First of all the location is perfect, looking right out over the water and inner harbour of downtown Victoria. We checked in and right from the start the staff were very warm, helpful and informative; the check in clerks, the restaurant staff, the pool/excercise check in, the maids and so on. We parked our car over night at a very reasonable rate. The inside of the hotel is beautiful. Our room was on the tenth floor and had a gorgeous view of the inner harbour/walkway, the Royal BC Museum & IMAX and the Fairmont Empress. Everything was clean and modern. We decided to go for a swim in the 25 meter pool and then relaxed in the hot tob, steam room and sauna. It was a wonderful stay and would strongly recommend it!