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“Great Family Stay in a Great Town” 5 of 5 stars
Review of BEST WESTERN PLUS Inner Harbour

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BEST WESTERN PLUS Inner Harbour
3.0 of 5 Hotel   |   412 Quebec Street, Victoria, British Columbia V8V 1W5, Canada   |  
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Stay 2X get $50 gift card
Ranked #4 of 58 Hotels in Victoria
Certificate of Excellence 2014
GreenLeadersBronze level
parker, co
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
“Great Family Stay in a Great Town”
5 of 5 stars Reviewed June 13, 2014

First time to Victoria and Canada, my family of 4 including two youngsters, ages 7 & 10, had the time of our life in this extremely family friendly place for 4 nights.

Always looking for a place to take the family for adventures, I researched this hotel and chose it because of: location close to most things of the inner harbor/downtown including floatplanes and Clipper pier but in a residential feeling area with plenty of sights and restaurants nearby, nice outdoor swimming pool for the kids, a one bedroom suite with sofabed and small kitchen, great reviews and reasonable price.

The staff without fail were friendly, funny and very helpful with all my orientation questions. I know they get these questions all the time, but they made us feel at home and never a bother. The housekeeping did the same.

They offer a very nice breakfast 6:45-10:45( I believe) with juice, pastries, pancakes, eggs, sausage, potatoes, coffee, oatmeal, cereal.

The rooms are very clean and ours newish looking with comfy beds. The kitchen had a mini-fridge, full stove and oven, sink(no disposal or dishwasher), microwave and coffeemaker. The 1 bedroom suites face Quebec Street with large, long patio. The outdoor pool is heated with beautiful garden area, tiny exercise room with elliptical, bike, stairstepper, no weights, nice indoor hottub, sauna and steamroom which we used a lot.

We visited the Royal Musuem, Imax(Vikings- I fell asleep), Bug Zoo, MIniature Museum, Chinatown(bascially 1 decorative street with fun shops for kids and restaurants), Bastion Square, Fisherman's Wharf- eat fish and chips, kids like Barb's for chicken strips, we parents like the fresh fish next door to Barb's, kayaked there as well- great family outing- no experience needed( kid must be 7 or older), walk along the harbor, take a carriage ride, water taxi around the harbor, do afternoon tea at Murchies. We rented a car for a day at nearby Budget drove up Saanich penisula and Sydney, gardens, Butterflies, aquarium, putt putt, lighthouse and Fort Rudd, on and on it goes, so much to do...Took floatplane in, Clipper out to Seattle.

Lots of nearby eateries: Spaghetti Factory, Chongos, Red Fish- Blue Fish, The Docks(the kid's favorite)etc. Five blocks to grocer in nice neighborhood. Very safe, clean, wonderfully friendly people offering advice. We'll be back, Best Western treated us well!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review, June 16, 2014
Dear Parker family,

Thank you soooooo much for coming to Victoria for your family vacation, and I can't believe all that you were able to see and do in your first trip here! Well done!

We really enjoyed reading all about your time with us, and all that your family enjoyed about our hotel and location. Being a mom myself, I know how important it is to ensure the kids are happy, so we can all be happy. For the even smaller kiddies, we bring out a very special surprise at check in to help get the stay started on a even happier note. And breakfast times, for other reading, is from 6:45 am to 10:00 am daily.

Thanks again for the high recommendation, and have a wonderful summer!

Sincerely,
Joanne Mills
General Manager
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1,169 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
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  • English first
  • French first
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English first
Courtenay, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 12, 2014

In the past we have had good experiences at numerous Best Western Hotels, across Canada. We originally chose the Best Western Plus Inner Harbor because of its great location, however, we became repeat customers because of the cleanliness, size of rooms and fantastic staff. It is almost as if the staff, of this Hotel,
have taken the Best Westerns' policy of providing great customer service and said "we can do better" and consistently do.
Bravo, highly recommended

Room Tip: Harbor view is nice, but because of location of hotel we normally do not spend much time in room so...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review, June 13, 2014
Thanks so much for your high recommendation of our hotel to others looking for a special experience, in a great location, with personal service.

We really appreciate your repeat stays, and look forward to welcoming you again when next travelling to Victoria!
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Woodinville, Washington
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 12, 2014

Freshly renovated lobby area offers a warm welcome. Conveniently located, the hotel is in walking distance of the harbor and downtown area of the capitol of British Columbia. The room was small but adequate, but still well equipped and even a small kitchen fits in.

Full breakfast with a choice of eggs, cereals, bagels, pastry, pancakes and fruits is offered in a breakfast-room setting.

