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“Nice Stay” 4 of 5 stars
Review of Chateau Victoria Hotel and Suites

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Chateau Victoria Hotel and Suites
3.0 of 5 Hotel   |   740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada   |  
Hotel amenities
Ranked #16 of 58 Hotels in Victoria
Certificate of Excellence 2014
Qualicum Beach
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
“Nice Stay”
4 of 5 stars Reviewed November 11, 2013

We found this hotel very central to everything. We were a block from the convention centre and the Empress, and a few blocks from The Bay Centre and downtown shopping. This hotel is in walking distance to a lot of restaurants too.
The room was very comfortable ( the bed was extremely comfortable) although the bathroom was a tight squeeze. They used a good brand of shampoo, etc. The rooms include a fridge which is always helpful. Their is a busy centre right in the lobby so it is easy to check your email if you do not bring your laptop.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, November 29, 2013
Thank you Dawn for choosing the Chateau Victoria Hotel and Suites and for your very kind review. We are happy that you enjoyed your room during your stay with us. We do offer small fridges in all of our rooms which is very handy when you want to bring your comfort foods along with you. We also have some of our suites with full refrigerators with kitchens when you might want to stay in Victoria a little longer. Thank you again for your review and we look forward to welcoming you back to the Victoria.
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768 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kent, Washington, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2013

This is a very pleasant Hotel in a beautiful area, walking distance to the waterfront, shopping and the Empress Hotel. The room was average size, traditional style, view of the roof next door. What I loved about this hotel; as we were checking in they put out a beautiful display of fresh cold apples and offered them to us, the beds were beautiful white fluffy and warm. Hubby and I each had our own bed that we stretched out, napped and watched TV in, before we moved into one bed for the evening. The shampoo, soaps and lotions were excellent and my favorite "Bath and Body Works". The staff was friendly (teased us about playing in the elevator, when we went to the wrong floor" and helpful "extended late checkout until 1:30 pm without charge".

Room Tip: I would think the higher floors would have a much better view. The restaurant is on the 19th floor...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Manager at Chateau Victoria Hotel and Suites, responded to this review, November 22, 2013
Thank you Mark for your thoughtful review. We are very happy to learn that you had a very positive experience with us during your stay. It sounds like you and your husband had a fun and relaxing week-end. Please be assured that your gracious comments have been shared with our entire team ~ everyone enjoys a great review. Thank you again and we look forward to welcoming you back to the Victoria.
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Windsor
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 10, 2013

Cannot say enough about how great the staff were at this hotel. They really do everything they can to make sure your stay is perfect. They drove and to the our Whale watching trip and even picked us up. They are always so helpful. The hotel was a great location.The restaurant was good food and a great view of Victoria from the top of the hotel. Rooms were nice and clean. A bit small, but after the great service we had at this hotel I would not want to stay anywhere else in Victoria.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Manager at Chateau Victoria Hotel and Suites, responded to this review, November 22, 2013
Thank you c_gam for choosing the Chateau Victoria and for your kind review. Please be assured that your gracious comments have been shared with our entire team ~ everyone enjoys a great review! Thank you again and we look forward to welcoming you back to Victoria.
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Nanaimo, Canada
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 10, 2013

This hotel is perfectly located to see all the sites in Victoria, BC. We had a suite at a phenomenally low price. The staff were all friendly and helpful. There is an excellent restaurant on the top floor and a pub/restaurant off the lobby. The rooms are well appointed with a large screen TV. This is THE place to stay in Victoria saving you money for the fun stuff.

Room Tip: Get a suite-well worth it.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, November 22, 2013
Thank you Chad for your review. We were happy to read that you had a positive experience during your stay with us. Thank you for the room tip – our one bedroom suites are quite spacious and provide the little extras of home. Please be assured that your gracious comments have been shared with Vista 18, our rooftop restaurant and Clive’s Classic Lounge located in our lobby area. Thank you again and we look forward to welcoming you back to Victoria.
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Vancouver, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2013

Great hotel for kids, nice pool,central location, walking distance to most maker sites. Very good value for the money, much better than many larger chain hotels. Very friendly staff and nice size rooms. Had stayed one alone on business and now once with two kids in-tow! will certainly stay again.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, November 17, 2013
Thank you Denis for your kind review. We are happy to read that you and your family had a positive experience during your stay with us. Thank you again and we look forward to welcoming you back on your next visit to Victoria.
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Casa Grande, Arizona
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 6, 2013

Our exceptional experience starting with entering the comfortable classy and CLEAN lobby. The front desk staff were friendly, professional and helpful. When expressing interest in some attractions, Marion Ann Berry picked up the phone and was able to make all of our reservations. Keith Taylor was also very helpful and friendly. Every member we met from the housekeeping staff, front desk staff and restaurant staff were friendly and HAPPY!. It was nice to see happy workers and not corporate minions. When we have the opportunity to return to Victoria, we will stay here again. We have recommended Chateau Victoria to our friends and travel agent! Keep up the good work!!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, November 18, 2013
Dear Deborah T,
Thank you for taking the time to write this review and for remembering the people who helped with your overall guest experience. I'll be sure I let these people know they were mentioned. It really does help inspire the service attitude we seem to have. Thank you again and we hope you can return one day.
Regards,
Mark
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Surrey
Top Contributor
219 reviews 219 reviews
82 hotel reviews
Reviews in 77 cities Reviews in 77 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed November 6, 2013

We stayed because of the price, well under what other near by hotels were going for. The front desk and lobby is modern but the hallways and elevator seem old. That changes once you get into your room. All upgraded rooms, plush pillow top mattresses, flat screen TVs, really nice powerful shower. Excellent fitness room, pool and hot tub. Great service. Ate breakfast in Vista 18 which, while a bit overpriced,offered amazing views of the city. One block north east of the convention center and the Empress. One block from the downtown core. Three blocks to the Inner Harbour. I would recommend this place to anyone looking for a 4+ star hotel at 3 star prices.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, November 15, 2013
Thank you for taking the time to provide us with your kind review. We are happy that you noticed our newly renovated lobby and traditional rooms. We have started our next renovation project in the hallways, they are getting new carpeting, lighting, a few extra cosmetic touches that will reflect the warm feeling of the lobby. Thank you again for your review and we look forward to welcoming you back to Victoria!
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Additional Information about Chateau Victoria Hotel and Suites

Address: 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#20 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Modern, Multistory Hotel located downtown; near harbor, Conference Center, Provincial Parliament; 6 blocks to train station. Top ten view Restaurants in BC on top floor. Award winning cocktail lounge off the lobby. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria

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