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“Best Western Carlton Plaza” 5 of 5 stars
Review of BEST WESTERN PLUS Carlton Plaza Hotel

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BEST WESTERN PLUS Carlton Plaza Hotel
3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada   |  
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Ranked #18 of 58 Hotels in Victoria
Victoria, Canada
1 review
“Best Western Carlton Plaza”
5 of 5 stars Reviewed October 6, 2013

Excellent stay. This was the first time I have stayed in the hotel, but I will certainly not be the last! It is convenient to many venues and amenities ain downtown Victoria. Very short walk to shopping, theatre, and harbour.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina J, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 7, 2013
Susan, thank you very much for your kind recommendation of our hotel. We are very proud of our perfect location to must-see attractions. Our close proximity allows guests to be able to walk to the Bay centre mall, Inner Harbour, theatre district, and many great restaurants in Victoria. We would love to see you again.
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648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
moore, United States
1 review
4 of 5 stars Reviewed October 5, 2013

I arrived at the hotel, the staff checked me in and had the valet take my rental to the parking area. I had no problem with the finding my room. The place smelled great or really didn't have a distinctive smell that I would be repealed by. I got to my room and it was clean and made up for me. It was a comfortable stay, I wouldn't mind staying again.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 9, 2013
Hello Victoria, and thank you for this kind review. As the review states we do have parking available at the hotel and as we are now into our winter season it is only seven dollars per night. Our parking comes with a complimentary valet service which is unlimited and runs 24 hours per day. With our comfortable and well appointed rooms, any guest is sure to have a good nights sleep. Thanks again, and we look forward to seeing you on your next visit!
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Seattle, Washington, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 4, 2013

This hotel is a great price considering the quality of your room and it's distance to attractions in downtown Victoria. Bus lines run up and down the next block taking you to the gardens, the mansion, or where ever you'd like. It is steps away from Chinatown and right across from one of the most delicious Indian restaurants in Victoria. The staff was on point about restaurant suggestions, directions, and general service. I never felt unsafe in this location and although it does share the block with a night club, I never heard the bass!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina J, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 7, 2013
I would like to thank Anilyn for this wonderful review. As Anilyn mentioned, we are centrally located just a few blocks away from China Town and 10 minutes away from many other tourist attractions in downtown, Victoria. There are many buses going by the hotel which make your trip more convenient. All our staff are real ambassadors of the city. We are always happy to assist guests with recommendations, directions, and other information.
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Surrey, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2013

The location was very ideal though the staffing levels could have been higher. Was a very busy Sunday morning and they had 1 person on front desk and 1 in the restaurant, needed at least 2 at each, or assistance from a manager...

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina J, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 7, 2013
Thank you Tracie for staying with us and writing us a great review. We apologize for the inconvenience you experienced. We do our best to be attentive and prompt with our service all the time. We will make sure to keep it up. Thank you very much again, Tracie!
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Seattle, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2013

Needed a room last minute in Victoria BC ( missed my ferry home). Not only were they able to accommodate me, they gave me a AA discount. The room had wi-fi, separate sleeping (2 dbl beds), living, dining & kitchen areas all very nicely furnished. No parking but for a very reasonable $7 they provide valet parking service and bring your car to the front of the hotel at the time you need it the next day. Beautiful room, very reasonably priced!

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 4, 2013
Thank you Peejaay for this lovely review. We do offer a discount if guests book a AAA rate with the hotel, please let us know at the time your are making the reservation and don't forget to bring your card with you. Our rooms vary from a traditional queen room, to a one bedroom suite with two queen sized beds, kitchenette and a pull out sofa. We're more than happy to answer any questions you may have while reserving, to get you into the room most suited to your needs. Thank you again for the review, please come back and visit us again!
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San Antonio, Texas
Top Contributor
93 reviews 93 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 2, 2013

By avoiding the waterfront, the hotel can charge a reasonable price for rooms. I had a suite with kitchen and living room for less than an ordinary waterfront place. Within a few blocks are dozens of restaurants and great stores. Don't miss Marigold for breakfast and the world-class Green Cuisine vegetarian restaurant just down the street. China Town was close by, and many coffeehouses. The staff here were exceptionally friendly and helpful. At night there are a few street people hanging around on the sidewalks in neighboring blocks, but nothing most cities don't experience. Parking cost $12 a day, with unlimited in-and-out valet service. My wife and I look forward to returnig here soon.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 4, 2013
Thank you Robert, for taking the time to review our property. Our hotel is centrally located with fabulous shopping, restaurants and sights within walking distance of our door. Although we are not a waterfront property, the hotel is only a 5-10 minute stroll down beautiful Government Street to the inner harbour. Into our winter season now, parking is only $7 per night and does come with the unlimited valet service, 24 hours a day. Thanking you for choosing our hotel and we look forward to seeing you on your next visit.
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Mission Viejo,CA, United States
1 review
5 of 5 stars Reviewed October 2, 2013

We are on a 3 week road trip vacation from S.Calif. to Vancover and the Best Western Plus Carlton Plaza in Victoria is definitely the best hotel of our trip. They upgraded us to a room that has a kitchen and a living room area. WOW! and the staff is so pleasant & helpful.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 4, 2013
Thank you so much for this kind review. Yes, our suites are perfect for anyone looking for a little more space. Typically they are twenty dollars more per night than a standard room. The suite contains a kitchen, pull out sofa sofa and seating area and a larger floor plan. Most guests who bring cars to the hotel choose to park with us at $7 per night, we offer a complimentary valet service with our parking that is 24 hours, and unlimited access. We hope you enjoy the rest of your trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Victoria
#15 Family Hotel in Victoria
#19 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western

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