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“Night away” 4 of 5 stars
Review of Inn at Laurel Point

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Inn at Laurel Point
4.0 of 5 Hotel   |   680 Montreal Street, Victoria, British Columbia V8V 1Z8, Canada   |  
Hotel amenities
Ranked #11 of 58 Hotels in Victoria
GreenLeadersSilver level
Langley, British Columbia, Canada
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Night away”
4 of 5 stars Reviewed July 23, 2014

Service was good. We had a clean and comfortable room.
We faced the outer harbor, we were in room 328, which looked out over the roof of the lower floor - when you looked past that the view was nice.
There was also a wedding going on and we were directly over the reception hall (the roof we were looking at) the music was loud, it did not bother us but it might be a question to ask if you want a quiet stay. Also the sea planes land very regularly during the day, which we enjoyed watching (but again not very quiet)
We would stay again, but I would ask not to be looking out over the roof next visit.
The restaurant has a very relaxing patio to enjoy the view from on a nice evening. We had desserts and drinks, it was wonderful.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvrilMatthews, Director of Sales at Inn at Laurel Point, responded to this review, July 24, 2014
Hi there Jen_M604
Thanks for letting us know about the noise level you experienced from the wedding. We apologize for that. Glad to hear that you will be back. Don't hesitate to let us know anytime what your room preferences are - our reservations team work really hard to make sure that information is added to your file.
Glad you enjoyed your AURA experience. Our pastry chef, April Iverson, is talented beyond words and comes out with new creations for our seasonal menus 3 times a year. I make myself available for any necessary testing at all times :)
Hope to see you again soon!
Avril

Avril Matthews
Director of Sales and Marketing
Inn at Laurel Point
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,188 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Seattle, Washington
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 23, 2014

Had some friends from Europe traveling with us and needed a couple rooms w/ double beds. This hotel is quite close to the Victoria Clipper terminal - easily walked w/ a couple wheeled suitcases. Hotel was clean, very quiet. Pillows were too fluffy so I substituted a towel. We reserved a harbor view but got a peek a boo view from a tiny corner balcony instead. The help at the desk was great. Otherwise a nice and uneventful stay.

Room Tip: Ask for a full view of the harbor.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvrilMatthews, Director of Sales at Inn at Laurel Point, responded to this review, July 24, 2014
Hi Timothy H,

So glad that you enjoyed your stay. Such a great little trip via the Clipper from Seattle to Victoria. I have done it many time myself and always enjoy the journey.
Do let us know the next time you are here that you prefer a flatter pillow - that can always be arranged.
Hope to see you again soon.
Avril

Avril Matthews
Director of Sales and Marketing
Inn at Laurel Point
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
Top Contributor
84 reviews 84 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed July 23, 2014

Travelling in the off-season has many benefits – sometimes enjoying great weather, definitely fewer travellers and quieter streets, and usually great deals on hotels.
Spring in Victoria is spectacular. Known as the place for “the newly-wed, the nearly-dead and the flower bed,” the spring flower displays are incredible.
The Inn at Laurel Point has an impressive location with great views of the Outer Harbour, Inner Harbour and beautiful Empress Hotel. Perfectly situated to explore the old area of James Bay, Fisherman’s Wharf, or walk to Dallas Road to see the Olympic Mountains. And only a short walk from the heart of Victoria and the Inner Harbour, it is near enough, yet away from the regular downtown noises – the best of both worlds.
The room was well appointed and large, with a small balcony to enjoy the great location. The restaurant has a great contemporary menu featuring seafood and good wine list.

Room Tip: TIP: Victoria’s Inner Harbour has a very active seaplane terminal and the hotel is situated at the e...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvrilMatthews, Director of Sales at Inn at Laurel Point, responded to this review, July 24, 2014
Hi Sandy S
We completely agree with you, September in Victoria is beautiful and yes, there are good deals to be had. In fact our next enewsletter coming out will highlight just that - late August and September deals, just in case you are thinking of a return trip this year!
Thanks again for your glowing review.
Arrivederci a presto!
Avril

Avril Matthews
Director of Sales and Marketing
Inn at Laurel Point
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 22, 2014

Not having visited Victoria before, we were having difficulty planning our elopement in Victoria and decided on Laurel Point by an online search. From that moment on, our experience with their very professional, helpful, and genuine staff made our special occasion absolutely fabulous! Quick and helpful email replies from guest services providing customized suggestions for locations for our small ceremony (we ended up by the waterfall in their beautiful Japanese Garden), eco-friendly travelling hair stylist (Elena at Conscious hair), and creative florists made planning from a distance worry-free. At all times, the concierge greeted us with a smile, helped satisfy all requests we had, and did so with an air of fun, professionalism, and welcomeness. Likewise with guest services, they did their best to accommodate our early arrival and to our complete disbelief and astonishment, they had upgraded our suite to the honeymoon suite at no charge just because the room was available! The very private suite had an elegant, contemporary decor, a very comfortable king size bed, a beautiful layout, and a spectacular view of the harbour from the bedroom, hot-tub room (with windows to the ceiling that open to the fresh harbour air), and the wrap around balcony suitable for a small wedding on its own (or fabulous post-ceremony pictures, late celebrations, and early morning coffee). All of the staff at the Inn, including those already mentioned as well as the room cleaning staff, busboys, maintenance staff greeted us with a genuine smile and greeting and made every effort to accommodate any of our requests in a polite professional manner. We felt so relaxed, and so happy. It was bliss. Our morning breakfasts were delicious and whether served on our balcony or in Aura restaurant by their experienced professional waitstaff. The Inn was not supposed to be the highlight of our elopement as we were later headed to a luxury suite at a 5-star resort along the west coast of the Island for our honeymoon , but it by-far ended up as one of the best experiences at a resort that we have ever had! We cannot think of one thing that was disappointing during our stay. The professional staff there know how to treat a guest as a guest, and the resort has a classic charm suitable for all!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvrilMatthews, Director of Sales at Inn at Laurel Point, responded to this review, July 23, 2014
Big congratulations to you JenniferB!
We are honoured that we were your choice location for such an important life moment.
We so very much appreciate your generous review.
I'm sure the rest of your trip was spectacular - love the west coast of the Island.
Fingers crossed we see you again soon
Avril

