“Terrible service, poor attitude, average-tasting food = the most awful experience I've had since I've reviewed on TripA.”
I am not quite sure where to start, so I will give it to those of you that are suffering through this review in chronological order.
1. We booked a table for Mother's Day - my sister and I were taking our parents out for Mother's Day dinner. We wanted a nice treat. So we book a table for 4 for 6:00PM, arrived at 6:05 (okay were were late) and did not get seated until 6:30. Perhaps a precursor of things to come?
2. We ordered our food in 10 minutes; which included their signature dish, the quail, a soup, fried rice, a vegetable dish, the Peking chops, and a Tofu hot pot. The soup and the quail arrived within 15 minutes, which was a good start - however, this was not to last. We received our third dish, the vegetable dish, about 15 minutes after we had finished the quail, and for a solid 25 minutes after finishing the vegetable dish, nothing else arrived. Most appallingly, not even a proactive apology for the slow service. Look - I don't expect anything for free. I get the fact that it is Mother's Day and the restaurant is packed. But the wait staff should show some empathy; we are paying a premium price for a (hopefully) premium experience. At $15-20 for an average entree, this place ranks as one of the more expensive Chinese seafood restaurants in Vancouver. The service we received was not commensurate with the prices.
3. The appalling service - many times the wait staff would just set bowls and other utensils down and walk away, and not even distribute them to individual diners. Again, if you frequent Chinese restaurants like I do (I am proudly ethnic Chinese and I love authentic Chinese food) you will note that relative to other ethnic restaurants (French, Japanese) that Chinese restaurants are not well known for great service. But the wait staff at this establishment managed to FAR undershoot even my fairly low expectations. They just set things down without announcing the dish, not offering to serve the first portions, looking indignant when I, as the customer, had the temerity to ask if there was anything they could do to speed up the delivery of our courses…just an appalling, appalling experience.
The table next to us (about 10 diners) was also celebrating Mother's Day and they waited so long some of their diners actually had to leave (although when they complained their food all arrived within 10 minutes).
After almost 2 hours in the restaurant; in which we were served 4 of our 7 dishes, we decided to vote with our feet and asked for the check. They then "upgraded" our normal soup to "special" soup that was an extra $10. $27 for soup that I could buy at any other Asian establishment for less than $10. Just a travesty. But at this point, we just wanted to get the heck out of the restaurant.
Bottom line - if you managed to survive to the end of this review - the food overall is decent and the quail is quite tasty. So if you can put up with bad service and get lucky in that the wait staff is accommodating and friendly on the date of your visit, I'd recommend Sun Sui Wah. Otherwise, I would recommend you avoid this place. I certainly will never patronize this place ever again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.