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“Good location” 4 of 5 stars
Review of BEST WESTERN PLUS Carlton Plaza Hotel

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BEST WESTERN PLUS Carlton Plaza Hotel
3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada   |  
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Stay 2X get $50 gift card
Ranked #20 of 58 Hotels in Victoria
Certificate of Excellence 2014
Halton Hills, Canada
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Good location”
4 of 5 stars Reviewed October 6, 2012

This hotel is a great value and right downtown Victoria so everything is in walking distance. It is a bit dated and smelled a bit damp in the hall ways but staff was really friendly and helpful. There is not parking so they offer a very efficient valet service. And a washer and dryer was available.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royce P, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 16, 2012
Thank you for your review. I’m glad you found the location ideal and our rates great value. We are located in the heart of downtown Victoria and within walking distance to many tourist attractions, including the inner harbor, Chinatown, and the Royal B.C. Museum
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686 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Bellevue, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed September 27, 2012

This Best Western Hotel was not up to par for Best Western. Room was musty. No free breakfast as in other Best Westerns. Elevator stopped working after 11:00 P. M.
Personnel were very helpful and friendly and walk to restaraunts was very good.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGeneralManager, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, September 28, 2012
I'd like to thank the writer for the review of our hotel and apologize that the room did not present as fresh and clean. I will bring this to the attention of our housekeeping team. Regarding breakfast, I understand there may be missunderstanding within Best Western hotels as it relates to breakfast. If a Best Western hotel has an onsite restaurant that serves/sells breakfast, lunch and dinner as we have, the hotel is not required to provide a breakfast for free. If a Best Western hotel does not have an onsite restaurant, it is required to provide a breakfast for free. Regarding the elevator, we actually have 2 elevators. We turn one of them off at night so that it does not create noise to disturb guests staying in rooms close to it. This measure is taken for the comfort of the guests during the late evening. We do have the other elevator in service at all times.
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Vancouver, BC
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 23, 2012

Very noisy location - but also nice to be cloes to things. Lots of sirens, must be on a route to the hospital, or just an eventful night?

The hotel was nice & clean. Hotel rooms was nice, not super old, but also not 'new'. Had a good sleep, was a pit stop on a road trip and it did the job for what we needed.

Parking is valet and car is not parked on property. Just plan a little extra time for that, and dont' forget anything in the car. :)

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGeneralManager, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, September 28, 2012
Thank you to the writer for the review of our hotel. I can confirm that we are not on a route direclty to a hospital facility! We are located in a downtown setting which occasionaly, we do hear sirens, etc. There are advantages to staying in a downtown setting as we are very close to many of Victoria's attractions and shopping districts.
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Kansas City, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2012

The front desk really cares about the hotel and is genuinely interested in the well being of the guests. Very walkable to the inner harbour. Stone's throw restaurant- not sure what the bad reviews are about, i found it tasty and the service excellent even amidst a large tour group. There are 2 each of washers and dryers off of the lobby for do it yourself laundry. We had the full kitchen facilities and there is a wonderful market on yates to fill your needs.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royce P, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, September 30, 2012
Thank you for your review; I’m glad to hear you had a pleasurable stay and were able to use some of the amenities that our hotel offers. Our suites provide a full kitchen with all necessities from cookware to utensils for your convenience.
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Bowmanville, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2012

This is a hotel that we stay at every year and it never lets us down. This year we stayed August 30th until September 2nd. Front desk staff are the best I've ever had the pleasure of meeting and the valet parking was swift and efficient. This is hotel is situated only a short walking distance from the harbour and all of its attractions. This our only hotel of choice for Victoria.
Excellent.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royce P, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, September 30, 2012
Thank you for your review. We always enjoy seeing guests return because they enjoyed their previous stay with us. Accommodating guests’ needs and making their stay pleasurable is always something we take pride in. We look forward to seeing you again.
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Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 17, 2012

My wife and I stayed in this hotel one night. The combination of location and price makes this hotel the best choice for travelers who is staying 1-2 nights in Victoria. The room was quiet and comfortable. The only tip I can give you – before going to shower, place towel closer. Because towel rack is pretty far from the bathtub.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royce P, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, September 30, 2012
Thank you for your review. As the writer has mentioned, our hotel is centrally located in the heart of downtown; we are within a short walking distance to many of Victoria’s tourist attractions, including the Inner Harbour, Chinatown, and some of the best restaurants Victoria has to offer.
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Vernon, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2012

We stayed at the Carlton Plaza in Victoria on Aug 31,2012 and also on Sept 3 &4. We are from the Okanagan in B.C. We had a long hard trip getting to Victoria on Aug 31st. When we got there Rachel at the front desk was amazing. She listened to our story and processed the our check in very quickly. She also up graded us to the 7th floor. It was a wonderful studio suite. She made us feel very comfortable. We called down and asked for more water as I am a diabetic and drink alot water. It was sent up immediately. The room was excellent and the bed was the most comfortable I have ever slept in in a hotel. We ordered room service and it came very quickly and was delicious. Rachel and Manimmi made our check out very easy. It was quick and when we asked to have the same room when we came back on Sept 3rd they did not hesitate to a comadate us. When we returned on Sept. 3rd once again Rachel and Manimmi were there with their smiles. We decided to stay 1 more day and they extended our stay in the same room. They were so helpful on giving us directions on the maps they have on the desks and giving us different alternatives for resaurants and other things to see. Everyone at the Carlton was absolutely amazing. I have traveled alot when I was working and I the Carlton is the best and the most comfortable hotel I have ever stayed at. They make you feel at home. My husband and I can not wait to go back. I would like to "Thank" the entire staff at the Carlton Plaza for make our stay feel as comfortable as being at home. I would recommend the Carlton to anyone going to Victoria. ( actually I have to all our friends and family). Thank You again for making our holiday wonderful.

Sincerely,

Mary-Ann MacLeod &
Don Rossiter

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royce P, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, September 30, 2012
Thank you Mary-Ann for your kind review. I am glad you had a pleasant and comfortable stay at our hotel. Our staff is always happy to accommodate guests’ needs when possible. We all enjoy interacting with guests, and we all take pride in our customer service. Reading our customer service had a positive influence on you and your husband’s stay is very rewarding. We look forward to having you again.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#11 Business Hotel in Victoria
#14 Family Hotel in Victoria
#21 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
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Also Known As:
Best Western Victoria
Victoria Best Western

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