I stayed several nights beginning Jan. 1st, 2013. First, this hotel has an EXCELLENT location only a couple of blocks from the harbor, close to fine and casual dining, the Govt. house, and the Empress Hotel (worth a visit for sure) are a short walk away, as well as the Provincial Museum. Second, the front counter staff was very helpful and courteous. Third, the housekeeping staff did a fine job and my room was very clean. The room came with nice soaps, shampoo, conditioner, hand cream, ect. I stayed alone (female) and felt very safe in the hotel and neighborhood. It feels like a family hotel, although I saw no children I did hear a few in the hall in the early evenings. The room was not newly renovated, I consider it average. It had a fine bed that I found comfortable (pillow top mattress). I want to express again that the room was very clean!
2nd floor above the street level is quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to post your review on Trip Advisor we do appreciate your opinion as you are a Senior Reviewer.
Cleanliness is with out question the most important issue for any hotel and our housekeeping staff works very hard to make sure that every room is clean and comfortable.
I see you enjoyed the new pillow top beds we put in this year and we have done many other upgrades like the 42 inch LCD TVs with real HD programming, the IPod/IPhone clock radios, single brew coffee makers and microwaves are now installed in all of our rooms except a few on the second floor.
We are happy that you found our location very convenient as many of our guests do it is nice to park the car and have most of what Victoria has to offer within a few blocks of the hotel.
Once again thank you for your comments and we hope to host you again in the future.
Quality Inn Downtown Inner Harbour Victoria
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.