royal BC Museum, Craigdarroch Castle, Beacon Hill Park, China Town, and the Royal London Wax Museum.We owned 40 classic European style guests rooms. Each of our guest room are furnished with work desks and refrigerators. We also include cable TV and complimentary high speed Internet access.The Garrick's Head Pub is the on site sport pub for guests to enjoy. Nowadays, our business have up to 30 employees as full-time and part-time to provide our best service in Victoria BC. ... more   less 
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Also Known As:
Bedford Regency Hotel Victoria
Regency Hotel Victoria
Regency Hotel Bedford

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