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“Great hotel” 5 of 5 stars
Review of BEST WESTERN PLUS Carlton Plaza Hotel

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BEST WESTERN PLUS Carlton Plaza Hotel
3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada   |  
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Ranked #19 of 58 Hotels in Victoria
Melbourne, Australia
Top Contributor
203 reviews 203 reviews
46 hotel reviews
Reviews in 93 cities Reviews in 93 cities
78 helpful votes 78 helpful votes
“Great hotel”
5 of 5 stars Reviewed July 9, 2013

We had a great experience here, the family room was very comfortable, the pieces ok, location was good. The thing that set the hotel apart is the staff. Every interaction with the staff was great, service and helpfulness was well beyond expectations

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
Thank you for the review! With a good location, comfortable rooms and a friendly staff we hope to make every stay to Victoria memorable.
We know and love this city, and sharing it is our favourite thing to do.

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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642 reviews from our community

Traveler rating
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    62
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 4, 2013 via mobile

We arrived at the hotel earlier then check in time but lady at the front desk let us bring in our bags and parked our car till our room was ready. She gave us a ton of suggestions on what to and were the best places were to eat. After exploring downtown Victoria we came back to get our room. The room was clean and the beds were comfortable. I really liked the downtown location. It was a close walk to everything. I would stay here again!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
As this reviewer stated the downtown location is ideal for seeing what this city has to offer. We're central to most attractions, and just steps away from the bus stop that will carry you to Butchart Gardens. Our hotel is the perfect spot to rest your head after sight seeing! Thank you for this review.

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
2 reviews
5 of 5 stars Reviewed July 4, 2013

We were pleasantly surprised during our 4 night stay at this hotel. Excellent desk service by all the staff. Our room was not quite ready when we arrived, so we waited in the comfortable lounge with a large window street view. We were offered bottled water on the house right away. The location is great with easy access to shopping and grocery items. 10 minute walk to the harbour and Chinatown just around the corner. Our room had a kitchen so we had a few meals in our room. Maintenance staff had to come and repair the air conditioning unit and they were there within 5 minutes of placing the call. Rooms were very clean and housekeeping staff were very efficient and friendly. We booked two rooms for the 5 of us and would certainly return for another stay.

Room Tip: We requested our two rooms be close together and not on the street side which we expected to be nois...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
Thank you for this review. While our check in time is guaranteed at 3pm, we are more that happy to check bags and park your vehicle should you arrive early. (Of course, should your room come available earlier, we will do our best to get you in as soon as possible!) Suite rooms do have small kitchens included (for only $20 more than our traditional rooms) which can be a blessing for families travelling together, or even a lone traveler who is sick of restaurant food! If you are curious as to which room you would be best suited to, feel free to contact the hotel directly and we can guide you in your selection.

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehorse, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2013

We really enjoyed our 7 night stay at this hotel. The helpful and friendly staff were a big factor in making our stay pleasant and memorable. This includes the desk staff, the housekeeping staff, the great valet service for parking our car, and all the servers in the restaurant. We used the restaurant quite a few times, and we found the food tasty and reasonably priced. A really nice surprise was finding that our room had a frige, toaster, microwave and a set of dishes, which we weren't expecting. We usually had our lunches in the room, which amounted to savings for us. The room was spacious, clean, and the bed was comfy. The location of the hotel is excellent, right in the downtown area, so we walked to many of the places we wanted to visit. We loved Victoria - it is an interesting and fun place to visit, and we will definitely be coming again and staying at the Carlton Plaza Best Western Plus hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, July 14, 2013
We're glad you enjoyed your stay, and were comfortable for the duration. While we can't take credit for the location, we're so pleased you had a good experience with the staff and amenities. We love the Stone's Throw restaurant as well (I hope you tried the waffles!) and yes, our kitchens do come equipped with all the basic cooking utensils you may need. We enjoy having longer term reservations, it gives us time to get to know our guests- and really show off Victoria as a city. Come back and visit any time!

Ryan Jagt
Front Office Manager
Best Western PLUS Carlton Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2013 via mobile

great location with clean rooms snd friendly staff. we had a room with a kit here which was great and allowed to cook a couple of times. would stay here again. the in house restaurant which is not run by hotel had a limited menu so we didn't use. plenty of restaurants and china town around the corner.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, June 29, 2013
Thank you Way and Bev for your lovely review of our hotel. The room mentioned with the kitchen is one of our studio suites. All of our studio suites have a full kitchen and sitting area with a pull out couch and are available for only $20 more than our traditional rooms.

As we are in the heart of downtown Victoria, everything our beautiful city has to offer is only a few minutes walk from our front doors.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yeovil
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2013

whilst being at the front of the hotel can be a little noisy , with the way you are treated in this hotel frankly who cares, i was here on business for two months and quite frankly they couldnt have done any more to make me feel at home, valet parking was excellent,the staff were like friends by the end of the trip and all you have to do is ask,nothing is a problem for these people,everything was smooth.
there was one occaision where some visiting teenagers from across Canada were making a bit of noise ,as they do, but one quick call and it was sorted no hassles.
i can also heartily recommend the attached restaurant called "Stones Throw" the two guys who run the place have a simple but very delicious menu,trust me in my two months there i tried all of it and nothing failed to please,they are the friendliest and most welcoming guys i met whilst on my trip,they are extremely accomplished hosts and chefs and deserve to be as successful as they can be.
the location is amazing you are just a short walk from everything you could possibly need whilst visiting.And they also do free bike hire ,get on the galloping goose trail,its awesome.

my top tip is get a Best Western rewards card and book in here,you will love it

Room Tip: book a room at the back of the hotel ,other than that go and enjoy Canada
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, June 23, 2013
We thank this reviewer for his very kind review. While it is true that we are a downtown hotel, and some street noise is inevitable: we do our very best to maintain a policy of no excessive noise in the hotel after 10 pm for the comfort of our guests. Should you be an especially light sleeper, please let us know and we will do our best to place you in one of the quieter areas of the hotel when available. We are here for your service, and do our utmost to ensure a restful stay for everyone in the hotel.

We agree the Stones Throw is a terrific spot! With two enthusiastic and talented owners you would be hard pressed to find a better value and meal- we wholeheartedly recommend their food to all of our guests; especially the new Fish and Chips, as well as the Ribs!

With comfortable rooms and affordable rates, we have many guests return often and for longer stretches. If you are interested in booking a longer stay at the hotel, please don't hesitate to contact us at the hotel for more information.
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Abbotsford, Canada
1 review
5 of 5 stars Reviewed June 16, 2013

It was the day of my check out and I was out around enjoying Victoria before the long bus ride home. When I get back my key is not working for some reason. I go up the front desk and (duh!) they inform me I have missed check out by 3 hours! I had mixed up check in and check out times! First thing I think is how much is this going to cost me. The lady begins to inform me of the cost when the man with her behind the desk cuts in with a smile and "Oh no, we wont be charging you the extra fee. You enjoy the rest of your day". The relief! The man, Ryan Jagt, made my trip! It was not Best Westerns fault at all but he went that extra mile to make sure my trip ended well. One of the best instances of customer service I have ever had.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, June 23, 2013
Thank you, to the author for this great review of the service we provide here at the Best Western PLUS Carlton Plaza. Our entire Front Desk team love to go above and beyond for our guests. Whether you need ideas for things to do, directions to a local attraction or restaurant, or just someone to chat with about your visit to our beautiful city, all our staff are more than willing to assist in any way possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in Victoria
#15 Business Hotel in Victoria
#19 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
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Also Known As:
Best Western Victoria
Victoria Best Western

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