The hotel is beautiful and very well kept in a great location right across the harbour. I had a few issues however which is why I can't give it a higher rating much as I'd like to. Check in on my confirmation stated 3pm. We arrived at 2:30pm and our room wasn't ready which was fine since we were early. They said they would call when the room was ready. An hour later the room still wasn't ready and I called them from my cell as I was getting frustrated. I was travelling with my elderly mother who by this time was exhausted from travelling and from the heat wave (this was a few weeks ago). We did not get in our room until after 4pm. The manager did compensate us with discounts at the restaurant and by paying for our parking. Once we got into the room I have to admit it was gorgeous with a stunning view of the harbour. So, it was worth the wait. My other issue is that the wifi was horrific. Very difficult to get work done if that's important to you. The restaurant on site was very good with tasty food and good service.