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“Best value in Victoria” 5 of 5 stars
Review of BEST WESTERN PLUS Carlton Plaza Hotel

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BEST WESTERN PLUS Carlton Plaza Hotel
3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada   |  
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Ranked #16 of 57 hotels in Victoria
Vancouver Island, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Best value in Victoria”
5 of 5 stars Reviewed April 16, 2013

Lovely place, the staff are wonderful, very helpful and friendly,always make you feel welcome.Right in downtown, couldn't be a better location,walking distance of everything,quiet,clean,some room have kitchenette,comfortable.For sure one of the best in Victoria.

Room Tip: We prefer room on Johnson street side
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, May 2, 2013
Thank you Mark and Diane for such a nice review of our hotel.

I am very happy to hear that you felt welcomed by our staff, above everything else, that is our number one goal.

As the writer has mentioned, we are able to provide quiet, clean, bachelor apartment style accomodation right downtown in the Lower Johnson street shopping district.
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535 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Sudbury
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

Luckily we got upgraded to a suite and stayed for 4 nights. The suite is great for travelers because you don't always have to eat out. The location is great. Lots of shopping and eating places nearby. The only awkward part is the car parking. Every time you want to go somewhere you need to call valet but otherwise, the place is great and I would go back.

Room Tip: I was on the 2nd floor facing the street and it was good. The people at the desk warned me that it...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, April 14, 2013
Thank you to the author for this excellent review of our hotel. All of our suites are equipped with a full kitchen and seating area for our guests to enjoy. Being built in 1912 and in the heart of downtown, our hotel was constructed without a parking area. We do offer parking in a nearby parkade for a small fee and to prevent our guests from having to walk the 2 blocks back and forth each time they want their car, we have a complimentary valet service that will park your car away and return it to the front doors of the hotel with a few minutes notice.
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Campbell River, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 6, 2013

My wife and I stayed here for 3 days during the World Curling championships, March 31 to April 3, 2013. Great room, great staff, easy 10 minute walk to the arena, easy walk to restaurants and down town area without using our car. Will definitely stay here again, Bob D

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, April 7, 2013
Thank you Bob: for the wonderful review of our hotel. As mentioned we are a short walk away from the Save-On-Foods Memorial Arena. If you are coming to town to enjoy a sporting event, concert or some other performance at one of Victoria’s many venues we are no farther than a 10 minute walk from your destination.
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Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

Stayed one night and wished we could have stared long Staff great Venue great Real nice spot My wife and I have stayed at BW many times and this is definitely one of the Best in the chain

we found the location very central and good valet parking off street

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, April 7, 2013
Thank you John for your kind words regarding our hotel. We do offer parking here at the hotel for a small fee and includes complimentary valet service.
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Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 6, 2013

We booked this hotel on-line and were very happy with it. It's got nice rooms that we enjoyed staying in, and we were able to cook for ourselves, which is really useful when travelling with young children.

The big down-side was the noisy plumbing, and I suspect there would have been a lot of noise from Johnson, as it's a busy road. However, we were at the back of the hotel, so although the view of the back alleys and roof behind was awful (!), the room didn't suffer from traffic noise at all.

The valet parking worked perfectly for us, and we didn't have to wait either to drop off or pick up our car at all. The hotel is an easy walk from shops and the inner harbour, BC museum, etc - we happily criss-crossed the city several times. Although there are a couple of 7/11 stores nearby, groceries are very limited, tired and expensive, so recommend a trip to the larger grocery store nearby - the staff on the front desk were happy to suggest somewhere. The staff were generally friendly and helpful about our various questions and requests. We had room service from the on-site restaurant and it was fine, and reasonably priced.

Other reviewers have commented on the large numbers of homeless people near the hotel. We encountered a couple of people asking for money in the streets round the hotel, but they did so politely and we never felt vulnerable when saying no. Victoria is a city, and cities have homeless people... London is much more threatening in the centre of town!

A pool would make the hotel a real winner. The hotel does give passes to the local YMCA pool, but that's obviously a very poor second to being able to pop down to a pool in the hotel...

We would certainly consider staying here again when we're in Victoria, which is very likely, as we loved the town.

Room Tip: Rooms at the front of the hotel face a lot of traffic. Ones at the back have an awful view but they...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, April 7, 2013
I want to thank the author for writing this review of our hotel. The room these guests stayed in is one of our studio suites. They are equipped with a full kitchen and seating area with pullout couch. As we are so centrally located in Downtown Victoria we do a very urban view of the surrounding buildings. While Johnson St. is a rather busy street during the day, traffic does slow down in the evenings and the rooms on the front of the building do not experience as much noise as one would think. As our hotel was built in 1912, we were unfortunately built without a pool; we do, however, offer complimentary passes to the local YMCA just a short walk from our front doors.
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Surrey, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 4, 2013

Travelled with my son, his friend and friend's mother. (All adults) We found the staff very friendly, extremely helpful and prompt to respond to complaints. The light in our bathroom flickered unpleasantly and when we mentioned it to the front desk, they were instantly apologetic and assured us it would be fixed. We went back to the room after breakfast and it was done. We ate three meals in the restaurant. Which is a testament to the caliber of the food. I am usually not impressed with restaurants in hotels. They tend to be overpriced or good only for breakfast or poor quality. A Stone's Throw was an exception. The food was very tasty, the prices were competitive and the service was great. Decor is functional rather than decorative so not the place for a romantic dinner for two, but perfect for any other dining experience.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, April 6, 2013
I’d like to thank the author for writing such a thoughtful review. The Stone’s Throw Restaurant is our in house restaurant. They are privately owned and have been with us for just over a year now. While we do not provide a continental breakfast, they have very good hot breakfasts for very reasonable prices and open every morning at 6:30am. I will ensure that I pass this excellent review on to them.
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Vancouver, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 3, 2013

The staff here is amazing. The clerks at the check-in counter were so friendly, and the house keeping staff were also pleasant. I felt very welcomed and well taken care of. The location can't be beat: right in Downtown without the noise from the bars/nightclubs. The value might be the best feature, as we paid $89/night from the online deal, if booked more than 2 weeks in advance. Can't find that price for this type of service very often! Valet parking is offered for $7/day during off season. The "fresh remote" is not necessary, in my opinion.

Our room was located right by the elevator. You hear a light humming when it's being used, but it's not terribly noticeable. It shuts down after 11pm, so there's no chance of it disrupting your sleep.

I recommend this hotel to any and all travellers visiting Victoria! It's easy on the wallet, walkable to Downtown attractions, and makes you feel at home.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, April 6, 2013
Thank you to the author for this wonderful review of our hotel. All our staff, from our Front Desk to our Housekeeping to our Bellmen, love to make each guests stay as convenient as possible. As parking in downtown Victoria is very difficult to come by, we do offer parking for a small fee which includes a valet experience so that you as the guest do not need to navigate the confusing one way streets of our beautiful city.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Also Known As:
Best Western Victoria
Victoria Best Western
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in Victoria
#16 Business Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
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