In business, it is important to have positive and
negative feed back from your customers. We
appreciate the job that Tripadvisor does. We do however feel compelled to reply to this review ,since it brings in question the integrity of our staff. The guest in question made a reservation for a non smoking room. Upon arrival this indivdual requested a smoking room. We were full that day and could not accomodate the change. We
advised the guest if they really would like a smoking room, we could move them tomorrow. The
guest said they would like to move. The Front Desk
clerk recorded this on the registration card and also
made the change in the Front Desk system. The next morning we started callling the guest' s room
to advise that their smoking room was available and they could move, no response. We tried several times but no one answered. We again were
a full house and had some one moving in to the
guest's non- smoking room. We had no alternative
but to move the guests items to the other room knowing they were advised of the change and had really wanted a smoking room. Our housekeeping Manager moved the guest's belongings. This indivdual has been with us for many years and is completely trustworthy. If he said everything was moved then nothing was left behind. The DVD was neither taken or left behind for another guest. Subsequently the undersigned and Hotel owner have tried to resolve the issue in the interest of good guest relations but the indivdual in question chose to proceed by writing a rather negative review about our Hotel and our staff.