Avril Matthews
Director of Sales and Marketing
Inn at Laurel Point
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, AZ
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 22, 2014

Amazing room overlooking the harbor! Relaxing bed and lounge chairs on the deck. It's a short walk to the restaurants in Victoria and the staff was great at helping arrange reservations and making suggestions. Room service was wonderful. We only had drinks and dessert in the main restaurant, the menu was a little too different for us.

Room Tip: Ask for a harbor view room
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvrilMatthews, Director of Sales at Inn at Laurel Point, responded to this review, July 23, 2014
Hi AZworldtraveller,
Thank for your kind review - we couldn't be more delighted that you enjoyed your stay.
And most importantly that you founds our staff happy and helpful.
Come back and see us again soon!
Avril

Avril Matthews
Director of Sales & Marketing
Inn at Laurel Point
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 21, 2014

This was my second stay here, and it was another excellent and relaxing couple of days. My daughter and I loved our room (Erickson Wing, great view of the Inner Harbor with all the nautical activity going on). The room was very quiet, and very clean. We loved the gardens and pond. The location of the hotel is great, quick walk into Victoria, and an even quicker walk to Fisherman's Wharf. We enjoyed the swimming pool, and had a fairly decent meal at the hotel restaurant. Would definitely stay here again in the newer wing.

Room Tip: Erickson Wing, higher level above the trees.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvrilMatthews, Director of Sales at Inn at Laurel Point, responded to this review, July 22, 2014
Hi there NSeattle,
Thanks!! So glad you and your daughter enjoyed your stay.
Come back and see us again soon.
Avril

Avril Matthews
Director of Sales and Marketing
Inn at Laurel Point
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
88 reviews 88 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed July 20, 2014

Let me start off with the good: This hotel is situated in a nice and convenient location, the staff were very helpful, very polite, and friendly. It was my dog's first trip to a hotel room and the Inn kindly left her a dog bed, dog dishes, and some nice treats. The room itself was decent and clean, we had a sliding door to access the garden. I booked this hotel through BC Ferries and it was a package deal of $600, for two nights and round trip ferry which was cheaper than booking them separately.

Now the bad: we woke up in a panic at 5:30 am because our dog was barking (she hardly ever barks). We thought someone was in our room because of how loud they were in the hallway. The plumbing pipes were also loud when people upstairs showered, the pipes would vibrate through the ceiling. We were hearing the next door neighbors wake up call as well. I believe our neighbors weren't being intentionally loud, the walls are just thin and the doors aren't sound proof.

We came to Victoria for the sole purpose of racing stock cars at Western Speedway first thing in the morning, both of us were not on our game because we couldn't go back to sleep and came in on the last ferry the night before. As soon as we finished our track day we packed up our room as quick as we could so we could get to the ferries to leave. When we checked out, the receptionist took it upon himself to ask management to see if we could get our last night's payment back since we weren't staying and management said no, we told him that it was okay, we really didn't care about the money at this point. The service is great but the noise is a serious issue. I'm a firm believer that at $200+ a night, you should get sound-proof rooms in North America, we shouldn't have to be told to upgrade to the Erickson wing.

Room Tip: Room 110 was noisy, avoid that whole wing. If you look at the doors as you pass, you'll notice y...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvrilMatthews, Director of Sales at Inn at Laurel Point, responded to this review, July 22, 2014
Hello Formiga,
Thank you for your thoughtful review. I am so sorry to hear that you did not enjoy your experience.
I have shared your comments with our operations team already at our morning briefing. I want to let you know that we are currently exploring a new type of weather striping to see if we can remedy those rooms where it is worn.
I am wondering if you might contact me directly so that we can discuss your checkout experience specifically. I would love to be able to assist with this. avril.matthews@laurelpoint.com
Once again thank you for taking the time to share you feedback.
Avril

Avril Matthews
Director of Sales and Marketing
Inn at Laurel Point
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn at Laurel Point

Address: 680 Montreal Street, Victoria, British Columbia V8V 1Z8, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Victoria
#5 Luxury Hotel in Victoria
#6 Business Hotel in Victoria
#8 Spa Hotel in Victoria
#10 Romantic Hotel in Victoria
#12 Family Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:4 star — Inn at Laurel Point 4*
Number of rooms: 200
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Also Known As:
Inn At Laurel Point Hotel Victoria
Hotel At Laurel Point
At Laurel Point Victoria

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