A mixed bag review. I'm a local and I like trying local things so I can recommend them to tourists that I meet at work. Couvon had a 2 for 1 and I was thrilled to take advantage of that.
Our first conversation with Sue on boarding the ship was to be chastised for our footwear. No 'Hello and welcome!', just "Those are terrible!" and on looking at husband's boots "Those are even worse!" due to the metal lace hooks. We are not sailors, and all we knew was not to wear sandals aboard. We felt terrible! We were respectful of the ship and were very careful but surely there is a better way to greet your guests and let them know what to be aware of. So from the first moment we had a bad taste in our mouth. We felt awful, a little bit bullied, and that never really left us for the duration of the trip.
No wind, but still a pleasant sail and it was interesting to get a different perspective on the coastline from the water. Len did shut the engines off for a while so at least we got to experience the feeling a little bit. Nature is fickle and we were a little disappointed but no big deal.
After being so gruff with greeting us and giving the safety lecture, Sue was surprisingly supportive of me when I just couldn't make myself walk out on the net to sit on the bowsprit.
Len had great stories to tell and a highlight was when he fired the little cannon at a whale watching boat...hilarious!
I'm glad others have had great experiences with their sails and I would recommend this excursion to others because maybe we just caught Sue on a bad day.
My advice to them is to realize that they may have hosted a zillion sails, but this is most likely their customers first time out. I work with the public and I know how frustrating that can be but you have to suck it up, slap on the smile and try to be professional.
Also, your customers want to escape and do something different and exciting. They don't want to hear about how much you hate the whale watchers, how much you'd rather just be out on the open ocean sailing or other negative comments.
Would I recommend this? Sure, because everyone has an off day and I understand that. However, I can't be too enthusiastic about it after our experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 27, 2012
Thanks for taking the time to write a review. We remember you two! You sat on the starboard side forward for the duration of the trip. We are sorry you felt singled out when we called your footwear. Typically when guests arrive they are all given the “ metal buckles, hooks, D rings, zippers, clips, snaps, etc talk” dockside. We explain that our decks are made of fir, which is a soft wood and as such damages irreparably when people accidentally lie on their belt buckle or catch the metal D ring of their hiking boot on the cabin top . We then point out some of the more serious scars so people understand the serious damage that can occur. Unfortunately you showed up late. As a result, when you boarded Len was deliberately vocal, in this case about the man’s hiking boots, and me, about the women's metal clad shoes, as a method of getting your attention and more importantly to remind us to give you the ‘talk’. When guests show up late and are inappropriately dressed the risk of damage to the boat is increased incredibly. We are on a tight schedule. We are required by Transport Canada to give the safety talk before exiting the harbour. There are guests who will have questions, special needs etc. while going through the safety talk and history has shown it is easy for us to get distracted and forget to go through the “ talk’ with latecomers. We have definitely learned from this experience. When booking we used to advise our guests to wear jeans and sneakers and bring along a bag with extra gear. Now we are more explicit and say please make sure your pants and shoes have no big metal clips, buckles or zippers as we are trying to protect the woodwork. So thanks for the feedback. BTW ,on your next sailing adventure, be advised that most sailboats expect footwear to be soft soled, scuff-proof and free of buckles and clips of any type. Happy trails and sails!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.