In February 2013, at HI Victoria, I booked a private room with separate beds for me and my one friend visiting from Toronto. At the February time of booking and stressing that we each needed to be in a bottom separate bunk, I was told we could have a room with two sets of bunk beds for the one night of August 13, 2013 and we could use the bottom bunks. The room would be held private for us. In April, I dropped by this Victoria hostel on Yates to double check the room and rate. I viewed the room with two sets of bunk beds and verbally confirmed the rate of $64 for my August 13 arrival. However, upon late arrival approx 3:00 pm on Tuesday August 13 we were informed the room was now $80. The hostel's computer was down at the time and I didn't have my printed reservation. We paid the $80 and given the key to our room. The room contained one bunk that had a double bed on the bottom with a single on top. I said that's not the room I booked way back in February and a few months later confirmed. I was told it was the only room available. He suggested the Tourist Bureau may be able to help us, and he refunded our money. I was not happy at all and will never ever book that HI hostel again. We ended up driving back to Nanaimo very late that evening but it was definitely worth the drive back to Nanaimo.
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