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“Great Place for Families” 5 of 5 stars
Review of BEST WESTERN PLUS Carlton Plaza Hotel

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BEST WESTERN PLUS Carlton Plaza Hotel
3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada   |  
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Stay 2X get $50 gift card
Ranked #20 of 58 Hotels in Victoria
Certificate of Excellence 2014
Shenandoah, Texas
2 reviews
2 helpful votes 2 helpful votes
“Great Place for Families”
5 of 5 stars Reviewed July 14, 2013

The Carlton Victoria has a good location -- short walk to harbor. Our family (grandmother, father, mother, 2 children) had a 2 bedroom suite with a sleeper sofa and a kitchen, which meant we didn't have to eat out every meal. Very comfortable. Helpful staff.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 28, 2013
Thanks for the Review! We agree, this location is fantastic. We're close to all that downtown Victoria has to offer, and when staying in one of our Studio Suites; taking a night off from restaurant food has never been simpler. We're a short walk from two full service grocery stores, and our kitchens are stocked with the basic utensils. When travelling in a group we often recommend the suites as they are only 20$ more than a traditional room, and the kitchen and pull out couch can make the difference in the comfort of your stay.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
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685 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
McCleary, Washington
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 14, 2013

Loved this hotel. Everything was superior with one exception. They have to park you car offsite and charge $12.50 per day for this. The cost isn't really an issue but our car came back with seagull poop all over it. Not a good thing. They had attempted to wash it off but didn't do a very good job of it. That's really the only downside to our stay. Staff is very professional and eager to help in any way they can. Hotel was so quiet (it was at capacity during our stay) and clean. Would definitely stay there again but I think I'd find somewhere else to park my car.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 28, 2013
Thank you for the review. We do charge $12 a night for parking and as our building was built in 1912, we do not have on site parking. To combat this we do offer a complimentary valet service to make our guests stay as easy as possible. Our Front Desk Staff and Bellmen are always ready and willing to assist our guests in any of their needs during their stay.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
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Melbourne, Australia
Top Contributor
227 reviews 227 reviews
54 hotel reviews
Reviews in 108 cities Reviews in 108 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed July 9, 2013

We had a great experience here, the family room was very comfortable, the pieces ok, location was good. The thing that set the hotel apart is the staff. Every interaction with the staff was great, service and helpfulness was well beyond expectations

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
Thank you for the review! With a good location, comfortable rooms and a friendly staff we hope to make every stay to Victoria memorable.
We know and love this city, and sharing it is our favourite thing to do.

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
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Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2013 via mobile

We arrived at the hotel earlier then check in time but lady at the front desk let us bring in our bags and parked our car till our room was ready. She gave us a ton of suggestions on what to and were the best places were to eat. After exploring downtown Victoria we came back to get our room. The room was clean and the beds were comfortable. I really liked the downtown location. It was a close walk to everything. I would stay here again!

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
As this reviewer stated the downtown location is ideal for seeing what this city has to offer. We're central to most attractions, and just steps away from the bus stop that will carry you to Butchart Gardens. Our hotel is the perfect spot to rest your head after sight seeing! Thank you for this review.

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
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Surrey, Canada
2 reviews
5 of 5 stars Reviewed July 4, 2013

We were pleasantly surprised during our 4 night stay at this hotel. Excellent desk service by all the staff. Our room was not quite ready when we arrived, so we waited in the comfortable lounge with a large window street view. We were offered bottled water on the house right away. The location is great with easy access to shopping and grocery items. 10 minute walk to the harbour and Chinatown just around the corner. Our room had a kitchen so we had a few meals in our room. Maintenance staff had to come and repair the air conditioning unit and they were there within 5 minutes of placing the call. Rooms were very clean and housekeeping staff were very efficient and friendly. We booked two rooms for the 5 of us and would certainly return for another stay.

Room Tip: We requested our two rooms be close together and not on the street side which we expected to be nois...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
Thank you for this review. While our check in time is guaranteed at 3pm, we are more that happy to check bags and park your vehicle should you arrive early. (Of course, should your room come available earlier, we will do our best to get you in as soon as possible!) Suite rooms do have small kitchens included (for only $20 more than our traditional rooms) which can be a blessing for families travelling together, or even a lone traveler who is sick of restaurant food! If you are curious as to which room you would be best suited to, feel free to contact the hotel directly and we can guide you in your selection.

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehorse, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2013

We really enjoyed our 7 night stay at this hotel. The helpful and friendly staff were a big factor in making our stay pleasant and memorable. This includes the desk staff, the housekeeping staff, the great valet service for parking our car, and all the servers in the restaurant. We used the restaurant quite a few times, and we found the food tasty and reasonably priced. A really nice surprise was finding that our room had a frige, toaster, microwave and a set of dishes, which we weren't expecting. We usually had our lunches in the room, which amounted to savings for us. The room was spacious, clean, and the bed was comfy. The location of the hotel is excellent, right in the downtown area, so we walked to many of the places we wanted to visit. We loved Victoria - it is an interesting and fun place to visit, and we will definitely be coming again and staying at the Carlton Plaza Best Western Plus hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
We're glad you enjoyed your stay, and were comfortable for the duration. While we can't take credit for the location, we're so pleased you had a good experience with the staff and amenities. We love the Stone's Throw restaurant as well (I hope you tried the waffles!) and yes, our kitchens do come equipped with all the basic cooking utensils you may need. We enjoy having longer term reservations, it gives us time to get to know our guests- and really show off Victoria as a city. Come back and visit any time!

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 20, 2013

great location with clean rooms snd friendly staff. we had a room with a kit here which was great and allowed to cook a couple of times. would stay here again. the in house restaurant which is not run by hotel had a limited menu so we didn't use. plenty of restaurants and china town around the corner.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, June 29, 2013
Thank you Way and Bev for your lovely review of our hotel. The room mentioned with the kitchen is one of our studio suites. All of our studio suites have a full kitchen and sitting area with a pull out couch and are available for only $20 more than our traditional rooms.

As we are in the heart of downtown Victoria, everything our beautiful city has to offer is only a few minutes walk from our front doors.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#11 Business Hotel in Victoria
#14 Family Hotel in Victoria
#21 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
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Also Known As:
Best Western Victoria
Victoria Best Western

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