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“great getaway” 5 of 5 stars
Review of The Fairmont Empress

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The Fairmont Empress
4.0 of 5 Hotel   |   721 Government Street, Victoria, British Columbia V8W 1W5, Canada   |  
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Ranked #17 of 58 Hotels in Victoria
GreenLeadersGold level
Vancouver
1 review
“great getaway”
5 of 5 stars Reviewed June 20, 2014

so convenient to beautiful Victoria and all the city has to offer. beautiful location. great hotel. plenty of history and great atmosphere. the rooms were stunning. loved the art gallery. staff are great

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,173 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (618)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 19, 2014

Expensive but a lovely experience in a lovely location. Fairmont gold, lovely rooms although very expensive for what you get. Evening snacks quite nice and breakfast was excellent. Disappointed that the alcoholic beverages were chargeable, would expect more. This level.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, June 24, 2014
Dear Valued Guest from Singapore,

Thank you for taking the time to write a review on TripAdvisor of your recent stay with us. I was happy to read that you enjoyed our Fairmont Gold rooms as well as our evening snacks and wonderful Fairmont Gold Breakfast. The alcoholic beverages in our Fairmont Gold lounge are not complimentary, however there is coffee, tea, waters and juices available complimentary throughout the day. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
1 review
5 of 5 stars Reviewed June 19, 2014

The service at Fairmont Empress was great. Although we travel a great distance, we feeled like we were home. All staff always so kind and great service.

Thank you for make our visit to Kanada so great and memorable. My wife and I want to come back to Victoria and stay at this hotel once more.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

I enjoyed my stay at the Empress even though my time frame was only four days. I feel like it's the perfect place to explore Victoria from. The staff was outstanding. It exceeded my expectations and made my visit comfortable and memorable. Definitely take a bike ride down to the beaches and go sea kayaking!

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, June 19, 2014
Dear Valued Guest from Regina,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that the staff were outstanding. I am happy you were able to enjoy our central location so close to many attractions and venues. The city tours of Victoria are a great way to see all that the city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
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Hillsboro
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 17, 2014

Website is misleading about the amenities (free or available). No air conditioning, expensive internet, ripped curtain, extremely small room and bathroom (even the harbor view), no microwave, shabby interior. If the guest room was as well maintained as the public areas, that would have helped. A total disappointment.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, June 19, 2014
Dear Valued Guest from Hillsboro,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. I will personally be following up with our teams in regards to your comments about the state of your room. We are always very happy to move you into a room that is more comfortable. Please do not hestitate to ask in the future. By becoming a member (complimentary) of our Fairmont President's Club, you are able to access internet for free as well as add other preferences to your profile such as pillow type, newspaper type etc. I apologize that your visit with us was such a disappointment. I would be hapy to discuss your stay further should you wish. Thank you again for sharing the feedback.

Kind regards,

Don Fennerty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nampa
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

The heart of the Empress Hotel is the magnificent structure overlooking the harbor in Victoria. If only we still built such elegance today. However, the hotel is stone and mortar, the true soul of the building are the employees who make your stay feel as if you are royalty back for another visit. At every level every employee will go all out to make you feel at home in your castle.

Room Tip: Go "Gold" it will enhance your experience and the value is unbeatable. If you really want...
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, June 19, 2014
Dear Valued Guest,

Thank you for taking the time to write such a great review on Trip Advisor. I am so pleased to read that you enjoyed the historical attributes and ambiance of this wonderful building. I am also very happy that we provided you with the service that The Fairmont Empress is so well known for. Thank you again for taking the time to write a review. We look forward to welcoming you back again soon to The Fairmont Empress, our "Castle on the Coast".

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Orange, Florida
Top Contributor
67 reviews 67 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 17, 2014

Has high tea here as a shore excursion from a cruise. It was very good. The Hotel is impressive, the service excellent, food delicious and tea top notch. We were given sample packs of the tea to take with us and only this morning did I finish off the last of it, still delicious. Very pleasant experience.

Room Tip: Did not stay here, just stopped in for the high tea.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, June 19, 2014
Dear Valued Guest from Port Orange,

Thank you for taking the time to write such a great review on Tripadvisor of your recent Afternoon Tea experience with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. The Empress Tea Blend comes from six estates, including Kenya, Tanzania, South India, Assam, Sri Lanka, and China. Nearly 100,000 guests are served tea annually with an estimated 500,000 cups of tea. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#8 Luxury Hotel in Victoria
#13 Romantic Hotel in Victoria
#13 Business Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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