Hotel is centrally located, clean and room was in good condition. We booked one bedroom suite with king bed in the bedroom and queen pull out bed in living room. When we got to the room, the pull out bed was very small, basically a love seat sofa. When I called the front desk I was told that even though my reservation says queen sofa bed, hotel doesn't show that detail. In future I should only book through hotel and not via Expedia. Really? Then I was told if I need bigger sofa they can upgrade me to a pent house suite for $350 more. My room already is costing me $370, so I passed on the bargain price of additional $300 to get queen sofa bed.
I must say, given the cost of the room, I did hope for a better response.
There is full kitchen but there is no room to cook. There is hardly any room between the stove and the sink.
I will not recommend this hotel, especially with the bizarre explanation and suggestions I received from the not so helpful staff.
- Official Description (provided by the hotel):
- We are excited to announce that the Executive House Hotel is being re-branded as DoubleTree by Hilton™ Hotel & Suites Victoria. Total refurbishment of the entire hotel is currently under way and upon re-opening, in Spring 2015, the hotel will be the first Hilton branded hotel on Vancouver Island. Travellers to Victoria will soon have access to the acclaimed Hilton HHonors Rewards Program, where they can redeem points towards hotel stays, vacation packages, air miles and a host of exclusive benefits. The addition of the DoubleTree by Hilton Hotel & Suites Victoria to Hilton's portfolio of international hotels opens the door for loyal Hilton travellers to explore the sights of British Columbia's capital city and the natural beauty of Canada's Pacific Northwest. The hotel remains locally owned by the same family, as it has for over 49 years. We will continue to offer a warm friendly welcome and the same dedication to customer service that makes you feel right at home; the DoubleTree by Hilton culture shares the same values that the Executive House Hotel has delivered for years. Victoria and Vancouver Island will welcome a reputable, dynamic, global brand known for its commitment to the highest quality of guest service. And so, although the hotel will undergo some changes, the commitment to our guests and the local community remains the same. We look forward to welcoming you with a signature DoubleTree chocolate chip cookie in Spring 2015! ... more less
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- Also Known As:
- Executive Hotel Victoria