The parking is an extra $8 a night.

Room Tip: Parking is not complimentary.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review, June 13, 2014
Thanks so much for staying with us!

We get many compliments on our newly renovated lobby, and guests especially love the feature whale wall! We are pleased to hear how convenient you found our location, and enjoyed the wide selection at breakfast.

Look forward to welcoming you and the family back again!
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Victoria, Canada
1 review
5 of 5 stars Reviewed June 10, 2014

Great location close to Coho ferry and close to downtown. The room was lovely, the bed was very comfortable, bathroom spacious and very nice, plus kitchenette. Complimentary breakfast in beautiful street level atrium rounded off very pleasant stay.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review, June 12, 2014
Dear Cam,

Thank you for taking the time to let us know how wonderful your recent stay at our hotel was. We really appreciate the compliments and hearing what you particularly loved. We often have guests stay with us, then catch a morning ferry to Port Angeles or Seattle - both terminals are very conveniently located around the corner. And we are also very pleased to hear how much you enjoyed the full breakfast and service of our attendant.

We look forward to your next stay!

Sincerely,
Joanne Mills
General Manager
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Calgary, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

We arrived very early in the day due to flight times. However, the Front Desk staff were wonderful to talk to; offered to store our luggage; recommended some close sites to take in during the afternoon. Upon our actual check-in, we were upgraded to a corner suite on the 5th floor. Lovely surprise!

Every day when we passed the Front Desk to take in sites, and when we returned later in the afternoon, the Front Desk staff were delightfully pleasant.

Complimentary breakfast was also wonderful! Pleasant location just off the Lobby; pleasant staff in the 'dining room', and meal items were always 'topped up' quickly - trays were never empty!

Location could not be better; we love to walk, and this location is so handy to many sites - Royal BC Museum, Legislative Building, Empress Hotel; Beacon Hill Park; Fisherman's Wharf, etc.

Would certainly recommend and stay at this BW Plus location again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review, June 12, 2014
Thanks so much for taking the time to share with us and others how much you enjoyed your recent stay with us!

Our team do their best to assist our early arrival guests, with luggage storage and parking, so you can get the most out of your time at the harbour. Lots to see and do nearby, and sounds like you were able to get to see the most popular sites, like the Vikings exhibit on now at the Royal BC Museum.

Thanks for your high recommendation of our hotel, and we look forward to welcoming you back!
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Sequim, Washington
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 9, 2014

My daughter and I stayed here two nights (6/6/14 and 6/7/14). The room on the 6th floor was large and the kitchenette with a small table was an added bonus. Loved the small balcony, too! We faced south and though we did not have a harbor view, it was nice having a sunny spot on the patio to relax. We could see the Olympic Mountains in the distance. The rooms had been recently remodeled and everything was clean. Beds were very comfortable and the staff was super friendly and helpful. Would definitely stay here again!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review, June 12, 2014
Thank you so much for staying with us, and we are so happy to hear how much you enjoyed your time as our guest.

We appreciate all the kind words, especially the compliments to our hard working housekeeping team and the service of all our staff. And we are looking forward to welcoming you back!
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Jasper, Georgia
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 8, 2014

As I say, this Best Western had a good location within walking distance of downtown, and friendly people, but it had some serious downsides. First, we reserved our room with a harbor view 6 months before our arrival date, but we obviously did not get a prime room. Our "view" was almost completely blocked by trees which would not have been a problem on a higher floor. It also included a kitchenette which we neither asked for nor wanted, but which made our room very cramped. However, since it was a holiday weekend, it was not possible to change to a better room. Parking was convenient (and expensive), there was no air conditioning which can be a problem in the summer even in Canada and the breakfasts were really pretty bad. Altogether a so-so stay.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review, June 9, 2014
Thank you for staying with us, and for letting us know what you liked about our hotel and some areas we can improve on.

I apologize that our hotel did not exceed your expectations and that you were not able to see more of the harbour from your studio. The "park view" rooms, which is where you had booked goes up to the 5th floor and do not include views of the harbour. The upper floors (which are called "park and partial harbour view" on-line) are a different category which guarantee 6th or 7th floor location, and offer some harbour views, and this category would have been booked in advance for a peak weekend. I am sorry that we were unable to offer you a higher floor option given our limited availability.

Thank you again for all the feedback!
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Additional Information about BEST WESTERN PLUS Inner Harbour

Address: 412 Quebec Street, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#5 Green Hotel in Victoria
#7 Business Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Inner Harbour 3*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness room. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western

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