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“Fairmont empress” 4 of 5 stars
Review of The Fairmont Empress

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The Fairmont Empress
4.0 of 5 Hotel   |   721 Government Street, Victoria, British Columbia V8W 1W5, Canada   |  
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Ranked #17 of 58 Hotels in Victoria
GreenLeadersGold level
Buderim
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fairmont empress”
4 of 5 stars Reviewed May 19, 2014

Good, clean, bright and roomy. But were allocated a back room with poor when we paid top dollar thought a front room with view would have been allocated although room We had was very big and roomy big bathroom



  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, May 20, 2014
Dear Valued Guest from Budarim,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. We are aways very happy to move you into a room that is more comfortable. Please do not hestitate to ask in the future. I hope you had a chance to explore our beautiful city. Thank you again for sharing the feedback. We look forwarding to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,172 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (618)
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Manchester
Top Contributor
63 reviews 63 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 18, 2014

We visited this hotel while on a day trip to Victoria. It was a welcome stop for afternoon drinks in one if the lounges. This hotel looked first class, beautiful tendered gardens, friendly and helpful staff, stylishly decorated and furnished lounges and varied drinks menu. Highly Recommended!

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, May 20, 2014
Dear Valued Guest from Manchester,

Thank you for taking the time to write such a great review on Tripadvisor of your recent day trip visit with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. Our gardens are beautiful and I was happy to read that you were able to enjoy them, as well as enjoy a drink in our Lounge. Thank you again for taking the time to write a review. We look forward to welcoming you back soon, hopefully for a longer stay.

Kind regards,

Don Fennerty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bothell
1 review
5 of 5 stars Reviewed May 16, 2014

The Place is amazing with a lot of fun stuff to do around the area, walking distance from the heart of the city and you would never get bored.
The Hotel staff are so friendly they go beyond my expectation when it comes to service. One of our amazing stay in this gorgeous Hotel

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, May 20, 2014
Dear Valued Guest from Bothell,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. I am happy that you were able to enjoy our wonderful location and walk to so many local city attractions. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qualicum Beach
1 review
5 of 5 stars Reviewed May 16, 2014

I thoroughly enjoyed the unique experience of spending the night over looking the Victoria Inner Harbour, strolling through the Butchart Gardens, Wine tasting, and High tea at the Empress Hotel on Mother's Day. Definitely on my bucket list!:)

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, May 20, 2014
Dear Valued Guest from Qualicum Beach,

Thank you for taking the time to write a review on Trip Advisor of your recent stay with us. I am very happy to read that you enjoyed some of Victoria's wonderful attractions. I was also pleased that you were able to enjoy our Afternoon Tea Experience. Our Tea servers are some of our most tenured colleagues in the hotel with over 42 years of service, and nearly 100,000 guests are served tea annually with an estimated 500,000 cups of tea. Thank you again for taking the time to write a review. We look foward to welcoming you back to The Fairmont Empress one day soon.

Kind regards,

Don Fennerty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnaby
1 review
3 of 5 stars Reviewed May 15, 2014

Not sure why I had to pay $30/night for parking when I'm staying at their hotel but that was annoying. Also didn't appreciate that real fur items are being sold in their stores (in this day and age with what we know about the cruelty involved in fur coats?). The room was ok but nothing special and for that price, you would expect something special!

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Moody, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 15, 2014

The Empress is a grand looking old property, and has great service. But it is an old, sprawling property. Can be awkward to get around. Has no air conditioning. Recently stayed on an evening in May where outside temperature was about 24 degrees Celsius. Had the ceiling fan going full blast and windows open - very warm in the room.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, May 20, 2014
Dear Valued Guest from Port Moody,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like and that your found your room too warm despite the ceiling fan being on. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. We are aways happy to move you into a room that is more comfortable. Please do not hestitate to ask in the future. I was happy to read that you enjoyed the grandness of the property as well as the service that The Fairmont Empress is so well known for. We look forward to welcoming you back when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
1 review
5 of 5 stars Reviewed May 15, 2014

Wonderful stay. A bit pricey. Make sure to sign up for the President's Club with the hotel as to not be charged $15.82 for internet use (for every 24 hours).
I would stay again:) Pool and hot tub were very nice as well.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, May 20, 2014
Dear Valued Guest from Winnipeg,

Thank you for taking the time to write a review on Tripadvisor of your recent stay with us. I am happy to read that you signed up to become a member of our complimentary Fairmont President's Club which will give you complimentary internet access on your visits, as well as enable you to input preferences for your future stays. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#8 Luxury Hotel in Victoria
#13 Romantic Hotel in Victoria
#13 Business Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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