After booking a christmas party for all my staff and work and confirming three times, the day before the venue, they changed out setting without any regard to our requests. They moved us from our requested location (which is the reason why we booked a month before) to another location as a different, bigger group, wanted out spot. For a bill of over $2000 that we would have spent, they offered us a few bottles of wine ($50) to make us happy.
When we told them this was not fair, they offered us a divider to give us privacy. I'm very disappointed in the level of service. I know business is business, but you should also care about your customers who support you each year. This was our second year but we will not go back again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.