I've stayed at several hotels in Victoria when I'm there on business. In comparison, the Hotel Grand Pacific is always consistently very good to excellent.

The rooms facing the harbour have a beautiful view. The rooms are clean and the beds are big by my standards (contrary to another traveler's experience).

Their fitness facilities are much better than any other hotel in the downtown area. The pool is almost 25 metres long. The fitness facility is large with a variety of equipment.

Staff are helpful and have always treated me well. I keep trying different hotels in the downtown area but keep returning to the Hotel Grand Pacific.

Always a pleasure. Great location, great beds, excellent gym and pool. Stay there every time

We booked our room through the Victoria Clipper. Arrived at noon, expected to just drop our luggage and sightsee until check-in. We were able to check-in immediately, smooth and easy. Our room faced the harbor so we had a great view. Nice, comfortable king size bed. Upscale toiletries, good shower/tub combo, extra sink outside bathroom was really convenient.
All staff we encounter were pleasant and helpful, especially the conciere, David, who helped us with dinner reservations.
We had dinner in the Pacific Restuarant, excellent food and very good service. The molten chocolate cake is to die for!
Check-out was also handled promptly and courteously. Bellmen took care of our luggage until we left for the Clipper late afternoon.
We look forward to returning to the Grand Pacific!

Overall, this hotel was decent but it was advertised as a five-star super business hotel. It was definitely not five stars. The Queen should be comfortable in five stars:I have stayed in three star hotels that were the same or slightly better. Double beds were tiny and not really large enough for two people. Mattress was in poor shape and sagging so that you slid into your bedmate all night long. When we followed the posted rules about leaving towels to be cleaned on the floor and towels to be kept on the rack, they took away the one we wished to be replace and didn't replace it. We had to call down and ask for another towel. AC made the room smell terrible when we first arrived and required us to leave the balcony door open for a while to rid the room of that awful scent. Shower was dark with no light in it. Mostly it was little things but they add up and on leaving, we found out that despite a pricey per-night tag, we had to pay extra for parking. We paid the same price for parking that daytime folk off the street paid. Additionally, no one mentioned this at any time until check-out and the tab. Again, it was just a lot of little things but for a "fabulous four-star" accomodation, it was too many little things, especially for the price. Clean, okay but nothing special (unless view is important to you, or location: it is right across the street from the London Wax Museum) and no way was it five stars. Or worth that much money.