We had stayed one night at another place, checked out early and went here after making reservations online. Wow! They allowed us to check in early (10 am), upgraded our room to a top floor harbour view. The room was beautiful with many practical touches! The view was amazing, overlooking the water. The hotel offers very friendly helpful staff. The water taxis have a dock at the waterfront beside the hotel. Walked across the bridge each day to walk along inner harbour and explore beautiful downtown Victoria. Underground parking was a little pricey at $16/day but appears on par with every other parking we saw. There is a shuttle service, concierge, and spa on site. Spectacular location!