We arrived at the Dalton on a Sunday and the man at front desk was friendly and helpful. Gave us our keys to the room I had booked online. We decided to upgrade to a 'boutique suite' for $50 more which seemed worth it at the time.
The boutique suite compared to the regular suite is much more appealing. We liked the way it looked...
The next morning my girlfriend had a few bites on her arms. We didn't see any bed bugs after the first night so we assumed it was mosquito bites. I didn't have any visible bites on me.
After our second night instead of checking out right away we asked to extend our stay. Front desk said it was fine & booked us in for an additional night. He then called our room to say that I had to come down and pay for the extra night when I had the chance. I slept in/ had a nap & was woken up by the supervisor banging on the door.
I opened the door with my wallet in my hand and he said with his arms crossed looking very angry, "Now that's what we want to see". He was referring to my wallet & payment. That turned me off. He began to speak to me in a demeaning way as if talking to a child. I don't know if it's because I was shorter than him but he was very rude. I said I'd come down to pay. He began to accuse me of trying to screw the hotel over just because previous guests have done so in the past.
I came down to the front desk to pay and was furious about the way the supervisor was talking to me. I told him that the other man in front desk didn't specify a time that I had to pay- I was going to pay for the extra night when I headed downstairs & on my way out of the hotel. He began to say that I was on 'his time' and that b/c they didn't have a credit card it made them very nervous. I told him that I understood that but there was no need to blame & get angry. He got me very angry.
I was surprised at how confrontational the supervisor was. If anything I'd think that hotel guests should feel welcomed. He definitely seemed to have some issues and decided to take it out on us. I was so upset I wanted to leave. But we decided to put it behind us that day and just enjoy the last day that we paid for.
The next morning my girlfriend's bites got worse. When she went to the bathroom she found a bed bug on the shower curtain. I found another on the floor. We then took it to the manager (not the supervisor) and spoke with him about the bed bugs & his supervisor's rudeness towards us.
He was pretty helpful about the situation but only refunded 2 out of the 3 nights we stayed b/c he had to get the pest control to see if the bugs were originally from the hotel or if we brought it in.
If anything ...the whole hotel experience was stressful. We had to wash everything before we left for home & had to be moved into another room just to shower in before we checked out. While showering in the new room an old couple tried to get in with their keys. Apparently they were booked in that room we used for showering. They could have walked in on us changing! It just seemed like one mishap after another.
I'm still waiting on the General Manager to get back to me about the 'pest control' situation. I contacted Victoria's Health Department just to let them know about this.
My girlfriend is suffering from multiple bed bug bites on her arms & I feel bad because it's very discomforting for her. She can't sleep at night because the bites are so itchy.
Had we not stayed at this hotel she wouldn't be suffering even a week later with lack of sleep from these bites.
So...watch out if you decide to stay here. Honestly I wouldn't recommend it.
- Also Known As:
- Dalton Hotel And Suites
- Dalton Hotel Victoria