Food is good. Very good. We have sent many customers from abroad. But the way Raincity Grill treats its customers could be more respectful.
Raincity Grill has being owing me 50$ for more than 2 years after a database problem prevented them from honouring gift certificates back in 2011. They took my gift certificate, promised me they would fix the problem and that my visa account would be adjusted in the following week, but it never was. I've tried to call them many times and I wrote many emails. Even got a promise from manager Terry that a cheque would be sent to my home address...that was a year ago. Last July, I went in person, left my contact info to a server (it's very difficult to meet with a manager) but no one ever responded to me. Lately, another manager - Marc - said it would get fixed but I never heard back from him
As much as I like the food at Raincity Grill, the way they treat their customers is starting to leave a horrible taste in my mouth....
It's only 50$...I don't believe they want to tarnish their reputation for such a little amount....Still, the people who offered me the gist certificate don't need their money wasted. Nor does mine.
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