We have stayed in a lot of hotels and this one is tops in service by literally ALL the staff. Even friendly and helpful when we bumped into them in the hallways. We booked 2 king rooms and the Penthouse to accommodate all my family and one 2 year old grandson for my son's convocation (5 minute walk). One lady brought not 1 but 2 cribs/playpens to ensure one was perfect for our grandson. Each time we met her over the weekend she would ask if more little blankets were needed or if we needed anything else. Room service for breakfast was quick and totally satisfactory. Even the Vista restaurant for the celebratory dinner worked well with a waiter who quickly served the grandson to ensure we all had a good time. The final touch was the young man tending to the cars helping us to load and making sure we knew we could leave the car as long as we needed. Service is everything in the hotel business and this place has it nailed. Pool and hot tub impeccably clean and well maintained. Yes this is an older hotel but everything is being done to maintain it as well as possible.