We arrived at the hotel and were greated right away by very friendly staff. The front desk clerk asked if we were a Coast Club member, I wasn't sure, so she said that they would upgrade our room anyways. We booked a three night stay that worked out to $118/night a good deal for this level of hotel. The hotel room was clean, quiet, and had a couch, desk, fridge and coffee maker, and no smoking. Beds were comfy, no problems with anything!! The maid service was friendly, greeted us every morning. We went to the lounge and had a drink and lunch (the House red merlot was lovely). The food was excellent and the bartender was extremely friendly and a pleasure to chat with. The view from the restaraunt/lounge was great. You could catch a little water taxi from our hotel dock to a multitude of waterfront areas $5 per stop per person. Whale watching tours also on location. Although we had a fridge in our room, there was really no where close to buy or purchase any food to store. Breakfast was not included in our price and runs about $15/person, it would have been nice to pick up some fruit, cereal and milk to have in the morning (we usually eat healthy and light breakfast's, if we had a car this would not have been a problem). We did not have a car, so getting around meant using our feet for the most part. This hotel is a bit off to the side of the main marina and the Parlaiment buildings, but the walk to downtown Victoria was pleasant and beautiful. A walking path along the water front took approximately 10 - 15 minutes. It is lovely and quiet. There are benches, flowers, trees and park-like settings all along the route, Absolutely beautiful to walk, run, sit, and relax!! It is fine to walk it in the morning, but after a long day of walking around downtown for several hours, it is a little long (we run and we are in fairly good shape and we were tired at the end of the day...water taxi back to the hotel is a good idea after the long day). There is a Fisherman's wharf that is near by, we tried the fish and chips at Barb's Fish Stand. There is not much to see but there is a park under construction near the wharf and will improve the "to-do" in the area immensly once it is completed. The conceirge booked us a tour for Butchart gardens, we went by coach bus (meeting at the Empress), which also gave us free entrance to the Butterfly gardens and returning back at different times during the day (I would recommend going this route even if you have a car, since the driver gives you information and you relax on the way there and back). The conceirge also gave us information on catching the BC Ferry to Vancouver. The pool in the hotel was nice, 1/2 indoor and 1/2 outdoor (no weight room, to my husband's dismay, he had to swim with me instead). Very clean. We had breakfast and dinner in the main restaurant, both the staff and food were excellent! If you have a car, you don't have to walk, but you will need to find parking downtown and you'll have to pay to park. You can get the hotel bell man to drop you off downtown, I think, or you can take the water taxi. After leaving the hotel, we were a little disappointed we didn't pick the Coast Vancouver to stay in when we left for Vancouver.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.